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Knowledge Management Jobs in Austin, TX (NOW HIRING)

Curative HR LLC

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint ...

MongoDB

Manager, Technical Services

Austin, TX · Hybrid

$115K - $115K/yr

Experience with knowledge management, case deflection, and support enablement programs * Experience building processes for globally distributed or follow-the-sun support organizations * Experience ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$95K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint ...

Wsgr

Practice Support Lawyer, M&A

Austin, TX · On-site +1

Responsibilities Knowledge Management & Resources * Draft, maintain, and promote standard form agreements and key documents for the M&A practice * Curate and continuously improve a library of high ...

Digital Realty

Contract Manager, Contract Management

Austin, TX · On-site

$88K - $118K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role also plays a key role in process optimization, contract governance, knowledge management, reporting, and Contract Lifecycle Management (CLM) system enhancements. What You'll Do * Lead the ...

Aquent

Technical Writer (AI Enablement)

Austin, TX · On-site +1

$40.52 - $50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Proven hands-on experience creating and maintaining content in knowledge management platforms like SharePoint and Confluence. * Demonstrated ability to produce clear procedures, process maps, and ...

Digital Realty

Contract Manager, Contract Management

Austin, TX · On-site

$88K - $118K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role also plays a key role in process optimization, contract governance, knowledge management, reporting, and Contract Lifecycle Management (CLM) system enhancements. What You'll Do * Lead the ...

Sensi.AI

Head of Customer Support Operations

Austin, TX · On-site

$180 - $240/hr

Improve scalable processes for SLAs, prioritization, ticket categorization, QA, knowledge management, customer communications, and cross-functional handoffs.* Own the support operating cadence ...

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Showing results 21-40

All JobsKnowledge Management JobsKnowledge Management Jobs in Austin, TX

Knowledge Management information

See Austin, TX salary details

$28.7K

$48K

$68.9K

How much do knowledge management jobs pay per year?

As of Aug 19, 2026, the average yearly pay for knowledge management in Austin, TX is $47,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $48,100.00 per year, depending on experience, location, and employer.

What is knowledge management?

A Knowledge Management (KM) job involves organizing, sharing, and optimizing an organization's knowledge and information assets. Professionals in this role develop strategies, systems, and processes to facilitate knowledge capture, storage, and retrieval for improved decision-making and efficiency. They often work with tools like document management systems, intranets, and collaboration platforms to ensure knowledge is accessible and usable. This role is crucial for fostering innovation, reducing redundancy, and enhancing overall organizational learning.

What are the typical daily responsibilities of a knowledge management professional?

A Knowledge Management professional is responsible for gathering, organizing, and maintaining company knowledge assets to ensure information is accessible and useful across teams. On a typical day, you might update internal documentation, lead knowledge-sharing sessions, analyze content usage to identify gaps, and collaborate with subject matter experts to capture tacit knowledge. You’ll also work closely with IT, HR, and other departments to optimize knowledge management systems and best practices. This role offers a dynamic mix of technical, analytical, and interpersonal tasks, which makes it integral to fostering a culture of continuous learning within the organization.

What are the key skills and qualifications needed to thrive in the knowledge management position, and why are they important?

To thrive in Knowledge Management, you need expertise in information organization, data analysis, and knowledge-sharing practices, often supported by a degree in information science or a related field. Familiarity with knowledge management systems (KMS), content management tools, and certifications such as Certified Knowledge Manager (CKM) are highly valued. Strong communication, collaboration, and problem-solving skills set standout professionals apart in this role. These abilities are crucial for effectively capturing, organizing, and disseminating organizational knowledge to drive innovation and efficiency.

How to become a knowledge management professional?

To become a knowledge management professional, individuals typically need a bachelor's degree in information science, business, or a related field, along with experience in data management, information systems, or organizational processes. Developing skills in knowledge sharing tools, content management systems, and communication is essential, and certifications such as Certified Knowledge Manager (CKM) can enhance credibility. Gaining practical experience through internships or project work in organizational knowledge environments is also valuable.

What are knowledge management jobs?

Knowledge management jobs involve organizing, storing, and sharing an organization's information and expertise to improve efficiency and decision-making. These roles often require skills in information systems, data analysis, and communication, and may involve managing knowledge bases, implementing content management systems, or developing strategies for knowledge sharing.

What do knowledge management professionals do?

