Knowledge Operations Manager Jobs in Barrie, ON (NOW HIRING)

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Job Description:

The Manager, Business Continuity and Operational Resilience contributes to Sun Life's enterprise-wide Operational Resilience mandate by providing second-line oversight, independent challenge, advisory support, and analytical insight across business groups.

The role is responsible for running, coordinating, and maintaining enterprise business continuity and operational resilience capabilities, ensuring consistent adoption, disciplined execution of lifecycle activities, and delivery of highquality risk insights to senior management.The role supports the consistent application and maturity of Sun Life's Business Continuity and Operational Resilience framework, enabling the organization to prevent, absorb, recover from, and adapt to operational disruptions that could impact clients, colleagues, or the enterprise.

The role has primary accountability for business continuity and operational resilience lifecycle oversight across critical operations, dependencies, and scenario testing. Business Continuity Management (BCM) is embedded as a supporting discipline, aligned to operational resilience outcomes and regulatory expectations, while avoiding duplication of businessled execution.

The role influences enterprisewide outcomes through expertise, judgement, challenge, governance engagements, and advisory input rather than positional authority or program execution.

• Act as a second line risk subject matter expert in Business Continuity, Operational Resilience and Crisis Management by providing oversight, coordination, and subjectmatter guidance on the application of Sun Life's Business Continuity and Operational Resilience frameworks, methodologies, and standards, ensuring consistent adoption and regulatory alignment across Business Groups

• Support the development and improvement of Business Continuity, Operational Resilience, and Crisis management frameworks, policies, operating procedures, guidelines, and templates adhering to regulatory expectations and industry best practices

• Run, coordinate, and maintain enterprise Business Continuity and Operational Resilience lifecycle capabilities, enabling disciplined execution, quality outcomes, and integration across business, technology, and thirdparty dimensions

• Conduct quality based assessment on the Business Continuity andOperational resilience lifecycle artefacts. Based on quality assessments develop and communicate recommendations for improvement to our first line Business partners

• Support and challenge the identification, assessment, and monitoring of critical operations, dependencies, and resilience tolerances (i.e. tolerance for disruption), escalating material gaps or inconsistencies through established governance forums

• Lead and advise on handson Business Continuity and resilience lifecycle activities, including Business Impact Analysis (BIA); Business continuity planning, critical operations risk assessment and dependency mapping; recovery time and resilience gap assessments; assessment of recovery strategies and continuity approaches; third party exit and contingency planning and alignment of continuity plans to critical operations

• Develop, coordinate, and challenge severe but plausible, endtoend operational resilience testing scenarios, including the design, execution monitoring, and evaluation of scenario testing and exercises spanning business, technology, thirdparty, and enterprise impacts

• Synthesize outputs from BIAs, dependency mapping, scenario testing, incidents, and issue remediation into enterpriselevel vulnerability themes, scorecards, and decisionuseful risk insights

• Produce and interpret Business Continuity and operational resilience information, dashboards, and analysis to support senior management, risk committees, and Boardlevel discussions

• Monitor and assess quality, consistency, and compliance with Business Continuity and Operational Resilience requirements, identifying systemic weaknesses and recommending integration, simplification, or remediation actions as appropriate

• Collaborate with Technology, Third Party Risk, Enterprise Continuity, Operational Risk, and other corporate partners to promote integrated, nonduplicative resilience outcomes

• Support governance and regulatory discussions by providing interpretive analysis and recommendations, rather than owning businessled execution or operational program delivery

• Manage and report Policy Non-Compliances related to Enterprise Business Continuity and Operational Resilience Policy requirements

• Work with Risk Officers, Business Continuity Contacts, and Relationship Managers in conducting reviews, training, reporting, and Operational Resilience and Business Continuity Due Diligence activities

Stakeholder Partnership & Influence

• Build effective working relationships with Business Group risk teams, Technology, Third Party Risk, Enterprise Continuity, and other corporate partners

• Provide advisory support and constructive challenge on business initiatives, change activities, or incidents with potential operational resilience implications

• Support preparation of materials for senior management, risk committees, and internal governance and regulatory discussions

• University degree or equivalent combination of education and experience

• Typically, 7+ years of experience in, Business continuity and operational resilience

• Experience with risk and governance platforms

• Experienced with making presentations to large groups

• Experience with Quality Assurance

• Strong Presentation, Communication (both written and oral), Negotiation and conflict management

• Strong Analytical and Reporting skills

• Strong Process Management skills

• Strong Technical competencies

• Strong interpersonal customer/client focus skills

• Professional certification (e.g., ORM, BCI, DRI or equivalent) is an asset

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We're committed to creating an inclusive and respectful environment. Our goal is to make sure all ouremployees have the chance to live up to their full potential

• We're honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

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The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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