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Knowledge Operations Manager Jobs in Dulles, VA (NOW HIRING)

GDIT

Knowledge Manager

Falls Church, VA · On-site

None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Information Technology Infrastructure Library (ITIL), Knowledge Base Management, Knowledge Management Tools, ServiceNow ...

Lawelawe Defense Inc

Operations Manager

Chantilly, VA · On-site

$155K/yr

Extensive knowledge of operations and production management. * Ability to interpret financial data as needed to set production goals. * Excellent organizational skills and attention to detail.

Freyssinet, Inc

Operations Manager

Sterling, VA · On-site

Overview The Operations Manager is responsible for the overall leadership, coordination, and ... Strong knowledge of civil construction, particularly geotechnical, earthwork, or concrete ...

PDS Health

Operations Manager

Fairfax, VA · On-site

Overview The role of the Operations Manager is to achieve or exceed the budgeted financial ... Previous work experience in the healthcare field Knowledge/Skills/Abilities * Effective time ...

Akima, LLC

Operations Manager

Herndon, VA · On-site

$154K - $194K/yr

The Operations Manager will serve as the senior operational leader for daily execution, ensuring ... knowledge, reporting, and continual service improvement. * Support 24x7x365 operations through ...

PDS Health

Operations Manager

Fairfax, VA · On-site

$63K/yr

The role of the Operations Manager is to achieve or exceed the budgeted financial performance in ... Previous work experience in the healthcare field Knowledge/Skills/Abilities * Effective time ...

Lawelawe Defense Inc

Operations Manager

Chantilly, VA · Remote

$120K - $155K/yr

Extensive knowledge of operations and production management. * Ability to interpret financial data as needed to set production goals. * Excellent organizational skills and attention to detail.

Booz Allen Hamilton

Knowledge Manager

Washington, DC · On-site

$55K - $126K/yr

Knowledge Manager The Opportunity: When an organization has multiple moving parts in its processes ... operations and give them the steps to improve their process. As a business process specialist on ...

Lawelawe Defense Inc.

Operations Manager

Chantilly, VA · On-site +1

$120K - $155K/yr

Extensive knowledge of operations and production management. * Ability to interpret financial data as needed to set production goals. * Excellent organizational skills and attention to detail.

Mr. Handyman

Operations Manger

Frederick, MD · On-site

As the Operations Manager you are a key member of the team reporting directly to the owner of the ... Computer literate, with working knowledge of word processing, business software and spreadsheet ...

Valet Living

Operations Manager

Washington, DC · On-site

$70K - $80K/yr

Optimize Operations. Grow Your Career. Valet Living is looking for an Operations Manager who ... HR Knowledge: Familiarity with hiring, talent development, and performance management. * Problem ...

Southland Industries

Operations Manager

Dulles, VA · On-site

Position Summary The Operations Manager is responsible for the oversight of a portfolio of energy ... Must have excellent working knowledge of Mechanical, Electrical, Plumbing and Fire Protection (MEPF ...

Macrae Inc.

Knowledge Manager

Washington, DC · On-site

Knowledge Manager Location: Washington D.C. Expected Salary: $105,000. This role is eligible for a ... Run periodic training sessions on best practices for the firm. 4. Strategic & Operational ...

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Knowledge Operations Manager information

See Dulles, VA salary details

$30.7K

$62.8K

$117.3K

How much do knowledge operations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for knowledge operations manager in Dulles, VA is $62,810.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $76,700.00 per year, depending on experience, location, and employer.

What is a Knowledge Operations Manager?

A Knowledge Operations Manager is responsible for overseeing the management, organization, and dissemination of information within an organization. They ensure that knowledge assets, such as documents, data, and resources, are efficiently stored, accessible, and secure. This role often involves implementing knowledge management systems, training staff on best practices, and supporting decision-making by ensuring accurate information flow. Knowledge Operations Managers play a vital role in enhancing productivity and maintaining compliance with information policies.

How does a Knowledge Operations Manager typically collaborate with other departments to ensure effective knowledge sharing?

A Knowledge Operations Manager works closely with various departments such as IT, HR, and project management to identify knowledge gaps and establish information sharing protocols. They often facilitate workshops, develop internal documentation standards, and implement platforms for seamless collaboration. This cross-functional engagement ensures that critical information is accessible, up-to-date, and aligned with organizational goals. Regular meetings and feedback loops are common to continually refine knowledge management strategies and address emerging needs.

What are the key skills and qualifications needed to thrive as a Knowledge Operations Manager, and why are they important?

To thrive as a Knowledge Operations Manager, you need expertise in knowledge management principles, information systems, and data organization, typically supported by a relevant bachelor’s degree or military training. Familiarity with content management systems, knowledge bases, SharePoint, and certifications like Knowledge Management Professional (KMP) are often required. Strong analytical thinking, organizational skills, and effective communication help facilitate the transfer and retention of critical information. These competencies are essential to ensure mission readiness, streamline operations, and maintain information accuracy across an organization.

What is the difference between Knowledge Operations Manager vs Knowledge Analyst?

