Knowledge Operations Manager Jobs in Lansing, MI

The Receiver is primarily responsible for inventory control, receiving accuracy, and compliance routines that support store operations. The role executes receiving, inventory adjustment, reconciliation, transfer, buyback/RTV, compliance, and reporting processes while maintaining partnership with the Store Operations Manager. The updated operating model narrows Receiver ownership away from front sidewalk/sidelot presentation and backroom/dock/assembly recovery, which are owned by Operations leadership.

Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams. 

It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements. 

• Maintain regular and predictable attendance.
• Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Deliver on our promise of Legendary Customer Service through GURA:
  
  • Greet the Customer.
  • Uncover Customer's Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching routines to develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Complete forklift and propane inspections and key propane use as required.
• Pull waiting OMNI orders in the morning and support BOPIS/OMNI reconciliation routines.
• Complete BOPIS Reconciliation Report and BODFS Reconciliation Report according to company standards.
• Receive Direct POs, Mixing Center freight, Bulk Center freight, and DC receiving transfers, including new and open transfers.
• Receive and key truck, execute truck unload plan, stage totes for Freight Team Leader, and complete Loader Feedback Survey.
• Stock and tag direct vendor freight, front/sidelot DC freight, and leather footwear according to process standards.
• Create Fill to Capacity picklists for the Freight Team as assigned.
• Key inventory adjustments and correct or adjust inventory discrepancies according to company process and Store Operations Manager direction.
• Review Negative On Hand Report and execute required follow-up.
• Review and execute buybacks and RTV processes.
• Check ACT for assigned tasks and complete assigned receiving, inventory, and compliance actions.
• Key daily defectives, print Summary Report, and submit to the Store Operations Manager.
• Complete Fire Extinguisher sign off, Biological Cooler rotation, PER review, Battery Program routines, and hazardous waste disposal program requirements.
• Complete monthly food expiration reviews for Feed/Food and Registers.
• Check High Dollar List; find and label Rainchecks, BOPIS DC Transfer, and Subscription items.
• Process UPS/FedEx shipments, freight claims, used oil recycling, and used tires recycling where applicable.
• Complete Layaway Review, Special Order Review, Raincheck Review, INR Review, RGO Review, Open and New Transfers In Review, and Verify Ship to Store Orders.
• Partner with the Store Operations Manager on inventory control, compliance, receiving standards, and process follow-up.
• Operate forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.
• Complete all documentation associated with the above job duties accurately and timely.
• Obtain license or certifications as needed by the business.
• May be required to perform other duties as assigned.

Experience: Shipping/receiving experience preferred but not required.  Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Must be 18 years of age or older and possess a valid driver's license. 

Education:  High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately. 
 

• Basic computer skills/experience.
• Basic math skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
   

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
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