Knowledge Operations Manager Jobs in Kansas (NOW HIRING)

Job Number: 10048
Job Number: 26000093
External Description: ABOUT THE ROLE
At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives - a mission we've honed since 1859.
We're excited to welcome a Branch Operations Manager to our team-an integral role that sits at the center of our branch's success. This position is ideal for someone who thrives in a fast-paced environment, enjoys bringing structure and organization to complex operations, and takes pride in delivering a seamless experience for both internal teams and external partners.
As a Branch Operations Manager, you'll play a key leadership role in ensuring our office runs efficiently and effectively, while supporting our sales team and enhancing overall operational excellence.
This role requires full-time, in-office presence Monday through Friday, aligning with core hours (8:00 AM-5:00 PM CST) to ensure consistent, real-time support and a high-quality customer experience.
WHAT YOU'LL BE DOING

• Lead day-to-day branch operations, ensuring a smooth, organized, and high-performing office environment

• Manage correspondence, communications, and document preparation, maintaining accuracy and professionalism across all materials

• Coordinate meetings and DSF training sessions, including scheduling, agendas, presentations, and follow-through actions

• Act as a central liaison between internal teams, external partners, and the Sales leadership team to ensure alignment and effective communication

• Identify and escalate operational issues, driving timely resolution and continuous improvement

• Partner closely with leadership to optimize operational processes and support overall business objectives

The base salary range for this position is $60,000 - $70,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.
For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.
Equitable Pay and Benefits: Equitable Total Rewards Program
WHAT YOU'LL BRING

• 5 years of business operations experience, with a proven ability to drive efficiency and support high-performing teams

• Ability to thrive in a fast-paced environment, effectively managing multiple priorities and responsibilities

• Demonstrated experience handling confidential and sensitive information with a high level of discretion and professionalism

• Strong proficiency in the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

• Excellent judgment and proactive decision-making skills, with the ability to anticipate needs and solve problems

• Proven ability to collaborate effectively across teams and stakeholders

• Strong verbal and written communication skills, with the ability to communicate clearly and professionally at all levels

• Willingness and ability to obtain FINRA Series 7 license within the first year

SKILLS
Continuous Learning: Understanding of the rationale behind the necessity to continually learn and grow and the ability to seek performance feedback and identify approaches to improve own performance and that of others.
Document Management: Knowledge of document management; ability to categorize, integrate, update, document and distribute business information in a secure, effective way.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Project Administration: Knowledge of project administration best practices and ability to use organizational strategies, practices and tools for administering projects.
Results Orientation: Knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion.
ABOUT EQUITABLE
At Equitable, we're a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.
We turn challenges into opportunities by thinking, working, and leading differently - where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.
We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.
We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose. Click Careers at Equitable to learn more.
Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.
NOTE: Equitable participates in the E-Verify program.
If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com .
Community / Marketing Title: Branch Operations Manager
Location_formattedLocationLong: Overland Park, Kansas US