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Korean Customer Service Representative information

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How much do korean customer service representative jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for korean customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Korean Customer Service Representative do?

A Korean Customer Service Representative assists customers by answering inquiries, resolving issues, and providing information about products or services in Korean. They handle customer communications via phone, email, chat, or social media, often acting as a bridge between the company and Korean-speaking clients. Their role may also involve processing orders, troubleshooting problems, and ensuring customer satisfaction. Excellent language skills, patience, and problem-solving abilities are essential for this position.

What are some common challenges Korean Customer Service Representatives face when supporting international clients?

Korean Customer Service Representatives often encounter challenges such as language barriers, cultural differences, and managing expectations across different time zones. Effectively addressing customer concerns requires not only fluency in Korean and at least one other language, but also strong communication skills to bridge cultural gaps and ensure customer satisfaction. Additionally, representatives must quickly adapt to various customer service platforms and handle high volumes of inquiries, making multitasking and stress management essential skills in this role.

What are the key skills and qualifications needed to thrive as a Korean Customer Service Representative, and why are they important?

To thrive as a Korean Customer Service Representative, you need fluency in Korean and English, excellent communication skills, and a background in customer-facing roles, often supported by a high school diploma or higher. Familiarity with CRM software, ticketing systems, and common office applications is typically required. Outstanding soft skills include patience, active listening, and cultural sensitivity to effectively address customer needs and resolve issues. These abilities are crucial for delivering high-quality support, ensuring customer satisfaction, and building strong relationships in multicultural environments.
More about Korean Customer Service Representative jobs
What states have the most Korean Customer Service Representative jobs? States with the most job openings for Korean Customer Service Representative jobs include:
What job categories do people searching Korean Customer Service Representative jobs look for? The top searched job categories for Korean Customer Service Representative jobs are:
Korean Customer Service Representative jobs near you

Bilingual (English/Korean) Customer Service Supervisor

CJ Logistics

Matteson, IL • On-site

$67K - $75K/yr

Full-time

Posted 5 days ago

CJ Logistics rating

6.4

Company rating: 6.4 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

277th of 345 rated logistics

Job description

Description
At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization.
Candidates must complete an application at:
https://jobs.jobvite.com/cjlogisticsamerica/jobs
Now Hiring: Bilingual (English/Korean) Customer Service Supervisor!
Lead. Empower. Collaborate. Elevate.
CJ Logistics America is looking for a dynamic, bilingual leader ready to make an impact in a fast-paced logistics environment!
If you excel at building customer relationships, analyzing data, and guiding high-performing teams, this opportunity is your next big move. Step into a role where your communication skills and operational insight truly matter.
Salary Range: $67,000 to $75,000
Schedule: ALL SHIFTS (1st, 2nd & 3rd)
What You'll Do:
  • Serve as the go-to point of contact for customer inquiries & escalations
  • Build strong customer partnerships and support service excellence
  • Analyze KPIs, performance data, forecasts, and operational trends
  • Lead, coach, train, and support a growing Customer Service team
  • Collaborate across Operations, Inventory, and Quality to resolve issues
  • Drive continuous improvement and champion best practices
  • Manage exception requests with accuracy and speed
  • Additional duties as assigned

What You Bring:
  • Bilingual fluency in English & Korean (required)
  • Bachelor's degree in business, Supply Chain, or a related field is preferred or equivalent relevant experience
  • 2+ years of supervisory experience in Customer Service or Operations
  • Strong data analysis and Microsoft Office skills
  • Excellent communication, leadership, and problem-solving abilities
  • Experience in logistics, supply chain, or warehousing is a plus

Why Join Us?
You'll be at the heart of customer engagement, operational alignment, and team leadership - all while contributing to one of the fastest-growing logistics organizations in the industry.
Important Note:
At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization. Applicants must be currently authorized to work in the U.S.
Work Environment:
This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to:
  • Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas
  • Loud noise levels, such as machinery, forklifts, and conveyor systems
  • Dust, odors, and airborne particles
  • Concrete flooring and moving mechanical equipment
  • Frequent exposure to powered industrial vehicles and warehouse traffic

The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.
In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled.
At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization.
CJ Logistics About Statement:
At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.
CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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