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Knowledge Base Jobs in Virginia (NOW HIRING)

NSS

Knowledge Manager

Arlington, VA

This knowledge base can be the same knowledge base as used by incident management. * Provide unrestricted read access by CESO-authorized staff and other CESO designated personnel to all current and ...

NSS

Knowledge Manager

Arlington, VA

This knowledge base can be the same knowledge base as used by incident management. * Provide unrestricted read access by CESO-authorized staff and other CESO designated personnel to all current and ...

ECS

Knowledge Management Engineer

Falls Church, VA · On-site

... Knowledge Base modules, applying controlled vocabulary design, content classification, metadata tagging, and lifecycle governance to organize standard operating procedures, instructional guides ...

Base-2 Solutions, LLC

Knowledge Manager

Reston, VA · On-site

Yes Base-2 Solutions is seeking a Knowledge Manager to support information sharing and analytic production by aligning processes, workflows, and technology. This role supports analysts and ...

ManTech

Red Team Knowledge Manager

Arlington, VA · On-site

Manage the organization's Knowledge Base, EDRMS, and collaborative platforms to optimize information discovery and user experience. * Manage the organization's Knowledge Base, EDRMS, and ...

Peraton

Knowledge Manager

Hampton, VA

$51K - $82K/yr

Responsibilities We are seeking a highly organized and detail-oriented Knowledge Manager to support the 363 rd Intelligence, Surveillance and Reconnaissance Wing (363 ISRW) at Joint Base Langley ...

Peraton

Knowledge Manager

Herndon, VA · On-site

$86K - $138K/yr

The Knowledge Manager utilizes skills to manage and distribute information across the program to ... addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected ...

Peraton

Knowledge Manager

Hampton, VA · On-site

$51K - $82K/yr

Responsibilities We are seeking a highly organized and detail-oriented Knowledge Manager to support the 363 rd Intelligence, Surveillance and Reconnaissance Wing (363 ISRW) at Joint Base Langley ...

Peraton

Knowledge Manager

Hampton, VA · On-site

$51K - $82K/yr

Responsibilities We are seeking a highly organized and detail-oriented Knowledge Manager to support the 363 rd Intelligence, Surveillance and Reconnaissance Wing (363 ISRW) at Joint Base Langley ...

Peraton

Knowledge Manager

Herndon, VA

$86K - $138K/yr

The Knowledge Manager utilizes skills to manage and distribute information across the program to ... addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected ...

Leidos

Knowledge Manager

Quantico, VA · On-site

$48K - $86K/yr

On-site, Marine Corps Base Quantico, VA * Clearance:Active DoD Secretrequired * Timeline:Contract ... knowledge, skills, and abilities, as well as internal equity, alignment with market data ...

Peraton

Knowledge Manager

Herndon, VA · On-site

$86K - $138K/yr

The Knowledge Manager utilizes skills to manage and distribute information across the program to ... base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or ...

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All JobsKnowledge Base JobsKnowledge Base Jobs in Virginia

Knowledge Base information

See Virginia salary details

$44.1K

$111.7K

$185.9K

How much do knowledge base jobs pay per year?

As of Jun 9, 2026, the average yearly pay for knowledge base in Virginia is $111,724.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,700.00 and $133,800.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a Knowledge Base Specialist?

A Knowledge Base Specialist’s daily tasks often include researching, creating, and updating articles or FAQs to ensure documentation is clear and current. They collaborate closely with support teams, product managers, and subject matter experts to gather information and address recurring user issues. Regular quality audits, monitoring user feedback, and optimizing content for searchability are also key parts of the role. This position requires balancing multiple projects and adapting documentation as products or services evolve, contributing directly to enhanced customer satisfaction and team efficiency.

What are the key skills and qualifications needed to thrive in the Knowledge Base position, and why are they important?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

What does a Knowledge Base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are popular job titles related to Knowledge Base jobs in Virginia? For Knowledge Base jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Knowledge Base jobs in Virginia look for? The top searched job categories for Knowledge Base jobs in Virginia are:
Knowledge Base jobs near you
Knowledge Manager

