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Knowledge Management information

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$31.7K

$52.9K

$76K

How much do knowledge management jobs pay per year?

As of Sep 7, 2026, the average yearly pay for knowledge management in New York is $52,947.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $53,100.00 per year, depending on experience, location, and employer.

What is knowledge management?

A Knowledge Management (KM) job involves organizing, sharing, and optimizing an organization's knowledge and information assets. Professionals in this role develop strategies, systems, and processes to facilitate knowledge capture, storage, and retrieval for improved decision-making and efficiency. They often work with tools like document management systems, intranets, and collaboration platforms to ensure knowledge is accessible and usable. This role is crucial for fostering innovation, reducing redundancy, and enhancing overall organizational learning.

What are the typical daily responsibilities of a knowledge management professional?

A Knowledge Management professional is responsible for gathering, organizing, and maintaining company knowledge assets to ensure information is accessible and useful across teams. On a typical day, you might update internal documentation, lead knowledge-sharing sessions, analyze content usage to identify gaps, and collaborate with subject matter experts to capture tacit knowledge. You’ll also work closely with IT, HR, and other departments to optimize knowledge management systems and best practices. This role offers a dynamic mix of technical, analytical, and interpersonal tasks, which makes it integral to fostering a culture of continuous learning within the organization.

What are the key skills and qualifications needed to thrive in the knowledge management position, and why are they important?

To thrive in Knowledge Management, you need expertise in information organization, data analysis, and knowledge-sharing practices, often supported by a degree in information science or a related field. Familiarity with knowledge management systems (KMS), content management tools, and certifications such as Certified Knowledge Manager (CKM) are highly valued. Strong communication, collaboration, and problem-solving skills set standout professionals apart in this role. These abilities are crucial for effectively capturing, organizing, and disseminating organizational knowledge to drive innovation and efficiency.

How to become a knowledge management professional?

To become a knowledge management professional, individuals typically need a bachelor's degree in information science, business, or a related field, along with experience in data management, information systems, or organizational processes. Developing skills in knowledge sharing tools, content management systems, and communication is essential, and certifications such as Certified Knowledge Manager (CKM) can enhance credibility. Gaining practical experience through internships or project work in organizational knowledge environments is also valuable.

What are knowledge management jobs?

Knowledge management jobs involve organizing, storing, and sharing an organization's information and expertise to improve efficiency and decision-making. These roles often require skills in information systems, data analysis, and communication, and may involve managing knowledge bases, implementing content management systems, or developing strategies for knowledge sharing.

What do knowledge management professionals do?

Knowledge management professionals organize, analyze, and maintain an organization's information and knowledge assets to improve efficiency and decision-making. They develop systems, implement tools like databases or content management software, and often require skills in information technology, communication, and data analysis. Their work supports knowledge sharing and organizational learning across teams.

What skills do you need for knowledge management?

Knowledge management professionals need strong communication, organizational, and analytical skills to effectively capture, organize, and share information. Proficiency with knowledge management tools, databases, and content management systems is also important, along with a good understanding of business processes and change management principles.

What are the most commonly searched types of Knowledge Management jobs in New York?

The most popular types of Knowledge Management jobs in New York are:

What are popular job titles related to Knowledge Management jobs in New York?

For Knowledge Management jobs in New York, the most frequently searched job titles are:

What job categories do people searching Knowledge Management jobs in New York look for?

The top searched job categories for Knowledge Management jobs in New York are:

What cities in New York are hiring for Knowledge Management jobs?

Cities in New York with the most Knowledge Management job openings:

Knowledge Management jobs near you
Infographic showing various Knowledge Management job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $52,947 per year, or $25.5 per hour.

Director Knowledge Management & Innovation

Pillsbury Winthrop Shaw Pittman LLP

New York, NY • On-site

Full-time

Re-posted 15 days ago

Key responsibilities

  • Lead the development and execution of the firm's Knowledge Management & Innovation strategy, including operational frameworks and delivery roadmaps.

  • Manage and mentor a multidisciplinary team of Knowledge Lawyers, Innovation Managers, and Knowledge Engineers across multiple locations.

  • Drive initiatives to enhance legal workflows, promote knowledge sharing, and support AI-enabled legal service delivery through stakeholder engagement and process improvements.

Job description

New York, New York
Job Description
The Director, Knowledge Management & Innovation will lead the Firm's Knowledge Management & Innovation function, serving as a strategic partner to business units and firm leadership in advancing knowledge sharing, operational excellence, and AI-enabled legal service delivery. This role is responsible for developing and executing the firm's KM and innovation strategy, managing a multidisciplinary team of Knowledge Lawyers, Innovation Managers, and Knowledge Engineers, and driving initiatives that enhance legal workflows, matter intelligence, precedent management, and practice operations. This role also serves as a key driver of cultural and operational transformation, promoting collaboration, continuous improvement, and adoption of modern legal technologies and processes across the firm. Success in this position requires the ability to build credibility with attorneys and firm leadership, influence change effectively, and foster an environment where innovative and efficient ways of working are integrated into day-to-day legal practice.
KEY RESPONSIBILITIES
Strategy & Leadership
  • Lead the development and execution of the firmwide Knowledge Management & Innovation strategy, including long-term vision, operational framework, investment planning, and prioritized delivery roadmaps.
  • Collaborate with firm leadership, practice group leaders, and business services stakeholders to align KM & Innovation initiatives with the firm's strategic objectives, operational priorities, and client service goals.
  • Serve as a strategic advisor and representative for the KM & Innovation function, providing data-driven recommendations and guidance regarding technology, process improvement, staffing, and operational initiatives.
  • Establish and monitor key performance metrics related to adoption, efficiency, quality, knowledge utilization, and operational effectiveness, and provide regular reporting and insights to firm leadership and practice groups.

