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Knowledge Manager Jobs in Akron, OH (NOW HIRING)

Hirekeyz Inc

PMO / Technical Manager

Cleveland, OH · On-site

Knowledge Management * Create project Plan, get signoff, track and monitor the progress, highlight any Risk and work on mitigation strategy * Develop standard project selection criteria to prioritize ...

BDO USA

D365 Client Relationship Manager

Akron, OH · On-site

Supports knowledge capture and reuse by contributing to runbooks, known error documentation, and ... Manages renewals, contract administration, and change requests; negotiate scope and commercial ...

BDO

D365 Client Relationship Manager

Akron, OH · On-site

Supports knowledge capture and reuse by contributing to runbooks, known error documentation, and ... Manages renewals, contract administration, and change requests; negotiate scope and commercial ...

Meaden & Moore

Project Manager

Cleveland, OH · On-site

Maintain thorough project documentation and lessons-learned repositories to support organizational knowledge management. * Contribute to the development of IT roadmap planning and annual project ...

ABB

Project Manager

Cleveland, OH · On-site

Possess an enhanced knowledge of portfolio & strategy, project finance & cost, HSE management, knowledge management & task management, to name a few. * You are passionate and are innovative around ...

ABB

Project Manager

Cleveland, OH · Hybrid

Possess an enhanced knowledge of portfolio & strategy, project finance & cost, HSE management, knowledge management & task management, to name a few. * You are passionate and are innovative around ...

Deloitte

Kinaxis Manager

Cleveland, OH

The role requires deep analytical, technical, and complex problem-solving skills with knowledge of ... Kinaxis Solution Architect Manager We are a team of strategic advisors, architects, and ...

Abb Holdings Inc

Project Manager

Cleveland, OH · On-site

Possess an enhanced knowledge of portfolio & strategy, project finance & cost, HSE management, knowledge management & task management, to name a few. * You are passionate and are innovative around ...

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All JobsKnowledge JobsKnowledge Manager JobsKnowledge Manager Jobs in Akron, OH

Knowledge Manager information

See Akron, OH salary details

$41.6K

$82.4K

$117.7K

How much do knowledge manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for knowledge manager in Akron, OH is $82,389.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn a median annual salary of around $80,000 to $110,000, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or content management may earn higher salaries, often exceeding $120,000 annually.

What is the career path of a knowledge manager?

A knowledge manager typically starts in roles such as information specialist or librarian, then advances to senior knowledge management positions, team lead, or director. Career progression often involves developing expertise in information systems, data management, and collaboration tools, with certifications like CKM (Certified Knowledge Manager) supporting advancement.

What skills do you need to be a knowledge manager?

Knowledge managers need strong communication, organizational, and analytical skills to effectively organize and share information. They should be proficient with knowledge management tools and technologies, such as content management systems and collaboration platforms, and often require a background in information science, library science, or related fields.
More about Knowledge Manager jobs

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For Knowledge Manager jobs in Akron, OH, the most frequently searched job titles are:

What job categories do people searching Knowledge Manager jobs in Akron, OH look for?

The top searched job categories for Knowledge Manager jobs in Akron, OH are:

What cities near Akron, OH are hiring for Knowledge Manager jobs?

Cities near Akron, OH with the most Knowledge Manager job openings:

Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Akron, OH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,389 per year, or $39.6 per hour.

