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L1 Analyst Jobs in Raleigh, NC (NOW HIRING)

Collabera

Helpdesk Analyst L1

Cary, NC · On-site

$19 - $26/hr

Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row Exceptional communication and customer handling skills Experience working with ticketing system. Strong ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Act as the onsite escalation point for unresolved L1 incidents, ensuring timely resolution and ... cause analysis, and post-incident follow-up. * Provide onsite support for conference rooms ...

Disys

.NET Developer

Durham, NC

$46.50 - $61.50/hr

... L1/L2) Support analysts and IT operations to support critical/complex issues and provide workarounds/resolutions to fix issues. Work with the team to enhance performance of the systems Identify and ...

Disys - Oak Brook

.NET Developer

Durham, NC · On-site

$46.50 - $61.50/hr

... L1/L2) Support analysts and IT operations to support critical/complex issues and provide workarounds/resolutions to fix issues. • Work with the team to enhance performance of the systems • ...

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All JobsL1 Analyst JobsL1 Analyst Jobs in Raleigh, NC

L1 Analyst information

See Raleigh, NC salary details

$10

$28

$59

How much do l1 analyst jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for l1 analyst in Raleigh, NC is $28.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.43 and $35.78 per hour, depending on experience, location, and employer.

What are L1 Analysts?

L1 Analysts, or Level 1 Analysts, are entry-level professionals typically found in IT support or cybersecurity teams. Their primary responsibility is to monitor systems, triage alerts, and handle basic incidents or issues according to established procedures. They serve as the first line of defense, escalating more complex problems to higher-level analysts. L1 Analysts play a crucial role in maintaining system security and uptime by promptly responding to and documenting incidents.

What does a typical workday look like for an L1 Analyst in a Security Operations Center (SOC)?

As an L1 Analyst in a Security Operations Center, your day typically involves monitoring security alerts, investigating potential threats, and escalating incidents to higher-level analysts when needed. You’ll use various security tools and dashboards to analyze data for signs of suspicious activity. Collaboration with your team is essential, as you’ll often discuss findings during daily briefings and assist with incident documentation. The role is fast-paced and requires strong attention to detail, as you are the first line of defense in identifying and responding to security events.

What are the key skills and qualifications needed to thrive as an L1 Analyst, and why are they important?

To thrive as an L1 Analyst, you need a foundational understanding of cybersecurity concepts, basic networking, and troubleshooting skills, often supported by a degree in IT or relevant certifications like CompTIA Security+. Familiarity with security information and event management (SIEM) tools, ticketing systems, and incident response protocols is typically required. Strong attention to detail, effective communication, and a proactive approach to problem-solving are essential soft skills in this role. These skills enable an L1 Analyst to efficiently identify, escalate, and document security incidents, ensuring organizational protection and timely response.

Can I make $200,000 a year in cyber security?

L1 Analysts in cybersecurity typically earn lower salaries, often between $50,000 and $80,000 annually. Reaching a $200,000 salary generally requires advanced roles such as cybersecurity managers, engineers, or specialists with extensive experience, certifications, and skills in areas like threat analysis or security architecture.

What is a L1 analyst?

A Level 1 (L1) analyst is an entry-level IT or security professional responsible for monitoring systems, identifying issues, and escalating complex problems to higher-level support. They typically use monitoring tools and follow established procedures to ensure system stability and security. Strong communication skills and basic technical knowledge are essential for this role.

What is L1 L2 L3 SOC analyst?

An L1 SOC analyst is an entry-level security professional responsible for monitoring security alerts, initial incident triage, and basic threat detection using security tools. L2 analysts handle more complex investigations and analysis, while L3 analysts are senior experts who perform advanced threat hunting, incident response, and root cause analysis. Progression through these levels typically requires increasing technical skills, certifications, and experience in cybersecurity environments.

What jobs in the US pay 300,000 a year?

For an L1 Analyst, reaching a $300,000 annual salary typically requires extensive experience, advanced skills, and often working in high-paying industries such as finance, consulting, or technology. Senior roles, management positions, or specialized expertise in these fields are more likely to offer such compensation levels, especially with bonuses and incentives included.
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What job categories do people searching L1 Analyst jobs in Raleigh, NC look for? The top searched job categories for L1 Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for L1 Analyst jobs? Cities near Raleigh, NC with the most L1 Analyst job openings:
L1 Analyst jobs near you
Helpdesk Analyst L1

Helpdesk Analyst L1

Collabera

Cary, NC • On-site

$19 - $26/hr

Contractor

Posted 3 days ago

Job description

Company Description

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:

Company Snapshot

  • Over 12,000 professionals in over 40 locations across 3 continents
  • Top 10 U.S. IT Staffing Firm
  • Largest minority-owned U.S. IT Staffing Firm
  • Top supplier to Fortune 500 companies
  • Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row
Job Description

Exceptional communication and customer handling skills

Experience working with ticketing system. 

Strong analytical skills and quality conscious

Should work in 24/7 rotational shift timing

Should resolve technical problem (over a phone/Chat or remote systems support) 

Basic Understanding of Windows XP/Win 7. 

Basic Understanding of Email configuration and support on MS office tools.

VPN troubleshooting and Incident Management.

Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.)

Basic Understanding of Network Concepts

Basic Understanding of AD

Basic Understanding of troubleshooting Mobile Devices

Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions 

Follow the escalation process 

Follow the shift hand-over process 

Update work logs 

Update the knowledge base 

Coaching fresher's to be independent 

Coaching analysts for correct routing of tickets, capturing critical information 

Technically upgrade across versions of environment when required 

Adhere to organization policies and procedures


Qualifications

At least 6 months of helpdesk experience (PC troubleshooting)

Additional Information

John Leonardo

973-939-0171

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