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Knowledge Base Manager Jobs in Philadelphia, PA (NOW HIRING)

Daikin

Territory Sales Manager

Philadelphia, PA · On-site

The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...

UHS

STAFFING COORDINATOR

Philadelphia, PA · On-site

$17 - $22/hr

Prefer knowledge base of clinical needs for staffing purposes. Computer skills including word ... Our success comes from a responsive management style and a service philosophy based on integrity ...

CAI

Help Desk Manager

Trenton, NJ · On-site

$60 - $64/hr

Maintain Help Desk SOPs, governance procedures, training materials, and knowledge base content What You'll Need Required: * 5+ years of Help Desk Management experience * 5+ years of Incident ...

Hunterdon Health

Physician

Flemington, NJ · On-site

Strong Medical Knowledge Base in requisite specialty, Interpersonal skills and management ability provide patient care. Preferred: Previous practice experience Benefits Hunterdon Health is committed ...

Hunterdon Health

Physician

Flemington, NJ · On-site

Strong Medical Knowledge Base in requisite specialty, Interpersonal skills and management ability provide patient care. Preferred: Previous practice experience Hunterdon Health is committed to ...

Hunterdon Health

Nurse Practitioner

Flemington, NJ · On-site

$118K - $148K/yr

Strong Medical Knowledge Base in hospital medicine, Interpersonal skills and management ability to provide patient care. Preferred: Previous inpatient hospitalist experience Hunterdon Health is ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Philadelphia, PA

Knowledge Base Manager information

See Philadelphia, PA salary details

$24.7K

$60.1K

$117.1K

How much do knowledge base manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for knowledge base manager in Philadelphia, PA is $60,066.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $69,100.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's knowledge management system, ensuring information is accurate, accessible, and up-to-date. They often collaborate with content creators, use tools like content management systems, and may analyze user feedback to improve the knowledge base's effectiveness.

What are popular job titles related to Knowledge Base Manager jobs in Philadelphia, PA?

For Knowledge Base Manager jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Manager jobs in Philadelphia, PA look for?

The top searched job categories for Knowledge Base Manager jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Knowledge Base Manager jobs?

Cities near Philadelphia, PA with the most Knowledge Base Manager job openings:

Knowledge Base Manager jobs near you

Territory Sales Manager

Daikin

Philadelphia, PA • On-site

Full-time

Re-posted 22 days ago

Daikin rating

7.6

Company rating: 7.6 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

251st of 499 rated machine equipment manufacturers

Job description

The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and growing a volume driven and profitable base of target and core dealers while ensuring that each member of the dealer base is aware of the features and benefits of COD products and services.
Position Responsibilities may include:
Plan, organize, maintain, develop, and grow a volume driven and profitable base of approximately 50 target and core dealers.
Target and sign-up Dealers within assigned territory.
Build sales through active communication with existing and potential customers about new product launches, services, supplies, prices, programs and discounts.
Maintain and improve sales revenue and gross margin.
  • Maintain an accurate call history within the CRM system.
  • Collaborate with Branch Managers and their teams to increase sales within the assigned branches within territory
  • As required, develop remedial action plans to meet or exceed customer development and sales targets on a weekly basis.
  • Be the channel expert on the features, benefits, product performance, and design guidelines for products sold.
  • Ensure client accounts have all the information they require to maintain and exceed customer service expectations including policies and processes on promotions, new product launches, billing, returns, product changes etc.
  • Periodically reach out to customers to determine satisfaction with the organization, products and services
  • Monitor competitive activity and trends within territory.
  • Expand knowledge base of the company's products and features.
  • Understand and follow work instructions, operating procedures and company policies.
  • Perform additional projects/duties to support ongoing business needs.

Nature & Scope:
  • Ensures work is aligned with the Director's expectations, goals, and vision
  • Accountable for implementation of policies, processes, and procedures for short-term results
  • Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director
  • Works on difficult to moderately complex issues and projects
  • Provides guidance and training to subordinates
  • Has authority to hire, recommend pay, establish performance and recommend for termination
  • Level of signing authority established by company policy/guidelines

Knowledge & Skills:
  • Proficient sales ability with the ability to build and action a robust sales plan
  • Excellent communication and presentation skills; both verbal and written
  • Proficient computer skills required including Microsoft Office and internal systems like CRM, expense reporting, etc.
  • Strong relationship building and customer service skills with the ability to generate new business through negotiating and carrying out a sales plan
  • Strong organizational and multi-tasking and time management skills
  • Ability to focus and high level of attention to detail
  • Ability to read and interpret construction documents and drawings/plans
  • Knowledge of HVAC products, services, customers and market trends
  • Demonstrates discernment and sound judgment
  • Self-motivated with the ability to work autonomously with minimal supervision
  • Ability to apply good judgement, strong work ethics and integrity on the job.

Experience:
  • Minimum 5 years of sales experience preferably within the HVAC industry

Education/Certification:
  • High School Diploma or GED equivalent
  • College degree preferred

People Management: No
Physical Requirements / Work Environment:
  • Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To:
  • Area Sales Manager

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. #IND123
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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