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Knowledge Operations Manager Jobs in Bolingbrook, IL

ASSA ABLOY

Operations Manager

Carol Stream, IL · On-site

ASSA ABLOY is seeking an Operations Manager to help lead our Carol Stream Service Center. This ... Knowledge of commercial doors, frames, hardware, or the construction industry is a plus What we ...

LKQ Corporation

Operations Manager

Blue Island, IL · On-site

$70/hr

Knowledge/Skills/Abilities * Ability to add, subtract, multiply, and divide in all units of measure ... Decisions impact the management and operations within a department or business unit. May contribute ...

Advatix, Inc.

Operations Manager

Romeoville, IL · On-site

Working knowledge of warehouse management systems (WMS) required * Demonstrable verbal and written ... operations * Demonstrated a history of effective cross-departmental partnership to achieve common ...

MV Transportation

Operations Manager

Chicago, IL · On-site

$83K - $90K/yr

MV Transportation is seeking an Operations Manager will provide support, leadership and direction ... Knowledge of regulatory requirements to assure compliance with applicable federal, state, and local ...

Lkqcorp

Operations Manager

Blue Island, IL

$70/hr

Knowledge/Skills/Abilities * Ability to add, subtract, multiply, and divide in all units of measure ... Decisions impact the management and operations within a department or business unit. May contribute ...

Lineage Logistics

Operations Manager

Geneva, IL

$75K - $135K/yr

Work with machinery and material handling equipment MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES) * 5 years warehouse operations or direct warehouse management experience * Experience with ...

WeDriveU

Operations Manager

Niles, IL · On-site

$70K - $75K/yr

The Operations Manager (OM) will report to the General Manager and assist with all supervisory ... Knowledge of Microsoft Office with the ability to prove intermediate to advanced excel skills

Smithfield Foods

Operations Manager

Saint Charles, IL · On-site

$115K - $150K/yr

As an Operations Manager at Smithfield, you will be at the heart of our operations, driving ... Strong Knowledge of Industry Standards: Well-versed in OSHA standards, USDA guidelines, and HACCP ...

United Rentals

Operations Manager

Channahon, IL

$80K - $120K/yr

As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and ... Basic knowledge of the construction rental equipment industry or related * Strong motivational and ...

United Rentals, Inc.

Operations Manager

Channahon, IL · On-site

$80K - $120K/yr

As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and ... Basic knowledge of the construction rental equipment industry or related * Strong motivational and ...

Smithfield Foods

Operations Manager

Saint Charles, IL · On-site

As an Operations Manager at Smithfield, you will be at the heart of our operations, driving ... Strong Knowledge of Industry Standards: Well-versed in OSHA standards, USDA guidelines, and HACCP ...

Advatix, Inc.

Operations Manager

Romeoville, IL · On-site

Working knowledge of warehouse management systems (WMS) required * Demonstrable verbal and written ... operations * Demonstrated a history of effective cross-departmental partnership to achieve common ...

United Rentals - French

Operations Manager

Channahon, IL · On-site

$80K - $120K/yr

As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and ... Bachelor's degree preferred 3+ years of sales and operational experience Basic knowledge of the ...

Sedgwick

Operations Manager

Chicago, IL · On-site

$71K - $85K/yr

... Insurance Operations Manager Our teams connect! We collaborate onsite and have a hybrid work ... Skills & Knowledge * Excellent oral and written communication, including presentation skills * PC ...

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Showing results 21-40

All JobsKnowledge Operations JobsKnowledge Operations Manager JobsKnowledge Operations Manager Jobs in Bolingbrook, IL

Knowledge Operations Manager information

See Bolingbrook, IL salary details

$30.7K

$62.7K

$117.2K

How much do knowledge operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for knowledge operations manager in Bolingbrook, IL is $62,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $76,600.00 per year, depending on experience, location, and employer.

What is the difference between Knowledge Operations Manager vs Knowledge Analyst?

AspectKnowledge Operations ManagerKnowledge Analyst
Required CredentialsBachelor's degree, experience in knowledge management or operationsBachelor's degree, expertise in data analysis and content management
Work EnvironmentOversees teams, manages knowledge systems, collaborates across departmentsAnalyzes data, curates content, supports knowledge base improvements
Employer & Industry UsageUsed in corporate, government, and tech sectors for managing organizational knowledgeCommon in research, consulting, and tech industries for data and content analysis

The Knowledge Operations Manager focuses on overseeing knowledge systems, managing teams, and ensuring efficient knowledge flow within organizations. In contrast, the Knowledge Analyst primarily analyzes data and content to improve knowledge repositories. Both roles require strong communication skills and familiarity with knowledge management tools, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Knowledge Operations Manager, and why are they important?

To thrive as a Knowledge Operations Manager, you need expertise in knowledge management principles, information systems, and data organization, typically supported by a relevant bachelor’s degree or military training. Familiarity with content management systems, knowledge bases, SharePoint, and certifications like Knowledge Management Professional (KMP) are often required. Strong analytical thinking, organizational skills, and effective communication help facilitate the transfer and retention of critical information. These competencies are essential to ensure mission readiness, streamline operations, and maintain information accuracy across an organization.

How does a Knowledge Operations Manager typically collaborate with other departments to ensure effective knowledge sharing?