Director, Utilization Management & Operational Integrity

Cleveland, OH • On-site

Medical Mutual of Ohio

8.6

Company rating: 8.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

93rd of 313 rated insurance

People enjoy working here

Good employer

Paid breaks

Learn more about Medical Mutual of Ohioexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Medical Mutual employees must submit their applications through MySource.
Note: This is a hybrid role based in Brooklyn, OH, requiring four days per week on-site.
Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.
Job Summary:
Directs operations related to Commercial and Medicare acute and post-acute care services to advance evidence-based policies, protocols, and practices to ensure efficient use of health care services and adherence to corporate and regulatory standards. Directs education, training, and auditing of all clinical services and operational staff.
Responsibilities:
  • Analyzes trends and identifies/implements departmental initiatives based upon data provided through the reporting of production, quality, financial and audit data.
  • Optimizes processes and workflows to achieve successful quality outcomes and benefit maximization.
  • Leads the oversight and management of key performance indicators and monitors and tracks to independently identify over/under utilization patterns and/or deviation from expected results.
  • Develops and implements utilization targets and drives accountability to benchmark metrics for staff productivity and membership management
  • Oversees the onboarding, education, training, and ongoing monitoring of all Clinical Services & Operations staff, ensuring appropriate decision-making, application of criteria, documentation, and adherence to all regulatory requirements across all lines of business.
  • Oversees the recruiting, performance, development and mentoring of staff.
  • Ensures that team members are clinically competent and adequately trained to apply medical necessity criteria.
  • Provides leadership and support to managers and supervisors.
  • Ensures monitoring and tracking tools are in place to adequately link and assess production and quality driven work products and outcomes to individual performers.
  • Leads talent management activities to develop and cultivate future leaders.
  • Oversees the implementation of processes and systems to improve the efficiency and effectiveness of utilization management for inpatient services.
  • Develops effective relationships with key health systems to improve communication, efficiency and effectiveness of utilization review process including leading clinical meetings to facilitate relationship building and identifying opportunities to advance access to EMRs/Portals.
  • Serves as the subject matter expert liaison for acute and post-acute service and/or leader on cross-functional teams.
  • Initiates cross functional/departmental discussions and initiatives to remove barriers and improve communications and workflows.
  • Develops formal policies, procedures and workflows that effectively guide quality of work.
  • Performs other duties as assigned.

Qualifications:
Education and Experience:
  • Bachelor of Science in Nursing required. Master's degree preferred.
  • 8 years progressive experience in managed care utilization management, 5 years of which are in a leadership or project management capacity.
  • Experience with process improvement techniques preferred.

Professional Certification(s):
  • Registered Nurse with current unrestricted license in state of residency required.
  • Ability to obtain Ohio RN or Multi-state RN Compact License within 60 days of date of hire.
  • Ability to obtain additional RN licensure for multi-state member management within 90 days of hire.

Technical Skills and Knowledge:
  • Comprehensive knowledge of NCQA accreditation standards and CMS regulations, HIPAA compliance and the ability to apply advanced concepts to Company operations.
  • Strong computer skills (Microsoft Office, including Outlook, Excel, PowerPoint, Word).
  • Demonstrated success with improving achieving productivity for authorization requests.
  • Strong demonstrated communication and presentation skills.
  • Strong knowledge of clinical claim management including ICD 10, CPT and HCPCS codes.
  • Strong knowledge of health insurance benefits and network plan designs.
  • Abiltiy to apply knowledge of health plans and industry trends to achieve positive outcomes.
  • Thorough understanding of clinical knowledge, members' specific health plan benefits, and efficient care delivery processes.
  • Knowledge of care delivery systems and continuum of acute through post-acute care.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:
A Great Place to Work:
  • We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
  • Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
  • On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
  • Discounts at many places in and around town, just for being a Medical Mutual team member.
  • The opportunity to earn cash rewards for shopping with our customers.
  • Business casual attire, including jeans.

Excellent Benefits and Compensation:
  • Employee bonus program.
  • 401(k) with company match up to 4% and an additional company contribution.
  • Health Savings Account with a company matching contribution.
  • Excellent medical, dental, vision, life and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
  • Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
  • Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
  • After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:
  • Career development programs and classes.
  • Mentoring and coaching to help you advance in your career.
  • Tuition reimbursement up to $5,250 per year, the IRS maximum.
  • Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:
Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.
There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.
We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.
#LI-SC1 #LI-HYBRID
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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