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Knowledge Base Manager Jobs in Tennessee (NOW HIRING)

... knowledge-base assist) to improve service delivery Nice to Have: • Experience supporting an ERP migration from a service delivery or change management perspective • Knowledge of SOX controls ...

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Develop and maintain a knowledge base of the evolving products and services ​ Qualifications ... management needs. We will achieve this goal by maintaining our core values.

Dental Receptionist

Chattanooga, TN · On-site

$15 - $19.75/hr

Elevate your knowledge base and obtain continuing education credits * Clear growth path into Patient Care Advocate, Assistant Office Manager, and beyond * Modern AI-powered scheduling and insurance ...

Maintain and improve the IT knowledge base and self-service portal. * Manage IT Service Desk-related projects from initiation to completion, including planning, execution, and stakeholder ...

Global Services Tech II

Memphis, TN · On-site

$33K - $41K/yr

GTS Manager / GTS Senior Manager Employment Type: Full-Time Global Tech Services - Tech II Position ... Maintain knowledge base documentation * Implement process improvements * Follow escalation ...

Knowledge Base Management: Maintain a centralized repository of SOPs, ensuring the broader support team has access to the most up-to-date procedures. Stakeholder Communication - Status Reporting:

Manage the Lifecycle : Own the continuous maintenance and auditing of the knowledge base, ensuring all content remains accurate and scalable as the product portfolio grows and the product evolves.

Manage the Lifecycle : Own the continuous maintenance and auditing of the knowledge base, ensuring all content remains accurate and scalable as the product portfolio grows and the product evolves.

Senior Principal Program Manager

Nashville, TN · On-site

$112K - $112K/yr

Experience with generative AI capabilities, including knowledge base augmentation * Strong ... Ability to manage multiple projects, stakeholders, and priorities concurrently * High degree of ...

Knowledge Base Management: Maintain a centralized repository of SOPs, ensuring the broader support team has access to the most up-to-date procedures. Stakeholder Communication - Status Reporting:

While the term "advisor" implies a broad knowledge base across different banking areas, this ... Educate clients on available digital and money management tools. * Conduct financial needs ...

Plan and perform quality assessments Maintain a solid knowledge base of District Quality Manuals ... Strong organization, time management, and attention to detail. #LI-LH1 Other Requirements:

Customer Support Advocate

Nashville, TN · On-site +1

$22 - $23.50/hr

Experience creating or maintaining support documentation, knowledge base content, or customer-facing instructional materials. * Experience using Zendesk to manage customer communications and ...

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Knowledge Base Manager information

See Tennessee salary details

$22.2K

$54K

$105.3K

How much do knowledge base manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for knowledge base manager in Tennessee is $54,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $62,200.00 per year, depending on experience, location, and employer.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in organizations seeking digital transformation.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the 7 levels of knowledge management?

The 7 levels of knowledge management typically refer to stages such as knowledge creation, capture, organization, sharing, utilization, refinement, and retention. As a Knowledge Base Manager, understanding these levels helps in developing effective strategies for managing organizational knowledge and ensuring information is accessible and useful for users and teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in content management systems or data analysis can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's internal or customer-facing knowledge repositories. They ensure information is accurate, accessible, and up-to-date, often using tools like content management systems and collaborating with support, technical, or product teams. Strong organizational skills and familiarity with knowledge management software are essential for this role.
What are popular job titles related to Knowledge Base Manager jobs in Tennessee? For Knowledge Base Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Tennessee look for? The top searched job categories for Knowledge Base Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Knowledge Base Manager jobs? Cities in Tennessee with the most Knowledge Base Manager job openings:
Infographic showing various Knowledge Base Manager job openings in Tennessee as of June 2026, with employment types broken down into 1% As Needed, 61% Full Time, 36% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,026 per year, or $26 per hour.
Stakeholder Support Lead

Stakeholder Support Lead

Oraapps Inc

Nashville, TN

Other

Posted 5 days ago


Job description

Job Title - Stakeholder Support Lead

Contract Duration – 6+ Months

Onsite Locations - TN-Nashville or Broadway NYC

Requirement

Bachelor''s degree in Business, Finance, Accounting, or a related field

• 10+ years of AP/PTP experience, with at least 4 years in a Director or VP-level leadership role

• Demonstrated expertise across the full AP/PTP lifecycle including invoicing, payments, and vendor management

Familiarity with Oracle Fusion AP modules

• Experience building or leading a customer service, help desk, or inquiry management function within a finance or shared services environment

• Strong root cause analysis and problem-solving skills with the ability to translate inquiry trends into actionable process improvements

• Proven ability to manage large, globally distributed teams and deliver results in a fast-paced, change-intensive environment

• Excellent stakeholder management and executive communication skills

• Hands-on experience with support ticketing or service desk systems (e.g., ServiceNow)

• Experience leveraging AI-enabled support tooling (e.g., chatbots, automated triage and routing, or knowledge-base assist) to improve service delivery

Nice to Have:

• Experience supporting an ERP migration from a service delivery or change management perspective

• Knowledge of SOX controls relevant to PTP inquiry handling and process documentation

• Media, entertainment, or large enterprise industry background

• Experience operating in a global shared services or GBS environment