Team Development
  • Lead, develop, and mentor a multidisciplinary team of Knowledge Lawyers, Innovation Managers, and Knowledge Engineers across multiple offices and geographic locations.
  • Recruit and retain high-performing talent by establishing clear performance expectations, providing ongoing coaching and feedback, and supporting professional growth and career development initiatives.
  • Manage team resource allocation and workload distribution across practice groups and strategic initiatives based on business needs, capacity, and firm priorities.
  • Foster a collaborative, innovative, and business-focused team culture centered on continuous improvement, strong client service, and operational excellence.

Engagement Across the Firm
  • Serve as a strategic voice to business unit leadership by participating in leadership discussions, understanding business priorities, and aligning KM and innovation initiatives with practice and client needs.
  • Lead and support the adoption of knowledge-sharing, process improvement, and AI-enabled practices across the firm through effective stakeholder engagement, communication, and change management strategies.
  • Build credibility and foster collaboration with attorneys and firm leadership by addressing operational challenges, gathering feedback, and demonstrating the value and impact of KM and innovation initiatives.
  • Develop and facilitate cross-functional knowledge-sharing programs, training sessions, pilot showcases, and collaborative forums that promote innovation, best practices, and continuous learning.
  • Promote and represent the firm's KM and innovation capabilities internally and externally through client engagement, industry participation, recruiting efforts, and professional networking opportunities.

KM, Innovation, & AI Delivery
  • Establish and maintain quality standards for the firm's knowledge management assets, including precedent libraries, model documents, playbooks, expertise resources, matter insights, and practice-specific know-how.
  • Lead process improvement and AI-readiness initiatives across the firm by identifying strategic opportunities, overseeing pilot programs, and scaling successful solutions into broader operational capabilities.
  • Collaborate with IT, Legal Operations, Practice Management, and other stakeholders to evaluate, implement, and govern knowledge management and AI-enabled technology platforms and solutions.
  • Oversee the capture, organization, and utilization of matter and practice data to support meaningful reporting, dashboards, and operational insights for practice and firm leadership.
  • Monitor emerging trends, technologies, and best practices within the legal, AI, and professional services markets to support innovation, competitive positioning, and continuous improvement initiatives.

REQUIRED EDUCATION, KNOWLEDGE & EXPERIENCE
  • J.D. from an ABA-accredited law school and significant experience practicing law within a major law firm, corporate legal department, or government legal environment.
  • Substantial experience within knowledge management, practice innovation, professional support lawyer (PSL), or comparable legal operations function, preferably within a sophisticated law firm or legal organization.
  • Demonstrated leadership experience managing and developing high-performing teams, including talent acquisition, coaching, performance management, and organizational development.
  • Proven ability to influence and collaborate effectively with partners, attorneys, and senior business stakeholders in a highly matrixed professional environment.
  • Deep understanding of the legal technology and AI landscape, including generative AI platforms, document automation, contract lifecycle management, knowledge management systems, and matter intelligence solutions.
  • Demonstrated success leading organizational change initiatives, including pilot programs, technology adoption efforts, process improvement initiatives, and operational transformation projects within a partnership environment.
  • Excellent written and verbal communication skills, with the ability to communicate effectively across executive leadership, attorneys, and business professionals.
  • Strong strategic, operational, and problem-solving capabilities, with a demonstrated ability to drive innovation, operational excellence, and measurable business outcomes.

PREFERRED SKILLS & QUALIFICATIONS
  • Legal practice experience aligned with one or more of the firm's core practice or industry sectors, including technology, life sciences, energy, financial services, real estate, construction, intellectual property, regulatory, or complex litigation.
  • Prior leadership experience overseeing knowledge management, innovation, practice support, or legal operations function within an AmLaw 100 or similarly sophisticated legal environment.
  • Experience supporting teams and initiatives across multiple offices, jurisdictions, and geographic regions.
  • Active involvement in the legal knowledge management, legal technology, or innovation community through professional organizations, industry participation, speaking engagements, or peer networks.
  • Familiarity with law firm economics and operational metrics, including utilization, realization, leverage, alternative fee arrangements, and the business impact of KM and innovation initiatives.

PHYSICAL REQUIREMENTS
  • Ability to sit and stand for extended periods.
  • Ability to lift up to 15 pounds.

The expected salary range for this position is $260,000 - $390,000. Final compensation will be determined based on several factors, including but not limited to, relevant experience, qualifications, skill set, and geographic location.
Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.
If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com.

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