Knowledge Mgr Jobs (NOW HIRING)

Wilson Elser is seeking a Legal AI Specialist to support the firm's artificial intelligence (AI) goals by actively managing the creation, organization, and deployment of firmwide AI-based knowledge assets (including prompts and workflows) that enable our attorneys and other legal professionals to work more efficiently and effectively. Reporting to the Senior Manager, Knowledge Management Innovation, this position will serve as a firmwide subject matter expert on AI, actively monitoring and regularly reporting on relevant developments in the technological and competitive marketplace. This collaborative contributor will have a heavy emphasis on user enablement, adoption, and ongoing engagement, championing a culture of Knowledge Management and innovation in alignment with the department's mission and vision.

Responsibilities

Strategic AI Initiatives: Conduct ongoing research to identify and prioritize user and business needs and pain points that could be addressed through AI-centric solutions. Consult with attorneys, Practice Teams, Client Services Teams, and other groups to identify areas where AI can improve quality, consistency, and efficiency. Identify opportunities to embed AI into existing daily workflows. Monitor and analyze the competitive landscape to provide proactive intelligence on AI-related developments at other law firms. Help manage vendor relationships with external AI solution providers.

AI Integration: Further the firm's AI and automation goals by actively working with and integrating tools such as Harvey AI, Lexis Protégé, and other emerging technologies into workflows. Serve as a go-to resource for prompt engineering—designing, testing, and refining prompts for Generative AI tools to achieve optimal and accurate outputs. Monitor and report on developments in AI technology, with emphasis on practical applications in the legal industry. Contribute to the development and implementation of AI best practices. Conduct ongoing research on the impact of AI solutions at the individual, team, and firm level, with an emphasis on quality, consistency, and efficiency.

User Enablement & Change Management: Work with attorneys, Practice Teams, Client Services Teams, and other groups to identify use cases and create prompts and/or workflows, as appropriate. Curate and maintain a library of crowdsourced prompts and workflows. Develop and maintain user-friendly resources such as prompt libraries, quick-start guides, feature sheets, FAQs, and micro-learning video tutorials. Plan and conduct interactive product awareness and user enablement events, including lunch-and-learn sessions, town hall-style product introductions, and hackathons. Partner with Knowledge Management colleagues and other stakeholders to align change and enablement activities with broader product lifecycle management. Draft and distribute communications about new features, updates, and adoption tips.

User Adoption & Feedback: Champion adoption of approved AI and practice tools by engaging directly with lawyers and staff. Track usage and adoption data; prepare and maintain reporting materials to highlight successes and identify areas for improvement. Collect and synthesize user feedback, escalating issues and improvement opportunities to the Knowledge Management leadership team.

KM&I Promotion: Through presentations, training sessions/webinars, and other means, actively promote a culture of Knowledge Management and innovation, awareness and adoption of KM solutions, and KM best practices throughout the firm, in alignment with the department's Mission and Vision.

Trusted Partner: Serve as a trusted knowledge partner to firm attorneys, employees, and clients, providing guidance and support on AI-related initiatives and best practices.

Collaboration: Collaborate with cross-functional department leaders and KM colleagues to develop and deliver user-centric solutions that improve attorney, legal support, and business services experiences.

Trend Awareness: Remain current with knowledge trends, legal technology trends, law firm business trends, and legal developments, and share this information appropriately within the firm.

Qualifications

To perform the job successfully, an individual should demonstrate a high level of competency and knowledge of best practices in each of these areas:

• Strong intellectual curiosity with the ability to derive connections between diverse data sets, identify practical applications for emerging technologies, and discover hidden pain points in business processes.
• Strong interest in AI and legal technology tools with a track record of continuous learning and hands-on exploration of emerging tools.
• Fluency in generative AI platforms, including Harvey AI and Lexis Protégé, with the ability to quickly learn and adapt to new platforms.
• Excellent research and analysis skills with a strong aptitude for distilling complex concepts into easy-to-understand, actionable insights.
• Demonstrated ability to lead change and adoption initiatives in a professional services or law firm environment.
• Proven experience delivering impactful training (live and virtual) and developing high-quality enablement resources.
• Strong stakeholder management skills, with the ability to build trusted relationships with lawyers, staff, vendors, and leadership.
• Aptitude for building relationships and fostering a collaborative approach to working with internal clients across Practice Teams, Client Services Teams, and departments.
• Ability to empathize and engage with attorneys to look at processes and service delivery through a business lens.
• Strong project management and critical thinking skills with a focus on delivering high-value, user-centric solutions.
• Exceptional communication, collaboration, and interpersonal skills, with the ability to influence senior stakeholders.
• Experience with prompt engineering and devising Generative AI use cases, including with Harvey AI and Lexis Protégé.
• Excellent computer skills, including Microsoft 365 and SharePoint.
• Advanced knowledge of relevant technology systems and applications used in law firms and/or legal departments, such as: LexisNexis, Westlaw, SharePoint Online, Microsoft 365, iManage Cloud

The ideal candidate will have at least 3 years of combined experience in legal practice, legal technology, legal operations, professional training, and/or practice support related to AI. Prior experience with artificial intelligence applications and/or technology in a business setting is required. Candidates with experience in a law firm or professional services environment are strongly preferred.

J.D. from an accredited law school is required. Candidates with minimum 3 years of experience as a practicing attorney, particularly with a litigation or other high-volume law practice background, are strongly preferred.