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Knowledge Base Jobs in Virginia (NOW HIRING)

Responsibilities Peraton is seeking a Knowledge Management Specialist to support our customer onsite in McLean, Va. Responsibilities include: * Develop, manage, update, and maintain Knowledge

Responsibilities Peraton is seeking a Knowledge Management Specialist to support our customer onsite in McLean, Va. Responsibilities include: * Develop, manage, update, and maintain Knowledge

Responsibilities Peraton is seeking a Knowledge Management Specialist to support our customer onsite in McLean, Va. Responsibilities include: * Develop, manage, update, and maintain Knowledge

Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations. This role ensures complex technical information is clearly

Location: Quantico, VA Clearance: Secret Overview: Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Responsibilities: *

Job ID: 2613343 Location: Arlington, VA, US Date Posted: 2026-06-04 Category: Information Technology Subcategory: Bus Proc Analyst Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance

Location: Quantico, VA Clearance: Secret Overview: Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Responsibilities: *

Location: Quantico, VA Clearance: Secret Overview: Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Responsibilities: *

Description We have a project opportunity on our Department of State (DOS) TIOCA program on the Operations team. We support over 70 applications and 4 DOS missions. This is a high-visibility role

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Knowledge Base information

See Virginia salary details

$44.1K

$111.7K

$185.9K

How much do knowledge base jobs pay per year?

As of Jun 9, 2026, the average yearly pay for knowledge base in Virginia is $111,724.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,700.00 and $133,800.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a Knowledge Base Specialist?

A Knowledge Base Specialist’s daily tasks often include researching, creating, and updating articles or FAQs to ensure documentation is clear and current. They collaborate closely with support teams, product managers, and subject matter experts to gather information and address recurring user issues. Regular quality audits, monitoring user feedback, and optimizing content for searchability are also key parts of the role. This position requires balancing multiple projects and adapting documentation as products or services evolve, contributing directly to enhanced customer satisfaction and team efficiency.

What are the key skills and qualifications needed to thrive in the Knowledge Base position, and why are they important?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

What does a Knowledge Base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are popular job titles related to Knowledge Base jobs in Virginia? For Knowledge Base jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Knowledge Base jobs in Virginia look for? The top searched job categories for Knowledge Base jobs in Virginia are:
Knowledge Management Specialist

Knowledge Management Specialist

Peraton

Mclean, VA • On-site

$112K - $179K/yr

Full-time

Posted 11 days ago


Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

37th of 203 rated it services


Job description

Responsibilities

Peraton is seeking a Knowledge Management Specialist to support our customer onsite in McLean, Va. Responsibilities include: 

  • Develop, manage, update, and maintain Knowledge Management (KM) systems (e.g., SharePoint sites, databases, and internal websites) that can serve as repositories for storing, sharing, and utilizing data.
  • Assist the Government by advising them how best to utilize KM tools. The KM systems will enhance information sharing of analysis, assessments, legislative materials, policies, strategies, budget materials, IT information, and other relevant documents.
  • Train system users, which may include IC partners, provide user guides as needed. The candidate shall integrate information with other databases, as required.
  • When possible, utilize automated tools and visualizations to facilitate users' access and ability to analyze information holdings.
  • Employ specific tools for unique office needs, as required, which may include interoperability with or ability to share information with other IC or state and local partners.
  • Create and maintain virtual communities of interest to enable the Agency and its partners to collaborate, store, search, and discover information; share lessons learned and best practices; and report and track metrics to assess progress against various programs, policies, and strategies.
  • Develop simulations and exercises to test database readiness and communication channels. The candidate shall continuously identify opportunities to improve exchanges of information across systems as well as the Government and private sectors.
  • Maintain and update a customer-wide repository for instructions, Internal Process Documents (IPDs), and policy memorandum.
  • Build data repositories for a variety of mission needs that easily and automatically generate a variety of visualizations to support analysis, reporting, and briefings.
Qualifications
  • Minimum of BA/BS and 5+ years of relevant experience or no degree and 9+ years of relevant experience.
  • TS/SCI with Polygraph level clearance
  • Demonstrated experience with Knowledge Management processes and methodologies to include organizational studies and evaluations, system design and procedures, work simplification and measurement studies
  • Excellent oral and written communication skills, to include preparing operations and procedures manuals to assist management in operating more efficiently and effectively.
  • Working knowledge of quality control/testing to provide feedback on the functioning of web features in displaying content.
  • Excellent process-oriented organizational skills to ensure well-organized repository and pipeline of content for review and upload.
  • Demonstrated open communication and effective collaboration with team members and supervisors to enable continuous performance improvement.
  • Required Languages: HTML, CSS, JavaScript, jQuery
  • Content Management Systems: Joomla, WordPress, SharePoint
Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range$112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017