AspectKnowledge Operations ManagerKnowledge Analyst
Required CredentialsBachelor's degree, experience in knowledge management or operationsBachelor's degree, expertise in data analysis and content management
Work EnvironmentOversees teams, manages knowledge systems, collaborates across departmentsAnalyzes data, curates content, supports knowledge base improvements
Employer & Industry UsageUsed in corporate, government, and tech sectors for managing organizational knowledgeCommon in research, consulting, and tech industries for data and content analysis

The Knowledge Operations Manager focuses on overseeing knowledge systems, managing teams, and ensuring efficient knowledge flow within organizations. In contrast, the Knowledge Analyst primarily analyzes data and content to improve knowledge repositories. Both roles require strong communication skills and familiarity with knowledge management tools, but their core responsibilities differ in scope and focus.

Is a knowledge operations manager a high paying job?

A knowledge operations manager typically earns a competitive salary that varies by industry, location, and experience level. The role often requires strong organizational and technical skills, and salaries can range from moderate to high depending on the organization’s size and complexity.

What are popular job titles related to Knowledge Operations Manager jobs in Dulles, VA?

For Knowledge Operations Manager jobs in Dulles, VA, the most frequently searched job titles are:

What job categories do people searching Knowledge Operations Manager jobs in Dulles, VA look for?

The top searched job categories for Knowledge Operations Manager jobs in Dulles, VA are:

What cities near Dulles, VA are hiring for Knowledge Operations Manager jobs?

Cities near Dulles, VA with the most Knowledge Operations Manager job openings:

Knowledge Operations Manager jobs near you

Knowledge Manager

General Dynamics Information Technology

Falls Church, VA • Hybrid

Full-time

Retirement, PTO

Posted 8 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 224 rated it services

Job description

Share
REQ#: RQ225762Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description
At GDIT, we support and secure complex government, defense, and intelligence missions. Our work strengthens national defense, modernizes enterprise technology, and enables operational readiness across the globe. Join us to deliver your best every day while embracing autonomy, seizing opportunity, and driving innovation.GDIT is seeking aKnowledge Managerto support the Army National Guard (ARNG). This IT Service Management (ITSM) initiative modernizes and sustains ARNGs global IT servicesincluding networking, compute, storage, cybersecurity, application hosting, and enterprise infrastructureacross DoWIN-A(NG) and DoWIN-A(NG)-Secret networks.This is a Hybrid role with up to 2 days telework per week. Onsite presence at our Falls Church facility based on mission and operational needs.How Youll Make an Impact
  • Lead the enterprise Knowledge Management strategy aligned to ITIL 4 best practices, ensuring knowledge assets support operational efficiency, service quality, and mission readiness.
  • Serve as the functional owner of the ServiceNow Knowledge Management module, governing structure, taxonomy, metadata standards, and lifecycle controls (user-level governance, not platform administration).
  • Establish and enforce knowledge governance standards, including content creation, review cycles, archival procedures, and quality assurance measures to prevent knowledge decay.
  • Develop and maintain enterprise writing guidelines and knowledge architecture standards to ensure clarity, consistency, and usability for technical and operational audiences.
  • Partner with service owners, Change Enablement, Configuration Management, cybersecurity teams, and SMEs to capture institutional knowledge and support new and evolving services.
  • Drive adoption and cultural integration of knowledge-centered practices (KCP/KCS principles where applicable) across the GECOS organization.
  • Analyze knowledge usage metrics, search trends, article effectiveness, and content gaps to measure business impact and identify improvement opportunities.
  • Conduct periodic knowledge audits to ensure relevance, accuracy, compliance, and alignment with SLA and ISO 20000 service management requirements.
  • Provide structured requirements and improvement feedback to the ServiceNow administration team to enhance workflows, search optimization, reporting, and usability.
  • Support knowledge continuity during personnel transitions, surge support, and COOP scenarios to preserve institutional expertise.
  • Ensure consistent knowledge governance across 54 states and territories in a geographically dispersed environment.
What Youll Need to Succeed (Required):
  • Bachelors Degree and a minimum of 2 years experience. An additional 4 years of experience may be substituted in lieu of degree.
  • Minimum of an active Secret security clearance required.
  • DoW 8570.01-M IAT Level II (e.g., CompTIA Security+ CE) certification required.
  • 2+ years of relevant IT or enterprise operations experience.
  • 2+ years performing Knowledge Management within an ITSM or enterprise IT environment.
  • Experience supporting DoW or Federal IT environments.
  • Demonstrated experience using the ServiceNow Knowledge Management module within a governed enterprise environment.
  • Experience developing content governance standards, knowledge taxonomies, and lifecycle management controls.
  • Strong understanding of ITIL 4 Knowledge Management practices and continual improvement principles.
  • Experience designing and enforcing enterprise content governance standards.
  • Ability to analyze knowledge metrics and translate data into actionable process improvements.
  • Proficiency with ServiceNow Knowledge Management and reporting capabilities.
  • Experience with Microsoft 365 and SharePoint collaboration environments.
GDIT IS YOUR PLACE:
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
  • Growth: AI-powered career tool that identifies career steps and learning opportunities.
  • Support: An internal mobility team focused on helping you achieve your career goals.
  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
  • Flexibility: Full-flex work week to own your priorities at work and at home.
  • Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY:
  • Explore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

ITIL 4 Foundation | PeopleCert - PeopleCert

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $76,500 - $103,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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