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Knowledge Base Jobs in Texas (NOW HIRING)

Hearst

Director of Client Education

Dallas, TX

Knowledge Base Ownership * Lead the Knowledge Base program to ensure accurate, userfocused documentation aligned with product evolution. * Guide technical writers and content specialists ...

Key Finance Co.

Be Seen First

Customer Service Representative

Del Rio, TX · On-site

$11.04/hr

Develop and maintain a knowledge base of our services ​ Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport with clients * Ability ...

Ricardo Rivera

Customer Representative

Haltom City, TX · On-site

$14 - $19.25/hr

Develop and maintain a knowledge base of the evolving products and services ​ Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport ...

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Knowledge Base information

Which 3 jobs will survive AI?

Knowledge Base roles, such as technical writers, customer support specialists, and trainers, are likely to persist as they require complex communication, empathy, and contextual understanding that AI cannot fully replicate. These jobs often involve interpreting nuanced information, managing relationships, and adapting to new knowledge, making them more resilient to automation. Skills in critical thinking, problem-solving, and domain expertise will continue to be valuable in these roles.

What are the typical daily responsibilities of a Knowledge Base Specialist?

A Knowledge Base Specialist’s daily tasks often include researching, creating, and updating articles or FAQs to ensure documentation is clear and current. They collaborate closely with support teams, product managers, and subject matter experts to gather information and address recurring user issues. Regular quality audits, monitoring user feedback, and optimizing content for searchability are also key parts of the role. This position requires balancing multiple projects and adapting documentation as products or services evolve, contributing directly to enhanced customer satisfaction and team efficiency.

What are the key skills and qualifications needed to thrive in the Knowledge Base position, and why are they important?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

How to make 10000 a month with no degree?

A knowledge base specialist can potentially earn $10,000 a month by developing expertise in technical writing, content creation, or customer support, often through freelance work or remote positions. Building skills in writing, research, and using tools like content management systems can help increase earning potential without a degree, especially with experience and a strong portfolio.

What are knowledge-based jobs?

Knowledge-based jobs involve roles that require specialized knowledge, expertise, and analytical skills, often in fields like information technology, research, or consulting. These jobs typically involve problem-solving, data analysis, and the use of tools such as databases or software to support decision-making and innovation.

What professions make 200,000 a year without a degree?

Professions such as commercial pilots, real estate brokers, and certain sales managers can earn $200,000 or more annually without requiring a college degree. Success in these roles often depends on experience, skills, licensing, or certifications rather than formal education. High-performance sales roles and specialized trades may also reach this income level with experience and effort.

What does a Knowledge Base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are the most commonly searched types of Knowledge Base jobs in Texas? The most popular types of Knowledge Base jobs in Texas are:
What are popular job titles related to Knowledge Base jobs in Texas? For Knowledge Base jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Knowledge Base jobs in Texas look for? The top searched job categories for Knowledge Base jobs in Texas are:
What cities in Texas are hiring for Knowledge Base jobs? Cities in Texas with the most Knowledge Base job openings:
Knowledge Base jobs near you
Director of Client Education

Director of Client Education

Hearst

Dallas, TX

Full-time

Posted 7 days ago

Hearst rating

6.8

Company rating: 6.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

47th of 65 rated media

Job description

Role Overview

The Director of Client Education leads HCHB's full client learning ecosystem-including Online Learning Hub (OLH), HCHB University, and the enterprise Knowledge Base. This role ensures customers adopt the HCHB platform with confidence by delivering highquality education, scaling modern learning practices, and aligning closely with Product and Operational teams. The Director combines proven instructional leadership with innovative, AIenabled strategies to elevate learner experience and drive measurable organizational impact.

Key Responsibilities

Strategic Leadership and P&L Ownership

  • Own and manage the P&L for Client Education, driving revenue, cost efficiency, and NOI across all programs.

  • Develop a forwardlooking strategy that leverages AI to accelerate scale, personalization, and operational efficiency.

Go-To-Market Strategy and Cross-Functional Leadership

  • Develop and execute the GTM strategy for education offerings in collaboration with Sales, Marketing, Implementation, Client Success, and Product.

  • Align training programs with product releases, customer needs, and market trends to ensure consistent value delivery.

  • Position Client Education as a strategic differentiator throughout the customer lifecycle.

Program and Content Leadership

  • Oversee development and delivery of selfpaced, virtual, inperson, and conferencebased learning programs.

  • Implement AIenabled enhancements such as automated content audits, adaptive coaching pathways, and intelligent learning recommendations.

  • Ensure high learner satisfaction using NPS insights, analytics, and targeted content improvements.

Knowledge Base Ownership

  • Lead the Knowledge Base program to ensure accurate, userfocused documentation aligned with product evolution.

  • Guide technical writers and content specialists, implementing modern governance standards and AIsupported workflows.

  • Maintain scalable content systems that support rapid updates and consistent quality.

Team Leadership and Culture

  • Develop and mentor a highperforming team of trainers, instructional designers, technical writers, and content creators.

  • Strengthen team capabilities by integrating AI fluency and modern learning methodologies.

  • Champion a collaborative, accountable, and continuously improving team culture.

Performance, Insights, and Continuous Improvement

  • Define and report KPIs related to revenue, NPS, content utilization, engagement, and operational efficiency.

  • Leverage analytics, AI insights, and business intelligence to inform strategy and guide improvements.

Qualifications

  • Master's Degree in Healthcare, Education, or related field is preferred

  • 10-12 years of experience in Professional Services or SaaS, including 5-7 years leading training, enablement, or content teams.

  • Demonstrated P&L ownership and GTM strategy experience with proven ability to drive business results.

  • Expertise in curriculum development, documentation, and enterprise learning systems.

  • Experience applying AI to enhance learning, content quality, operational efficiency, or user engagement.

  • Exceptional communication skills, executive presence, and ability to influence crossfunctional teams.

HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.

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