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Knowledge Base Manager Jobs in Durham, NC (NOW HIRING)

krg technology inc

Service Now Developer

Cary, NC

$50 - $68.75/hr

... Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (3.) To participate or contribute on EN business in creation of ...

krg technology inc

Service Now Admin

Cary, NC

... Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (3.) To participate or contribute on EN business in creation of ...

krg technology inc

Service Now Admin

Cary, NC

... Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (3.) To participate or contribute on EN business in creation of ...

WakeMed

Supv, Pathology-Technical

Raleigh, NC · On-site

Performs laboratory testing as needed to maintain and strengthen knowledge base of discipline ... Assists Manager with interview and hiring of new staff. Coordinates technical development, review ...

Cumming Group

Construction Project Manager

Raleigh, NC

$97K - $129K/yr

This client facing role is a great opportunity for you to work on municipal and public projects and expand your knowledge base. The PM team's standard is to 'manage each project like we own it'. We ...

Cumming Group

Construction Project Manager

Raleigh, NC · On-site

$97K - $129K/yr

This client facing role is a great opportunity for you to work on municipal and public projects and expand your knowledge base. The PM team's standard is to 'manage each project like we own it'. We ...

Well

Member Services Training Lead

Chapel Hill, NC · On-site

$55K - $60K/yr

Maintain and organize content within the Learning Management System (LMS) and internal knowledge base, including the department's "Single Source of Truth" knowledge base, ensuring all protocols and ...

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Showing results 21-40

All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Durham, NC

Knowledge Base Manager information

See Durham, NC salary details

$23.7K

$57.5K

$112.1K

How much do knowledge base manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for knowledge base manager in Durham, NC is $57,519.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $66,200.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's knowledge management system, ensuring information is accurate, accessible, and up-to-date. They often collaborate with content creators, use tools like content management systems, and may analyze user feedback to improve the knowledge base's effectiveness.

What are popular job titles related to Knowledge Base Manager jobs in Durham, NC?

For Knowledge Base Manager jobs in Durham, NC, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Manager jobs in Durham, NC look for?

The top searched job categories for Knowledge Base Manager jobs in Durham, NC are:

What cities near Durham, NC are hiring for Knowledge Base Manager jobs?

Cities near Durham, NC with the most Knowledge Base Manager job openings:

Knowledge Base Manager jobs near you

Data Service Group Specialist - North Hills, NC

Advyzon

Raleigh, NC • On-site

Full-time

Re-posted 3 days ago

Job description

We are seeking a highly motivated and customer-oriented Data Service Group Specialist to join our fast-paced FinTech team. As the first point of contact for our clients, you will play a crucial role in ensuring a seamless user experience and delivering best-in-class support for our financial technology products and services. Your ability to solve problems efficiently, communicate clearly, and manage client relationships will directly impact customer satisfaction and product adoption.
Primary Responsibilities
  • Serve as the primary contact for clients via ticketing and phone, addressing inquiries specific to custodial data, performance calculations, new data feeds, data aggregation, account reconciliation, and account and security merges.
  • Learn back-end resources and tools the Data Team utilizes to efficiently solve data related issues.
  • Investigate and resolve product or service issues, escalating to technical teams when necessary.
  • Develop deep knowledge of our FinTech platform, including custodial feeds, performance calculations, data aggregation, account management tools, and reporting features.
  • Collaborate with product, development, and sales teams to relay client feedback and contribute to continuous product improvement.
  • Maintain up-to-date records of client interactions using CRM and support ticketing systems.
  • Collaborate on support documentation, user guides, and training resources that will assist in reducing outreach for support.
  • Monitor service-level agreements (SLAs) and ensure timely resolution of support tickets.
Skills/Qualifications
  • Strong understanding of financial products and support systems.
  • Excellent problem-solving skills and the ability to explain complex concepts in simple terms.
  • Experience with CRM platforms (e.g., Salesforce, RedTail) and support tools (e.g., HubSpot, Jira).
  • Empathetic communicator with a client-first mindset and a passion for financial technology.

Service Performance & Operational Excellence
  • Meet or exceed service KPIs including:
    • Tickets resolved per day/week
    • First Response Time (FRT)
    • Time to Resolution (TTR)
    • First Contact Resolution (FCR)
  • Maintain high quality standards in communication and accuracy.
  • Achieve and sustain strong CSAT scores on resolved interactions.
  • Ensure proper prioritization during high-volume or market-driven activity periods.
Success Metrics (KPIs)
  • Tickets resolved per period
  • SLA adherence (FRT & TTR)
  • Backlog management and ticket aging
Quality & Client Experience
  • CSAT scores
  • First Contact Resolution (FCR)
  • Reopen rate
  • QA audit scores
Operational Contribution
  • Knowledge base contributions
  • Identification of recurring issues and workflow improvements
  • Effective escalation and cross-functional coordination
Knowledge & Continuous Improvement
  • Contribute to internal knowledge base articles, troubleshooting guides, and macros related to Quantum.
  • Identify recurring issues or workflow friction and provide structured feedback to leadership.
  • Assist in refining playbooks and escalation paths for trading-related support.
  • Support training initiatives for peers or new hires as expertise develops.
Cross-Functional Collaboration
  • Partner with:
    • Consulting/Onboarding to smooth post-implementation transitions.
    • Product and Engineering to relay recurring issues, edge cases, and enhancement requests.
    • Offshore data teams
  • Participate in internal discussions to improve service processes and product usability.

Requirements
  • Bachelor's degree in Business, Finance, Computer Science, or a related field preferred.
  • 2+ years of experience in client support, customer success, or technical support-preferably in a FinTech, SaaS, or financial services environment.
  • Experience with portfolio accounting systems, portfolio reconciliation and/ or account aggregation preferred.

Compensation based on experience:
Jr Level - $60k with a $10k bonus opportunity
Sr Level - $70k with a $15k bonus opportunity
This is a hybrid position at our North Hills/Raleigh location.

Apply