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Knowledge Base Manager Jobs in Tennessee (NOW HIRING)

Kiewit

Quality Manager 1

Oak Ridge, TN · On-site

Plan and perform quality assessments • Maintain a solid knowledge base of District Quality ... Strong organization, time management, and attention to detail. #LI-LH1 Other Requirements:

HHM CPAs

Financial Advisor

Chattanooga, TN · On-site

... management (AUM) fees. Job Duties: Not in any order of priority * Maintain specific service model ... While CFP ® , CFA or CPA designations are not mandated, the knowledge base and skillset developed ...

HHM CPAs

Wealth Advisor

Chattanooga, TN · On-site

... management (AUM) fees. Job Duties: Not in any order of priority * Maintain specific service model ... While CFP, CFA or CPA designations are not mandated, the knowledge base and skillset developed ...

RedStream Technology

Desktop Engineer

Bartlett, TN

Manage and support Active Directory, Entra ID/Azure AD, Intune, and endpoint management initiatives ... Maintain documentation, asset tracking, and knowledge base articles. Monitor ticket queues and ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Tennessee

Knowledge Base Manager information

See Tennessee salary details

$22.2K

$54K

$105.3K

How much do knowledge base manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for knowledge base manager in Tennessee is $54,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $62,200.00 per year, depending on experience, location, and employer.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in organizations seeking digital transformation.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the 7 levels of knowledge management?

The 7 levels of knowledge management typically refer to stages such as knowledge creation, capture, organization, sharing, utilization, refinement, and retention. As a Knowledge Base Manager, understanding these levels helps in developing effective strategies for managing organizational knowledge and ensuring information is accessible and useful for users and teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in content management systems or data analysis can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's internal or customer-facing knowledge repositories. They ensure information is accurate, accessible, and up-to-date, often using tools like content management systems and collaborating with support, technical, or product teams. Strong organizational skills and familiarity with knowledge management software are essential for this role.
What are popular job titles related to Knowledge Base Manager jobs in Tennessee? For Knowledge Base Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Tennessee look for? The top searched job categories for Knowledge Base Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Knowledge Base Manager jobs? Cities in Tennessee with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Tennessee as of June 2026, with employment types broken down into 1% As Needed, 61% Full Time, 36% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,026 per year, or $26 per hour.

Collision Center Customer Service Representative

Desoto Collision Center LLC

Memphis, TN

$15 - $19.50/hr

Other

Posted 6 days ago

Job description

Desoto Collision Center is looking to add motivated and dedicated members to our Team. The Collision Center Customer Service Representative is responsible for providing superior customer service to DCC customers throughout the repair process. The position helps to manage the center's volume.

CSRs are also expected to manage customer payments and maintain accounts receivable collection balances in line with DCC's standards. Duties including answering phones, scheduling repairs, typing correspondence, preparing reports, data entry, billing and filing. The position also provides general administrative support to the Manager and Estimator positions.

Consistently gathers customer information and providing basic information about DCC's services. Accepts feedback and coaching on continuously improving sales skills, and gives feedback to other team members. Greets and assists customers by phone or in person, schedules vehicles for estimates or drop offs, checks in vehicles and assist in delivering or picking up customers.

Monitors work volume scheduled for center. Maintains a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes. Obtains appropriate information from morning admin meetings and follows up on all assigned action items to properly update customers.

Assists in resolving problems if customer cannot pick up vehicle when completed. Assists in carrying out DCC's process on customer communication throughout the repair process (every other day at a minimum). Ensures that all customers understand the CSI a10a survey process.

Maintains his/her workspace in an organized manner, as well as monitoring the reception area/rest rooms to ensure they remain neat and clean. Adheres to DCC dress code and wears appropriate safety equipment. Perfom other duties as assigned by Manager to ensure efficient and effective business operations.

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