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Knowledge Operations Manager Jobs in Gainesville, FL

Arcosa Lightweight

Plant Manager

Newberry, FL · On-site

Experience in managing an Aggregates Operation in the production of aggregate material, preferred * Working knowledge and understanding of MSHA regulations and possess a strong personal commitment to ...

QUIKRETE Companies

Plant Supervisor

Gainesville, FL · On-site

Coordinates operations with Area Operations Manager. * Supervises plant staff and supports hiring ... Current knowledge of D.O.T., O.S.H.A., EPA, and other agencies regulations. * Self-starter with ...

FX Logistics, LLC

Be Seen First

Carrier Sales Representative

Ocala, FL · On-site

$45K - $65K/yr

Operations Manager Location: Ocala, FL FX Logistics, LLC, a high growth logistics company with an ... Rating and market knowledge for Vans and Reefers. Flatbed experience a plus. * Excellent ...

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All JobsKnowledge Operations JobsKnowledge Operations Manager JobsKnowledge Operations Manager Jobs in Gainesville, FL

Knowledge Operations Manager information

See Gainesville, FL salary details

$28.1K

$57.5K

$107.4K

How much do knowledge operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for knowledge operations manager in Gainesville, FL is $57,492.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $70,200.00 per year, depending on experience, location, and employer.

What is a Knowledge Operations Manager?

A Knowledge Operations Manager is responsible for overseeing the management, organization, and dissemination of information within an organization. They ensure that knowledge assets, such as documents, data, and resources, are efficiently stored, accessible, and secure. This role often involves implementing knowledge management systems, training staff on best practices, and supporting decision-making by ensuring accurate information flow. Knowledge Operations Managers play a vital role in enhancing productivity and maintaining compliance with information policies.

How does a Knowledge Operations Manager typically collaborate with other departments to ensure effective knowledge sharing?

A Knowledge Operations Manager works closely with various departments such as IT, HR, and project management to identify knowledge gaps and establish information sharing protocols. They often facilitate workshops, develop internal documentation standards, and implement platforms for seamless collaboration. This cross-functional engagement ensures that critical information is accessible, up-to-date, and aligned with organizational goals. Regular meetings and feedback loops are common to continually refine knowledge management strategies and address emerging needs.

What are the key skills and qualifications needed to thrive as a Knowledge Operations Manager, and why are they important?

To thrive as a Knowledge Operations Manager, you need expertise in knowledge management principles, information systems, and data organization, typically supported by a relevant bachelor’s degree or military training. Familiarity with content management systems, knowledge bases, SharePoint, and certifications like Knowledge Management Professional (KMP) are often required. Strong analytical thinking, organizational skills, and effective communication help facilitate the transfer and retention of critical information. These competencies are essential to ensure mission readiness, streamline operations, and maintain information accuracy across an organization.

What is the difference between Knowledge Operations Manager vs Knowledge Analyst?

AspectKnowledge Operations ManagerKnowledge Analyst
Required CredentialsBachelor's degree, experience in knowledge management or operationsBachelor's degree, expertise in data analysis and content management
Work EnvironmentOversees teams, manages knowledge systems, collaborates across departmentsAnalyzes data, curates content, supports knowledge base improvements
Employer & Industry UsageUsed in corporate, government, and tech sectors for managing organizational knowledgeCommon in research, consulting, and tech industries for data and content analysis

The Knowledge Operations Manager focuses on overseeing knowledge systems, managing teams, and ensuring efficient knowledge flow within organizations. In contrast, the Knowledge Analyst primarily analyzes data and content to improve knowledge repositories. Both roles require strong communication skills and familiarity with knowledge management tools, but their core responsibilities differ in scope and focus.

Is a knowledge operations manager a high paying job?

A knowledge operations manager typically earns a competitive salary that varies by industry, location, and experience level. The role often requires strong organizational and technical skills, and salaries can range from moderate to high depending on the organization’s size and complexity.

What cities near Gainesville, FL are hiring for Knowledge Operations Manager jobs?

Cities near Gainesville, FL with the most Knowledge Operations Manager job openings:

Knowledge Operations Manager jobs near you

Customer Support & Business Process Specialist

Gainesville, FL • On-site

Digital Broadcast
11 - 50 employees
Learn more about Digital Broadcastexternal

Full-time

Medical, PTO

Posted 21 days ago

Job description

Position Summary


We are looking for a hands-on, analytical person who can handle customer support while also improving the processes, documentation, and systems that keep the company running.

Most of your time will be spent resolving customer issues and working with internal teams. A defined portion of the role is dedicated to process improvement—turning recurring problems into clear, repeatable ways of working so fewer things depend on undocumented knowledge or executive involvement.


Customer Support

  • Own assigned tickets from first contact through resolution
  • Communicate clearly and consistently with customers
  • Coordinate with Engineering, Production, and other teams as needed
  • Escalate appropriately and keep open issues from stalling
  • Document troubleshooting steps, resolutions, and recurring patterns
  • Identify issues that point to product, training, process, or documentation gaps


Business Process Improvement

Business process improvement is an integral part of this role, with dedicated time reserved for these activities:


  • Map current workflows and identify unclear ownership, bottlenecks, and missing information
  • Create practical procedures, checklists, templates, and process guides
  • Reduce reliance on individual memory, informal communication, and executive involvement
  • Improve how information is organized and shared across the company
  • Evaluate and improve use of ticketing, project management, documentation, and other business systems
  • Identify practical opportunities for AI and automation
  • Work with staff and developers to implement improvements and track results


What We’re Looking For

  • Analytical and curious about how things actually work
  • Comfortable working with customers and able to communicate clearly with both technical and non-technical people
  • Organized, follows issues through to completion, and thinks about the next required action
  • Notices recurring problems and looks for ways to prevent them
  • Interested in systems, AI, automation, and process improvement
  • Able to balance urgent customer needs with longer-term improvement work
  • Willing to take initiative and help where needed in a small-company environment


Qualifications

  • Bachelor’s degree preferred in Information Systems, Business Analytics, Operations Management, Computer Information Systems, Business Administration, or a related field
  • Strong analytical, problem-solving, and written/verbal communication skills
  • Comfortable with software systems, data, and technical information
  • Ability to document processes clearly


Preferred

  • Experience in customer or technical support, information systems, or business operations
  • Familiarity with ticketing, project management, CRM, or knowledge-management tools
  • Experience using AI tools or process-mapping / continuous-improvement methods
  • Background in software, engineering, broadcast, media, or technology


Additional Requirements

  • Ability to provide occasional after-hours or on-call customer support when business needs require
  • Ability to travel periodically for customer installations, training, meetings, or other company needs
  • Flexibility to assist outside normal responsibilities when necessary, consistent with working in a small, collaborative organization


Reporting Structure

Reports to the Operations Manager for day-to-day work and will also work directly with the CEO on designated process, systems, and automation initiatives.

Success looks like timely ticket follow-through, fewer routine escalations to executives, better-documented processes, and practical AI and automation improvements that are adopted and sustained.

As results are demonstrated, the process and systems side of the role may expand.

Company Description

We are an established business with extensive knowledge of the broadcast industry. Our mission is to develop full-featured, affordable products for broadcast stations to extend their reach while remaining secure in a digital world. We have a team of specialists in several states and stand ready to assist 365 days a year.