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L1 Analyst Jobs in Raleigh, NC (NOW HIRING)

Collabera

Helpdesk Analyst L1

Cary, NC

$19 - $26/hr

Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row Exceptional communication and customer handling skills Experience working with ticketing system. Strong ...

Yochana

Service Desk L1

Morrisville, NC · On-site

$19.25 - $26.25/hr

• Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). • Troubleshoot Windows 11 issues including login problems, performance issues, system ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Act as the onsite escalation point for unresolved L1 incidents, ensuring timely resolution and ... cause analysis, and post-incident follow-up. * Provide onsite support for conference rooms ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Act as the onsite escalation point for unresolved L1 incidents, ensuring timely resolution and ... cause analysis, and post-incident follow-up. * Provide onsite support for conference rooms ...

Disys

.NET Developer

Durham, NC · On-site

$46.50 - $61.50/hr

... L1/L2) Support analysts and IT operations to support critical/complex issues and provide workarounds/resolutions to fix issues. Work with the team to enhance performance of the systems Identify and ...

blackapple

Helpdesk Support / L1 Support role

Cary, NC · On-site

$10/hr

Strong analytical skills and quality conscious Should resolve technical problem (over a phone/Chat or remote systems support) Basic Understanding of Windows XP/Win 7. Basic Understanding of Email ...

Disys - Oak Brook

.NET Developer

Durham, NC · On-site

$46.50 - $61.50/hr

... L1/L2) Support analysts and IT operations to support critical/complex issues and provide workarounds/resolutions to fix issues. • Work with the team to enhance performance of the systems • ...

HCLTech

Backup Consultant

Cary, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform root cause analysis (RCA) and implement permanent solutions. Install, configure, upgrade ... Mentor L1/L2 engineers and conduct technical knowledge-sharing sessions. Participate in on-call ...

CYNET SYSTEMS

Senior SOC Engineer - Remote / Telecommute

Cary, NC · Remote

$47 - $52/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Audit L1/L2 analyst work, provide targeted coaching, and uphold quality assurance standards across the SOC. * Mentor junior analysts, deliver knowledge transfer sessions, and contribute to internal ...

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L1 Analyst information

See Raleigh, NC salary details

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How much do l1 analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for l1 analyst in Raleigh, NC is $28.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.43 and $35.78 per hour, depending on experience, location, and employer.

What is an L1 analyst?

L1 Analysts, or Level 1 Analysts, are entry-level professionals typically found in IT support or cybersecurity teams. Their primary responsibility is to monitor systems, triage alerts, and handle basic incidents or issues according to established procedures. They serve as the first line of defense, escalating more complex problems to higher-level analysts. L1 Analysts play a crucial role in maintaining system security and uptime by promptly responding to and documenting incidents.

What does a typical workday look like for an L1 analyst in a Security Operations Center (SOC)?

As an L1 Analyst in a Security Operations Center, your day typically involves monitoring security alerts, investigating potential threats, and escalating incidents to higher-level analysts when needed. You’ll use various security tools and dashboards to analyze data for signs of suspicious activity. Collaboration with your team is essential, as you’ll often discuss findings during daily briefings and assist with incident documentation. The role is fast-paced and requires strong attention to detail, as you are the first line of defense in identifying and responding to security events.

What are the key skills and qualifications needed to thrive as an L1 analyst, and why are they important?

To thrive as an L1 Analyst, you need a foundational understanding of cybersecurity concepts, basic networking, and troubleshooting skills, often supported by a degree in IT or relevant certifications like CompTIA Security+. Familiarity with security information and event management (SIEM) tools, ticketing systems, and incident response protocols is typically required. Strong attention to detail, effective communication, and a proactive approach to problem-solving are essential soft skills in this role. These skills enable an L1 Analyst to efficiently identify, escalate, and document security incidents, ensuring organizational protection and timely response.

What are popular job titles related to L1 Analyst jobs in Raleigh, NC?

For L1 Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

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L1 Analyst jobs near you

Helpdesk Analyst L1

Collabera

Cary, NC

$19 - $26/hr

Contractor

Re-posted 23 days ago

Job description

Company Description

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:

Company Snapshot

  • Over 12,000 professionals in over 40 locations across 3 continents
  • Top 10 U.S. IT Staffing Firm
  • Largest minority-owned U.S. IT Staffing Firm
  • Top supplier to Fortune 500 companies
  • Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row
Job Description

Exceptional communication and customer handling skills

Experience working with ticketing system. 

Strong analytical skills and quality conscious

Should work in 24/7 rotational shift timing

Should resolve technical problem (over a phone/Chat or remote systems support) 

Basic Understanding of Windows XP/Win 7. 

Basic Understanding of Email configuration and support on MS office tools.

VPN troubleshooting and Incident Management.

Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.)

Basic Understanding of Network Concepts

Basic Understanding of AD

Basic Understanding of troubleshooting Mobile Devices

Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions 

Follow the escalation process 

Follow the shift hand-over process 

Update work logs 

Update the knowledge base 

Coaching fresher's to be independent 

Coaching analysts for correct routing of tickets, capturing critical information 

Technically upgrade across versions of environment when required 

Adhere to organization policies and procedures


Qualifications

At least 6 months of helpdesk experience (PC troubleshooting)

Additional Information

John Leonardo

973-939-0171

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