Copilot COE Change Management
Malvern, PA · On-site
... Management Roles & Responsibilities ... Own and maintain the Copilot CoE knowledge base, including policies, FAQs, best practices, and ...
Copilot COE Change Management
Malvern, PA · On-site
... Management Roles & Responsibilities ... Own and maintain the Copilot CoE knowledge base, including policies, FAQs, best practices, and ...
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
Quick apply
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
Quick apply
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
Drive enhancements in the user experience of the knowledge base. * Partner with technology and ... Prior people management experience, including leading and developing high-performing teams.
Drive enhancements in the user experience of the knowledge base. * Partner with technology and ... Prior people management experience, including leading and developing high-performing teams.
Drive enhancements in the user experience of the knowledge base. * Partner with technology and ... Prior people management experience, including leading and developing high-performing teams.
Drive enhancements in the user experience of the knowledge base. * Partner with technology and ... Prior people management experience, including leading and developing high-performing teams.
Territory Sales Manager
Westville, NJ · On-site
$85K/yr
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
Territory Sales Manager
Westville, NJ · On-site
$85K/yr
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
IT Support Analyst (East Coast)
King Of Prussia, PA · On-site
$60K - $75K/yr
... Management, or similar) Knowledge base authoring experience $60,000 - $75,000 a year An employee's pay position within the salary range will be based on several factors including, but not limited to ...
IT Support Analyst (East Coast)
King Of Prussia, PA · On-site
$60K - $75K/yr
... Management, or similar) Knowledge base authoring experience $60,000 - $75,000 a year An employee's pay position within the salary range will be based on several factors including, but not limited to ...
IT Support Analyst (East Coast)
$60K - $75K/yr
... Management, or similar) Knowledge base authoring experience $60,000 - $75,000 a year An employee's pay position within the salary range will be based on several factors including, but not limited to ...
IT Support Analyst (East Coast)
$60K - $75K/yr
... Management, or similar) Knowledge base authoring experience $60,000 - $75,000 a year An employee's pay position within the salary range will be based on several factors including, but not limited to ...
IT Support Analyst (East Coast)
Philadelphia, PA · On-site
$60K - $75K/yr
... Management, or similar) • Knowledge base authoring experience $60,000 - $75,000 a year An employee's pay position within the salary range will be based on several factors including, but not limited ...
IT Support Analyst (East Coast)
Philadelphia, PA · On-site
$60K - $75K/yr
... Management, or similar) • Knowledge base authoring experience $60,000 - $75,000 a year An employee's pay position within the salary range will be based on several factors including, but not limited ...
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
Quick apply
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
Quick apply
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
Quick apply
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
Quick apply
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
... knowledge base articles, and documentation aligned with ITIL and industry best practices Serve as a Tier 2/3 escalation point for complex incidents across hardware, software, networking, and ...
Quick apply
IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
... knowledge base articles, and documentation aligned with ITIL and industry best practices Serve as a Tier 2/3 escalation point for complex incidents across hardware, software, networking, and ...
Helpdesk Support Analyst
Moorestown, NJ · On-site
$20.25 - $27.50/hr
... management * Install, configure, and maintain end-user hardware and software * Document solutions and contribute to the knowledge base * Adhere to service level agreements (SLAs) and support ...
Quick apply
Helpdesk Support Analyst
Moorestown, NJ · On-site
$20.25 - $27.50/hr
... management * Install, configure, and maintain end-user hardware and software * Document solutions and contribute to the knowledge base * Adhere to service level agreements (SLAs) and support ...
Territory Sales Manager
Cherry Hill, NJ · On-site
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
Territory Sales Manager
Cherry Hill, NJ · On-site
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Develop and maintain Help Desk procedures, knowledge base articles, and documentation aligned with ... Demonstrated ability to manage a high-volume ticket environment (200-400 tickets per month)
Quick apply
IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Develop and maintain Help Desk procedures, knowledge base articles, and documentation aligned with ... Demonstrated ability to manage a high-volume ticket environment (200-400 tickets per month)
Territory Sales Manager
Philadelphia, PA · On-site
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
Territory Sales Manager
Philadelphia, PA · On-site
The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...
