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Knowledge Operations Management Jobs (NOW HIRING)

Ryder

operations management trainee

Glen Burnie, MD · On-site

Summary The Operations Management Trainee will support the shop management process and assist in ... Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced ...

Hersheys

Manager Shift Production

Robinson, IL

... Operations Management Job Overview This role manages manufacturing operations projects and processes that have a direct and measurable impact on division results. The role applies advanced knowledge ...

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Knowledge Operations Management information

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$31K

$63.5K

$118.5K

How much do knowledge operations management jobs pay per year?

As of Jun 30, 2026, the average yearly pay for knowledge operations management in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What are the 5 C's of knowledge management?

The 5 C's of knowledge management are Culture, Content, Collaboration, Communication, and Change. These principles help organizations effectively create, share, and utilize knowledge, which is essential for roles like Knowledge Operations Management. Understanding these elements supports the development of efficient knowledge systems and continuous improvement efforts.

What kind of jobs can I get with an operations management degree?

With a degree in operations management, you can pursue roles such as operations manager, supply chain manager, logistics coordinator, production supervisor, or quality assurance manager. These positions typically require skills in process optimization, data analysis, and familiarity with tools like ERP systems, often involving leadership and problem-solving responsibilities.

What is the difference between Knowledge Operations Management vs Knowledge Management Specialist?

AspectKnowledge Operations ManagementKnowledge Management Specialist
Primary FocusOverseeing the organization, storage, and dissemination of knowledge assets across departmentsDeveloping and implementing strategies to capture, share, and utilize knowledge within an organization
ResponsibilitiesManaging knowledge systems, workflows, and operational processesCreating knowledge repositories, training staff, and promoting best practices
CredentialsOften requires certifications in knowledge management or information systemsTypically holds degrees or certifications in knowledge management or related fields
Work EnvironmentOperational settings, often within IT, HR, or organizational development teamsStrategic roles within knowledge or information management teams

Knowledge Operations Management focuses on the operational aspects of managing organizational knowledge, ensuring systems and processes run smoothly. In contrast, Knowledge Management Specialists concentrate on developing strategies and content to enhance knowledge sharing. Both roles are vital for effective knowledge utilization but differ in scope and responsibilities.

What is knowledge operations management?

Knowledge operations management involves overseeing the processes and systems used to create, organize, store, and distribute organizational knowledge. It often includes managing information workflows, implementing knowledge management tools, and ensuring data accuracy to support decision-making and efficiency within an organization.

How does a Knowledge Operations Management professional typically collaborate with other departments within an organization?

Knowledge Operations Management professionals play a central role in facilitating communication and information flow across departments. They often work closely with IT, HR, and operational teams to develop and maintain knowledge databases, ensure that documentation is accurate and accessible, and train staff on best practices for knowledge sharing. Effective collaboration is essential, as these professionals must balance the needs of various teams while maintaining data integrity and confidentiality. Regular meetings, cross-functional projects, and feedback loops are common methods used to align knowledge management strategies with organizational goals.

What are the key skills and qualifications needed to thrive as a Knowledge Operations Manager, and why are they important?

To thrive as a Knowledge Operations Manager, you need strong organizational skills, a firm grasp of information management principles, and often a background in business administration or information systems. Familiarity with knowledge management platforms, collaborative tools (like SharePoint or Confluence), and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Exceptional communication, analytical thinking, and change management abilities help individuals excel in facilitating knowledge sharing and process improvements. These skills are essential for ensuring that valuable organizational knowledge is efficiently captured, organized, and leveraged to support business goals.

What is a career in knowledge management?

A career in knowledge management involves developing and maintaining systems to capture, organize, and share an organization's information and expertise. Professionals in this field often work with tools like content management systems and focus on improving information flow, collaboration, and decision-making within organizations. Skills in data analysis, communication, and familiarity with knowledge management software are typically important for success.
More about Knowledge Operations Management jobs
What job categories do people searching Knowledge Operations Management jobs look for? The top searched job categories for Knowledge Operations Management jobs are:
Knowledge Operations Management jobs near you
Infographic showing various Knowledge Operations Management job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.
Knowledge Management Advisor

Knowledge Management Advisor

Gainwell Technologies LLC

Houston, TX • On-site

$80K - $115K/yr

Other

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Gainwell Technologies rating

7.7

Company rating: 7.7 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

115th of 202 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Serve as a strategic advisor and lead practitioner for Knowledge Management (KM) across CX operations to ensure accurate, accessible, and performance driving knowledge is available when and where it is needed. Own and drive the end-to-end knowledge lifecycle-including content strategy, governance, standards, platform optimization, and adoption-without direct people management responsibility.
In this role, you will lead through influence, partnering with knowledge contributors, platform specialists, and operational stakeholders to ensure knowledge articles are accurate, current, easy to find, and aligned to frontline workflows. You will define enterprise KM standards, establish clear roles and accountability for content ownership, and ensure consistent application across accounts through governance models, advisory support, and oversight.
You will partner closely with CX leaders, Product Experience Owners (PXOs), Training, Adoption & Change, and Technology teams to ensure knowledge supports onboarding, daily operations, performance management, and continuous improvement. This role is accountable for ensuring knowledge is not just documented, but actively used, trusted, and embedded in operations.
Your role in our mission
  • Define and execute a knowledge management strategy aligned to operational and performance outcomes.
  • Strong understanding of knowledge lifecycle management, including creation, review, approval, publishing and retirement.
  • Establish governance models, standards, and accountability for knowledge ownership.
  • Balance enterprise standardization with account-specific operational needs.
  • Define and track knowledge management success metrics (e.g., search effectiveness, usage, content health).
  • Focus onprocess improvement to reducing time-to-competency, error rates and operational risk.
  • Lead and drive informed decisions in environments with ambiguity or evolving assumptions, ensuring clarity, governance, and risk mitigation are maintained.
  • Lead, coach, and develop knowledge content and platform teams through partnership.
  • Partner with CX leaders, PXOs, Training, Adoption & Change, and Technology teams.
  • Strong communication and presentation skills to influence leaders and decisions as well as drive alignment across stakeholders.
  • Drive alignment and accountability across matrixed organizations.
  • Operate in an agile, cross-functional environment.

What we're looking for
  • Bachelor's degree in business, communications, knowledge management, or a related field preferred.
  • Knowledge Management certification preferred.
  • 7+ years of experience in knowledge management, learning, operations, or content governance.
  • Demonstrated experience leading KM programs, teams, or enterprise content initiatives.
  • Experience with enterprise knowledge management systems (e.g., Bloomfire, KMS Lighthouse, or similar platforms).
  • Strong experience working in operational or contact center environments preferred.

What you should expect in this role
  • Fully remote position.
  • Opportunity to travel through your work up to 25% of the time.

The deadline to submit applications for this posting is June 29, 2026.
The pay range for this position is $80,600.00 - $115,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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