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Knowledge Base Manager Jobs in Durham, NC (NOW HIRING)

Sageworks

Account Executive, Install Base

Raleigh, NC · On-site +1

We are seeking a talented individual to join our team as an Account Executive, Install Base with ... Strong knowledge of Salesforce.com or proven capacity to quickly master CRM platforms * Proven ...

Abrigo

Account Executive, Install Base

Raleigh, NC · On-site

We are seeking a talented individual to join our team as an Account Executive, Install Base with ... Strong knowledge of Salesforce.com or proven capacity to quickly master CRM platforms * Proven ...

Yochana

Service Desk L1

Morrisville, NC · On-site

$19.25 - $26.25/hr

... knowledge base improvements. • Knowledge in identifying desktop, laptop, and printer issues ... Management. • Excellent communication, customer service capability, and problem-solving skills ...

Abrigo

Account Executive, Install Base

Raleigh, NC · On-site +1

We are seeking a talented individual to join our team as an Account Executive, Install Base with ... Strong knowledge of Salesforce.com or proven capacity to quickly master CRM platforms * Proven ...

RELX

Consulting/Principal Security Engineer

Raleigh, NC

$104K - $174K/yr

You'll work closely with Product Managers and Engineering Leads to make sure security and trust are ... questionnaire knowledge base articles - and transition them to our Customer Engagement team ...

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Manage user accounts in Azure Active Directory including password resets, account unlocks, license ... Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.

Pipe Recruit

Service Desk Consultant/Lead

Raleigh, NC · On-site

... Knowledge Management: * Maintain accurate records of IT assets, licenses, and software. * Develop and maintain a knowledge base for common issues and resolutions. Security & Compliance: * Ensure ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Durham, NC

Knowledge Base Manager information

See Durham, NC salary details

$23.7K

$57.5K

$112.1K

How much do knowledge base manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for knowledge base manager in Durham, NC is $57,519.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $66,200.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's knowledge management system, ensuring information is accurate, accessible, and up-to-date. They often collaborate with content creators, use tools like content management systems, and may analyze user feedback to improve the knowledge base's effectiveness.

What are popular job titles related to Knowledge Base Manager jobs in Durham, NC?

For Knowledge Base Manager jobs in Durham, NC, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Manager jobs in Durham, NC look for?

The top searched job categories for Knowledge Base Manager jobs in Durham, NC are:

What cities near Durham, NC are hiring for Knowledge Base Manager jobs?

Cities near Durham, NC with the most Knowledge Base Manager job openings:

Knowledge Base Manager jobs near you

Account Executive, Install Base

Sageworks

Raleigh, NC • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes - from anti-money laundering to fraud detection to CECL readiness to lending workflows - empowering our customers by addressing their Enterprise Risk Management needs.


We are seeking a talented individual to join our team as an Account Executive, Install Base with responsibility for identifying and closing cross sales opportunities within the existing client base. position requires someone with a demonstrated history of success generating revenue along with strong communication skills. This position will report to a Sales Director, Install Base. This position will be located at our office in Raleigh, NC, Austin, TX, or remote.

What You'll Do:

  • Consistently achieve or exceed revenue-based commitments.
  • Own demand generation responsibility within an assigned territory.
  • Work cross-functionally across the organization to secure and manage resources necessary to drive opportunities to closure.
  • Coordinate client outreach with Client Success Management and Marketing Team.
  • Accurately forecast monthly and quarterly revenue to sales leadership.
  • Effectively uncover client challenges and needs through a consultative approach to discovery.
  • Uncover and help "coach" clients through the buying process up to and including contract execution.

What You'll Need:

  • 5+ years of experience in a business development and/or relationship management role, ideally in a commercial banking environment
  • Strong knowledge of Salesforce.com or proven capacity to quickly master CRM platforms
  • Proven success generating revenue that achieves or exceeds commitments
  • Exceptional time management abilities
  • Ability to distill loosely defined problems, identify potential approaches and execute solutions
  • Very strong organizational skills and attention to detail
  • Strong communication skills (written and oral)
  • Entrepreneurial spirit and strong sense of urgency
  • Willingness to travel 30-40% of the time
  • Bachelor's degree or equivalent experience

What You'll Get:

  • Market competitive total rewards package
  • To be part of theHeart & SOULof a winning company with an inspiring mission
  • The opportunity toMake Big Things Happen
  • Competitive salary along with full health benefits with an HSA option
  • Flexible PTO and bank holidays
  • 401(k) plan and company match


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.Abrigo iscommitted to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us atCareers@abrigo.comwith the subject line accommodation.

Employment Type: Full-Time

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