Job Description: Floor Manager
Reports to: Park Operations Manager
Overview:
At Malibu Jack’s, we create exciting career opportunities for passionate individuals eager to bring entertainment and fun to our guests! Our mission is to provide a safe and enjoyable space for families of all ages to experience the best in modern entertainment. As a Floor Manager, you are an integral part of maintaining high standards of customer service, operational efficiency, and safety while ensuring guests have a memorable time at the center.
This role is ideal for a hands-on leader who thrives in a fast-paced environment, enjoys developing team members, and takes pride in maintaining high operational and safety standards.
Job Summary:
The Floor Manager is responsible for the daily operation of attractions and the overall park floor, ensuring safe, efficient, and guest-focused service. This role supervises Park Coordinators, supports training efforts and provides general oversight of front-line staff. The Floor Manager ensures all employees are well-trained, motivated, and equipped to deliver the best guest experience possible.
This position is also responsible for opening and closing the facility and managing cash procedures.
What You’ll Do:
Attraction Oversight amp; Floor Operations
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Maintain direct oversight of all attractions, ensuring safe and efficient operation
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Perform regular checks of attractions, guest areas, and team performance to uphold Malibu Jack’s standards
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Serve as the primary on-floor leader during shifts, responding quickly to operational needs and guest concerns
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Maintain working knowledge of all attractions, systems, and processes (including CenterEdge POS and Embed swiper)
Training Program Leadership
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Oversee the employee training program, ensuring consistency and accountability across all departments
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Supervise the Training Coordinator to confirm training sessions are delivered, completed, and documented properly
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Keep training materials current and ensure compliance with safety and service standards
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Support continuous staff development through coaching and follow-up
Team Leadership amp; Park Coordinator Management
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Supervise and coach Park Coordinators, ensuring they manage their areas effectively
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Provide guidance, feedback, and documentation of team member performance
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Foster teamwork and positive culture across the park, leading by example on the floor
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Ensure adequate shift coverage and assist with scheduling adjustments when needed
Guest Service amp; Safety
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Resolve escalated guest complaints and incidents professionally and efficiently
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Reinforce guest service standards daily through coaching and recognition
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Promote and enforce safety standards across attractions and guest areas
Communication amp; Culture
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Share daily goals and updates with Park Coordinators and staff at the start of shifts
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Keep staff informed on promotions, safety policies, and park updates
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Collaborate with the General Manager and Park Operations Manager to ensure smooth cross-department operations
Opening, Closing, and Cash Responsibilities