Knowledge Manager

NSS

Arlington, VA

Other

Posted 3 days ago

Job description

We are seeking a Knowledge Manager to support the Compartmented Enterprise Services Office (CESO) Task Order for the GIG Service Management - Operations II (GSM-O II) contract. This person should be a seasoned, self-motivated, professional with at least 5 years of experience providing mission impact through knowledge management tools and concepts. A skilled knowledge manager knowledgeable and experienced in military and DoD environments providing content, document, and records management support to teams developing high impact, decision quality products for senior leaders. We are looking for a self-starter with experience leveraging Microsoft office products to build graphics, charts and high impact briefing materials as well as hands on experience developing data centric SharePoint, Jira, and other cloud hosted metric-centric dashboards. Your role will be critical in building decision quality products that derive knowledge and insight from raw real-time and near-time data sources. With the CESO program, the Defense Information System Agency (DISA) is looking to transform the existing Secure Web Services (SWS) environment, which provides secure information sharing to the community, into a more mature service offering to meet the DoD and intelligence communities. As part of this task order, Leidos will manage the commercial cloud migration and disestablishment of legacy systems, fully automate the continuous development & continuous integration environment, fourth estate consolidation, professionalize services - ITIL/DevSecOps based processes, improve the customer experience 1st call resolution, and achieve development of a service catalog for Defense Working Capital Fund (DWCF) Model.
RESPONSIBILITIES:
  • Develop, in coordination with the Government, Training and Knowledge Transfer requirements and policies.
  • Develop, document, and maintain training and knowledge transfer procedures that meet requirements and adhere to defined policies.
  • Develop end-user training and knowledge management materials in support of new releases.
  • Develop, implement, and maintain a CESO-accessible knowledge database/portal.
  • The Contractor shall maintain and ensure proper retention of all documents, files, presentations, and materials in accordance with CESO knowledge management practices.
  • Support and sustain end-user online/portal access to service requests and incident reports.
  • Develop and provide operational reports and dashboards (e.g., daily, weekly, monthly) that provide status of operational activities, production issues and key operational metrics.
  • Develop and deliver improvement plans as required to meet SLAs.
  • Develop, document, and maintain service level monitoring and reporting procedures that meet requirements and adhere to defined policies.
  • Establish and maintain a problem management knowledge base that is accessible to CESO where information about problems, root cause, known errors, workarounds and problem resolution actions are recorded and tracked. This knowledge base can be the same knowledge base as used by incident management.
  • Provide unrestricted read access by CESO-authorized staff and other CESO designated personnel to all current and historical problem management records and knowledge base data.
  • Identify, develop, document, and recommend appropriate workarounds for known errors of unresolved problems, notify incident management, and all other appropriate stakeholders of its availability, if approved. Document the work-around in the knowledge base.
  • Document and update problem management knowledge base with information regarding problem resolution actions, activities, and status and notify all appropriate stakeholders of availability of information.
  • Coordinate with CESO and third-party service providers to ensure that knowledge on problems related to other IT service areas is captured and entered in a centralized problem management knowledge base.
  • Create, maintain documents to ensure the data is accurate and easily retrievable contributing to the effective content organization and retrieval processes within a SharePoint environment
  • Maintain metadata associated with publication dates, author information, keywords and other structure data associated with articles.
  • Knowledge and experience with creating and mainlining document control, naming convention structure associate with knowledge management practices.
QUALIFICATIONS:
  • 5+ years of hands-on experience providing mission impact through knowledge management tools and concepts.
  • Experience with MS SharePoint, making and managing document libraries and list.
  • Understanding of networking and operating systems technologies.
  • Candidate must possess an active DOD Top Secret/SCI level security clearance, and be eligible to obtain and maintain a CI/Poly
  • Experience working in a high op-temp, Top Secret environment.
  • Ability to translate highly technical matter to non-technical audience.
  • Excellent communication skills
PREFERRED QUALIFICATIONS
  • Prior experienced with DISA and DISA's support to mission partners
NSS logo

About NSS

Sourced by ZipRecruiter

NSS RPO was founded by Jessica Nicholson and Conor Nicholson in 2009. They saw the need for a nice services company that valued their employees by putting them first. With Jessica’s organizational skills and strategy along with Conor’s network, the company employed 25 contract recruiters in less than a year and proceeded to make the Inc. 5000 as one of the fastest growing companies in America, three years in a row. Since its inception, NSS RPO has hired hundreds of recruiters in over 30 states. NSS RPO is proud to include among its clients eight of the ten largest government contractors, the world's largest job board, entertainment company and one of the nation’s largest banks. NSS RPO is your trusted provider of Recruitment Process Outsourcing (RPO) solutions. Founded by an experienced recruiter and solely focused on RPO, NSS RPO offers a strong network of exceptional recruiters and customizable staffing solutions. Named to Washington Business Journal’s prestigious list of Top 25 Staffing Agencies seven years in a row, NSS RPO is known for its quality, agility, and expertise. If you have a recruitment staffing need at your organization, NSS RPO can customize a solution for you, no matter how big or small.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Herndon, VA, US

Social media

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