... knowledge-base assist) to improve service delivery Nice to Have: • Experience supporting an ERP migration from a service delivery or change management perspective • Knowledge of SOX controls ...
... knowledge-base assist) to improve service delivery Nice to Have: • Experience supporting an ERP migration from a service delivery or change management perspective • Knowledge of SOX controls ...
... as well as Problem Management tasks. They create and disseminate technical knowledge via ... base articles) to peers and partner organizations - 5% 6. Other duties as assigned - 5% Total ...
... as well as Problem Management tasks. They create and disseminate technical knowledge via ... base articles) to peers and partner organizations - 5% 6. Other duties as assigned - 5% Total ...
Be Seen First
Customer Service Representative
Nashville, TN · On-site
$17 - $20/hr
Develop and maintain a knowledge base of the evolving products and services Qualifications ... management needs. We will achieve this goal by maintaining our core values.
Quick apply
Be Seen First
Customer Service Representative
Nashville, TN · On-site
$17 - $20/hr
Develop and maintain a knowledge base of the evolving products and services Qualifications ... management needs. We will achieve this goal by maintaining our core values.
Global Services Tech II
Memphis, TN · On-site
$36K - $45K/yr
GTS Manager / GTS Senior Manager Employment Type: Full-Time Global Tech Services - Tech II Position ... Maintain knowledge base documentation * Implement process improvements * Follow escalation ...
Global Services Tech II
Memphis, TN · On-site
$36K - $45K/yr
GTS Manager / GTS Senior Manager Employment Type: Full-Time Global Tech Services - Tech II Position ... Maintain knowledge base documentation * Implement process improvements * Follow escalation ...
Payroll Support & Office Administrator
Brentwood, TN · On-site
$23.25 - $31.25/hr
... knowledge base needed to move into a payroll coordinator role within 6-9 months of being hired ... Perform basic office management duties such as filing, ordering supplies, and greeting visitors ...
Payroll Support & Office Administrator
Brentwood, TN · On-site
$23.25 - $31.25/hr
... knowledge base needed to move into a payroll coordinator role within 6-9 months of being hired ... Perform basic office management duties such as filing, ordering supplies, and greeting visitors ...
Dental Receptionist
Chattanooga, TN · On-site
$15 - $19.75/hr
Elevate your knowledge base and obtain continuing education credits * Clear growth path into Patient Care Advocate, Assistant Office Manager, and beyond * Modern AI-powered scheduling and insurance ...
Dental Receptionist
Chattanooga, TN · On-site
$15 - $19.75/hr
Elevate your knowledge base and obtain continuing education credits * Clear growth path into Patient Care Advocate, Assistant Office Manager, and beyond * Modern AI-powered scheduling and insurance ...
IT Manager, Service Desk
Memphis, TN · On-site
Maintain and improve the IT knowledge base and self-service portal. * Manage IT Service Desk-related projects from initiation to completion, including planning, execution, and stakeholder ...
Quick apply
IT Manager, Service Desk
Memphis, TN · On-site
Maintain and improve the IT knowledge base and self-service portal. * Manage IT Service Desk-related projects from initiation to completion, including planning, execution, and stakeholder ...
Global Services Tech II
Memphis, TN · On-site
$33K - $41K/yr
GTS Manager / GTS Senior Manager Employment Type: Full-Time Global Tech Services - Tech II Position ... Maintain knowledge base documentation * Implement process improvements * Follow escalation ...
Global Services Tech II
Memphis, TN · On-site
$33K - $41K/yr
GTS Manager / GTS Senior Manager Employment Type: Full-Time Global Tech Services - Tech II Position ... Maintain knowledge base documentation * Implement process improvements * Follow escalation ...
Knowledge Base Management: Maintain a centralized repository of SOPs, ensuring the broader support team has access to the most up-to-date procedures. Stakeholder Communication - Status Reporting:
Knowledge Base Management: Maintain a centralized repository of SOPs, ensuring the broader support team has access to the most up-to-date procedures. Stakeholder Communication - Status Reporting:
Senior Technical Writer
Nashville, TN · On-site
Manage the Lifecycle : Own the continuous maintenance and auditing of the knowledge base, ensuring all content remains accurate and scalable as the product portfolio grows and the product evolves.
Senior Technical Writer
Nashville, TN · On-site
Manage the Lifecycle : Own the continuous maintenance and auditing of the knowledge base, ensuring all content remains accurate and scalable as the product portfolio grows and the product evolves.
Senior Technical Writer
Nashville, TN · Hybrid
Manage the Lifecycle : Own the continuous maintenance and auditing of the knowledge base, ensuring all content remains accurate and scalable as the product portfolio grows and the product evolves.
Senior Technical Writer
Nashville, TN · Hybrid
Manage the Lifecycle : Own the continuous maintenance and auditing of the knowledge base, ensuring all content remains accurate and scalable as the product portfolio grows and the product evolves.
Senior Principal Program Manager
Nashville, TN · On-site
$112K - $112K/yr
Experience with generative AI capabilities, including knowledge base augmentation * Strong ... Ability to manage multiple projects, stakeholders, and priorities concurrently * High degree of ...