Knowledge management professionals organize, analyze, and maintain an organization's information and knowledge assets to improve efficiency and decision-making. They develop systems, implement tools like databases or content management software, and often require skills in information technology, communication, and data analysis. Their work supports knowledge sharing and organizational learning across teams.

What skills do you need for knowledge management?

Knowledge management professionals need strong communication, organizational, and analytical skills to effectively capture, organize, and share information. Proficiency with knowledge management tools, databases, and content management systems is also important, along with a good understanding of business processes and change management principles.

What are the most commonly searched types of Knowledge Management jobs in Austin, TX?

The most popular types of Knowledge Management jobs in Austin, TX are:

What job categories do people searching Knowledge Management jobs in Austin, TX look for?

The top searched job categories for Knowledge Management jobs in Austin, TX are:

What cities near Austin, TX are hiring for Knowledge Management jobs?

Cities near Austin, TX with the most Knowledge Management job openings:

Knowledge Management jobs near you
Infographic showing various Knowledge Management job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $47,971 per year, or $23.1 per hour.

Litigation Practice Innovation Lead

Jackson Walker LLP

Austin, TX • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.
Litigation Practice Innovation Lead
Department: JW Innovation Foundry
Reports To: Chief Innovation Officer
Location: This role can sit out of the following Jackson Walker office locations: Austin, Dallas, or Houston.
FLSA: Exempt
POSITION SUMMARY:
The Litigation Practice Innovation Lead drives workflow innovation across litigation practices from motions through trial preparation. This role partners with practice leaders and cross-functional teams to identify high-volume work, design and measure pilot initiatives, and transition successful workflows into firmwide production. The position focuses on developing repeatable toolkits, optimizing drafting and review processes, and improving quality and efficiency using technology enabled solutions.
KEY RESPONSIBILITIES:
Practice Innovation & Workflow Design
  • Lead the development and execution of workflow innovations for litigation, appellate, and trial support activities.
  • Identify high-volume litigation tasks suitable for automation, standardization, or retrieval-assisted drafting.
  • Build motion packs, judge and opponent profiles, local-rule checklists, jury instruction starters, and deposition kits.
  • Design and run pilot projects to improve drafting speed, accuracy, and consistency for motions and other filings.

Pilot Development & Measurement
  • Define clear success metrics, including time-to-draft, revision rounds, and accuracy rates.
  • Measure results and publish findings to firm leadership, practice sponsors, and the Executive Committee.
  • Document workflows, prompts, and risk standards in coordination with KM, IT, and Security.
  • Manage pilot evaluations, change logs, and rollout strategies for high-performing initiatives.

Training, Adoption & Change Management
  • Develop and deliver training programs, quick-start guides, and office hours for attorneys and professional staff.
  • Lead change management initiatives tied to new workflow rollouts, including communication plans, champion networks, and adoption strategies.
  • Ensure prompt updates to model documentation, QA notes, and release summaries following enhancements or revisions.

Stakeholder Collaboration & Reporting
  • Partner with KM, Research, LPM, Pricing, IT, and Security to ensure integration with firm systems and compliance protocols.
  • Collaborate with practice leadership to align innovation initiatives with client service and matter management goals.
  • Present findings and progress reports to the Chief Innovation Officer, COO, and other leadership stakeholders.

QUALIFICATIONS:
  • Doctor (J.D.) from an accredited law school required.
  • Active license and good standing with a U.S. state bar.
  • 8+ years of experience practicing litigation or leading litigation knowledge management or innovation initiatives.
  • Demonstrated experience leading technology-driven workflow improvements, pilot design, and data analysis preferred.
  • Licensed litigation attorney or litigation knowledge management leader with strong motion practice and writing credentials.
  • Proven experience leading technology-driven process improvement in litigation workflows.
  • Familiarity with retrieval-assisted drafting, citation validation, judge preference research, and local-rule compliance.
  • Ability to define and measure key performance indicators tied to workflow efficiency, accuracy, and quality.
  • Strong communication and presentation skills with the ability to engage partner, associate, and business professional audiences.
  • Experience training attorneys on technology adoption preferred.
  • Published work or conference presentations on legal AI, drafting quality, or litigation innovation a plus.

WORK CONDITIONS:
Hybrid position within Jackson Walker offices with limited travel for trainings and client showcases. The role collaborates daily with the Chief Innovation Officer, Knowledge Management, Research, Legal Project Management, Pricing, IT, Security, and practice leadership.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.
If you require a reasonable accommodation to complete the application or interview process, please contact us at BusinessProfessionalRecruiting@jw.com

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