STAFFING COORDINATOR
$17 - $22/hr
Prefer knowledge base of clinical needs for staffing purposes. Computer skills including word ... Our success comes from a responsive management style and a service philosophy based on integrity ...
STAFFING COORDINATOR
$17 - $22/hr
Prefer knowledge base of clinical needs for staffing purposes. Computer skills including word ... Our success comes from a responsive management style and a service philosophy based on integrity ...
Service Desk Team Lead
Moorestown, NJ · On-site
... major incident management and communication to stakeholders * Maintain and improve knowledge base documentation and standard operating procedures * Support scheduling, staffing, and workload ...
Quick apply
Service Desk Team Lead
Moorestown, NJ · On-site
... major incident management and communication to stakeholders * Maintain and improve knowledge base documentation and standard operating procedures * Support scheduling, staffing, and workload ...
Knowledge Base Manager information
See Philadelphia, PA salary details
$23.6K - $31.6K
9% of jobs
$31.6K - $39.6K
15% of jobs
$40.2K is the 25th percentile. Wages below this are outliers.
$39.6K - $47.6K
17% of jobs
The median wage is $50.4K / yr.
$47.6K - $55.6K
27% of jobs
$60.6K is the 75th percentile. Wages above this are outliers.
$55.6K - $63.7K
12% of jobs
$63.7K - $71.7K
8% of jobs
$71.7K - $79.7K
4% of jobs
$79.7K - $87.7K
3% of jobs
$87.7K - $95.7K
2% of jobs
$95.7K - $103.7K
2% of jobs
$103.7K - $111.7K
1% of jobs
$23.6K
$57.3K
$111.7K
How much do knowledge base manager jobs pay per year?
As of Aug 5, 2026, the average yearly pay for knowledge base manager in Philadelphia, PA is $57,327.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $66,000.00 per year, depending on experience, location, and employer.
What is a knowledge base manager?
Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.
What are some common challenges faced by a knowledge base manager, and how can they be addressed?
One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.
What are the key skills and qualifications needed to thrive as a knowledge base manager?
To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.
What is the difference between Knowledge Base Manager vs Content Manager?
| Aspect | Knowledge Base Manager | Content Manager |
|---|---|---|
| Primary Focus | Managing and organizing knowledge base articles and information systems | Creating, editing, and overseeing digital content across platforms |
| Skills & Certifications | Knowledge management, technical writing, CMS proficiency | Content creation, SEO, editing skills |
| Work Environment | IT teams, customer support, technical departments | Marketing, media, digital teams |
| Industry Usage | IT, customer service, technical support | Media, marketing, publishing |
While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.
What are popular job titles related to Knowledge Base Manager jobs in Philadelphia, PA? For Knowledge Base Manager jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Philadelphia, PA look for? The top searched job categories for Knowledge Base Manager jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Knowledge Base Manager jobs? Cities near Philadelphia, PA with the most Knowledge Base Manager job openings:
Other
Re-posted 29 days ago
Job description
Required Skills and Qualifications
- 7 years' experience as a Copilot COE Change Management
Roles & Responsibilities
- Own and maintain the Copilot CoE knowledge base, including policies, FAQs, best practices, and adoption guidance
- Design, schedule, and facilitate Copilot training programs, Lunch & Learn sessions, and enablement forums
- Act as the central point for Copilot change management, including release readiness, impact assessment, and adoption support
- Stay current on Microsoft Copilot roadmap updates, features, and deprecations, translating them into business relevant guidance
- Communicate Copilot updates, changes, and best practices clearly and consistently across the organization
- Partner with Risk, Compliance, Legal, Privacy, and InfoSec teams to ensure Copilot compliance with BFSI regulatory and internal standards
- Support and enforce Copilot governance frameworks, including acceptable use, data handling, and monitoring controls
- Build and sustain a Copilot user community to drive engagement, best practice sharing, and continuous learning
- Develop role based enablement content tailored to end users, power users, managers, and technical teams
- Track adoption trends, training effectiveness, and change impacts, providing insights to CoE leadership
- Support responsible AI use by embedding compliance, risk awareness, and governance into enablement efforts
- Continuously identify opportunities to improve Copilot adoption, education, and organizational readiness
- Familiar with M365/D365 family application administration