A Knowledge Operations Manager works closely with various departments such as IT, HR, and project management to identify knowledge gaps and establish information sharing protocols. They often facilitate workshops, develop internal documentation standards, and implement platforms for seamless collaboration. This cross-functional engagement ensures that critical information is accessible, up-to-date, and aligned with organizational goals. Regular meetings and feedback loops are common to continually refine knowledge management strategies and address emerging needs.

What is a Knowledge Operations Manager?

A Knowledge Operations Manager is responsible for overseeing the management, organization, and dissemination of information within an organization. They ensure that knowledge assets, such as documents, data, and resources, are efficiently stored, accessible, and secure. This role often involves implementing knowledge management systems, training staff on best practices, and supporting decision-making by ensuring accurate information flow. Knowledge Operations Managers play a vital role in enhancing productivity and maintaining compliance with information policies.
What are popular job titles related to Knowledge Operations Manager jobs in Bolingbrook, IL? For Knowledge Operations Manager jobs in Bolingbrook, IL, the most frequently searched job titles are:
What job categories do people searching Knowledge Operations Manager jobs in Bolingbrook, IL look for? The top searched job categories for Knowledge Operations Manager jobs in Bolingbrook, IL are:
What cities near Bolingbrook, IL are hiring for Knowledge Operations Manager jobs? Cities near Bolingbrook, IL with the most Knowledge Operations Manager job openings:
Knowledge Operations Manager jobs near you

Operations Manager

Software Guidance & Assistance

Warrenville, IL • On-site

Other

Posted yesterday

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Job description

Software Guidance & Assistance, Inc., (SGA), is searching for an Operations Manager for a remote opportunity with one of our premier clients.
Position Summary
The Operations Manager is responsible for overseeing the performance and delivery of Application Managed Services (AMS) providers and strategic vendor partners. This role serves as the primary liaison between business stakeholders, IT leadership, and external managed service providers to ensure high-quality service delivery, adherence to Service Level Agreements (SLAs), timely issue resolution, and continuous operational improvement. The ideal candidate has experience managing global delivery teams, driving governance, overseeing vendor performance, and leading operational reporting while partnering with project teams to support strategic initiatives.
Key Responsibilities
Application Managed Services (AMS) Leadership
  • Serve as the primary point of contact for Application Managed Services (AMS) vendors.
  • Manage the day-to-day operational relationship with managed service providers.
  • Ensure consistent delivery of application support services across multiple business applications.
  • Monitor application support performance and drive continuous service improvements.
  • Oversee transition activities between project implementation and AMS support.
Vendor Management
  • Build and maintain strong relationships with strategic technology vendors and managed service partners.
  • Hold vendors accountable for contractual commitments, deliverables, and service expectations.
  • Conduct regular vendor performance reviews and recommend improvement plans when necessary.
  • Track vendor KPIs, SLAs, and operational metrics.
  • Collaborate with Procurement and Legal teams regarding Statements of Work (SOWs), contract renewals, and vendor performance.
Incident, Queue & Escalation Management
  • Manage production support queues and ensure timely triage and assignment of incidents.
  • Monitor aging invoicing/tickets and "On Hold " work items to ensure appropriate follow-up and resolution.
  • Drive prioritization of incidents based on business impact.
  • Lead major incident communications and executive escalations.
  • Identify recurring issues and coordinate root cause analysis and permanent corrective actions.
SLA & Operational Performance
  • Monitor and enforce Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and key performance indicators.
  • Develop action plans to improve SLA compliance and operational efficiency.
  • Analyze trends related to incident volumes, response times, resolution times, and backlog management.
  • Ensure service delivery meets agreed-upon performance targets.
Governance & Reporting
  • Lead monthly operational governance meetings with vendors and business stakeholders.
  • Prepare executive-level dashboards and operational scorecards.
  • Present monthly service delivery metrics, SLA performance, backlog trends, aging reports, and continuous improvement initiatives.
  • Produce weekly and monthly operational reporting for IT leadership.
  • Track risks, issues, action items, and vendor commitments.
Offshore Team Management
  • Coordinate work across offshore, nearshore, and onshore support teams.
  • Facilitate communication between global delivery teams and business stakeholders.
  • Ensure work is appropriately distributed and executed across time zones.
  • Foster collaboration and knowledge sharing across geographically dispersed teams.
Project Management & Continuous Improvement
  • Partner with Project Managers to support application implementations, upgrades, and transition-to-support activities.
  • Coordinate operational readiness activities for new projects.
  • Manage project risks, dependencies, and cross-functional deliverables.
  • Drive process improvement initiatives using ITIL best practices.
  • Identify opportunities for automation, efficiency gains, and cost optimization.

Required Qualifications
  • Bachelor's degree in Information Technology, Business, Computer Science, or related field (or equivalent experience).
  • 7+ years of experience in IT Operations, Application Support, Vendor Management, or Service Delivery.
  • 5+ years managing Application Managed Services (AMS) providers.
  • Experience managing third-party managed service partnerships.
  • Strong experience with vendor governance and performance management.
  • Demonstrated experience managing support queues, ticket backlogs, and aging incidents.
  • Experience driving SLA compliance and operational excellence.
  • Experience preparing executive dashboards and operational reporting.
  • Strong project coordination or project management experience.
  • Experience leading meetings with senior business and IT stakeholders.
  • Experience working with offshore and global delivery teams.

Preferred Qualifications
  • Experience supporting ERP, CRM, or enterprise applications (SAP, Oracle, Microsoft Dynamics 365, Salesforce, JD Edwards, etc.)
  • Experience with ServiceNow or other ITSM platforms
  • Experience in manufacturing

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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