Knowledge Operations Manager Jobs in Springfield, IL

Job Requisition ID: 57965
Opening Date: 08/17/2026
Closing Date: 08/28/2026
Agency: Department of Human Services
Class Title: MANAGEMENT OPERATIONS ANALYST II - 25542
Skill Option: None
Bilingual Option: None
Salary: Anticipated Salary: $6,820 - $9,875 per month ($81,840 - $118,500 per year)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.
No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Division of Developmental Disabilities is seeking to hire a Management Operations Analyst II in the Waiver Rates Unit located in Springfield, Illinois. This position coordinates and implements the setting of individual reimbursement rates using the Waiver Rate Models; provides in-depth technical advice regarding the maintenance of the Division of Developmental Disabilities (DD) waiver rates systems; develops and participates in the conduct of comprehensive policy research projects that involve data base development, analysis of data and evaluation of policy implications relating to a wide range of waiver rate initiatives; serves as a Division liaison for special projects and to community providers and PAS/ISC agency staff on issues involving waiver individual rates, rate reviews and general department policy concerning rates and rate setting; provides technical assistance to various advocacy groups; and cross-trains Bureau staff in the interpretation, evaluation, and analysis of the different waiver rates for DD.
Essential Functions

• Coordinates and implements the setting of individual reimbursement rates using the Waiver Rate Models.
• Provides in-depth technical advice regarding the maintenance of the Division of Developmental Disabilities (DD) waiver rates systems.
• Develops and participates in the conduct of comprehensive policy research projects that involve data base development, analysis of data and evaluation of policy implications relating to a wide range of waiver rate initiatives.
• Serves as a Division liaison for special projects and to community providers and PAS/ISC agency staff on issues involving waiver individual rates, rate reviews and general department policy concerning rates and rate setting; provides technical assistance to various advocacy groups.
• Cross-trains Bureau staff in the interpretation, evaluation, and analysis of the different waiver rates for DD.
• Serves as back-up in performing analytical reviews and maintenance of POS (Purchase-of Service) rates and Long-Term Care Developmentally Disabled and Day Training systems for the Bureau of Community Reimbursement.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented by a master's degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research.
• Requires three (3) years progressively responsible professional experience in management operations analysis.

Preferred Qualifications

• Four (4) years of professional experience working with the application and conduct of management studies.
• Three (3) years of professional experience working with electronic data processing operations and the manner in which they are utilized in operations analysis.
• Three (3) years of professional experience analyzing problems and developing systems of action.
• Three (3) years of professional experience adopting and utilizing the concepts and techniques of operations research in developing research projects.
• Two (2) years of professional experience presenting ideas clearly, both orally and in writing.
• Two (2) years of professional experience working closely with staff and management professionals in planning and developing assignments and conducting management evaluation studies

Work Hours: Mon - Fri, 8:30am - 5:00pm, 1 hour unpaid lunch
Headquarter Location: 600 E Ash St, Springfield, Illinois, 62703
Division of Developmental Disabilities
Bureau of Reimbursement and Program Support
Waiver Rates Unit
Work County: Sangamon
Agency Contact: DHS.HiringUnit@illinois.gov
Posting Group: Leadership & Management; Social Services
About the Agency:
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being of everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.
As a State of Illinois employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick days annually (Sick days carry over from year to year)
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html
APPLICATION INSTRUCTIONS
Use the "Apply" button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com