Senior Principal Program Manager
Nashville, TN · On-site
$112K - $112K/yr
Experience with generative AI capabilities, including knowledge base augmentation * Strong ... Ability to manage multiple projects, stakeholders, and priorities concurrently * High degree of ...
Knowledge Base Management: Maintain a centralized repository of SOPs, ensuring the broader support team has access to the most up-to-date procedures. Stakeholder Communication - Status Reporting:
Knowledge Base Management: Maintain a centralized repository of SOPs, ensuring the broader support team has access to the most up-to-date procedures. Stakeholder Communication - Status Reporting:
Client Advisor
Brentwood, TN · On-site
While the term "advisor" implies a broad knowledge base across different banking areas, this ... Educate clients on available digital and money management tools. * Conduct financial needs ...
Client Advisor
Brentwood, TN · On-site
While the term "advisor" implies a broad knowledge base across different banking areas, this ... Educate clients on available digital and money management tools. * Conduct financial needs ...
Quality Manager 1
Oak Ridge, TN · On-site
Plan and perform quality assessments Maintain a solid knowledge base of District Quality Manuals ... Strong organization, time management, and attention to detail. #LI-LH1 Other Requirements:
Quality Manager 1
Oak Ridge, TN · On-site
Plan and perform quality assessments Maintain a solid knowledge base of District Quality Manuals ... Strong organization, time management, and attention to detail. #LI-LH1 Other Requirements:
Help Desk Desktop Support
Nashville, TN · On-site
$25 - $28/hr
Maintain and update IT knowledge base articles and user guides. * Support IT team with hardware inventory management and equipment setup. * Participate in ongoing training to stay current with ...
Quick apply
Help Desk Desktop Support
Nashville, TN · On-site
$25 - $28/hr
Maintain and update IT knowledge base articles and user guides. * Support IT team with hardware inventory management and equipment setup. * Participate in ongoing training to stay current with ...
Customer Support Advocate
Nashville, TN · On-site +1
$22 - $23.50/hr
Experience creating or maintaining support documentation, knowledge base content, or customer-facing instructional materials. * Experience using Zendesk to manage customer communications and ...
Customer Support Advocate
Nashville, TN · On-site +1
$22 - $23.50/hr
Experience creating or maintaining support documentation, knowledge base content, or customer-facing instructional materials. * Experience using Zendesk to manage customer communications and ...
Collision Center Customer Service Representative
$13.75 - $17.75/hr
The position helps to manage the center's volume. CSRs are also expected to manage customer ... Maintains a broad knowledge base of insurance partner requirements regarding authorizations ...
Collision Center Customer Service Representative
$13.75 - $17.75/hr
The position helps to manage the center's volume. CSRs are also expected to manage customer ... Maintains a broad knowledge base of insurance partner requirements regarding authorizations ...
Patient Care Advocate
$21 - $24/hr
... knowledge base, sell them the Genesis services that will deliver the best possible outcomes. We are ... When needed, manage front desk duties such as checking patients in & out while demonstrating ...
New
Quick apply
Patient Care Advocate
$21 - $24/hr
... knowledge base, sell them the Genesis services that will deliver the best possible outcomes. We are ... When needed, manage front desk duties such as checking patients in & out while demonstrating ...
New
Collision Center Customer Service Representative
Cordova, TN · On-site
$13.50 - $17.50/hr
The position helps to manage the center's volume. CSRs are also expected to manage customer ... Maintains a broad knowledge base of insurance partner requirements regarding authorizations ...
Collision Center Customer Service Representative
Cordova, TN · On-site
$13.50 - $17.50/hr
The position helps to manage the center's volume. CSRs are also expected to manage customer ... Maintains a broad knowledge base of insurance partner requirements regarding authorizations ...
Knowledge Base Manager information
See Tennessee salary details
$22.2K - $29.8K
9% of jobs
$29.8K - $37.3K
15% of jobs
$37.9K is the 25th percentile. Wages below this are outliers.
$37.3K - $44.9K
17% of jobs
The median wage is $47.5K / yr.
$44.9K - $52.4K
27% of jobs
$57.1K is the 75th percentile. Wages above this are outliers.
$52.4K - $60K
12% of jobs
$60K - $67.5K
8% of jobs
$67.5K - $75.1K
4% of jobs
$75.1K - $82.6K
3% of jobs
$82.6K - $90.2K
2% of jobs
$90.2K - $97.7K
2% of jobs
$97.7K - $105.3K
1% of jobs
$22.2K
$54K
$105.3K
How much do knowledge base manager jobs pay per year?
Are MIS jobs in high demand?
What are Knowledge Base Managers?
What are the 7 levels of knowledge management?
What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?
What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?
How much do knowledge managers make in the US?
What is the difference between Knowledge Base Manager vs Content Manager?
| Aspect | Knowledge Base Manager | Content Manager |
|---|---|---|
| Primary Focus | Managing and organizing knowledge base articles and information systems | Creating, editing, and overseeing digital content across platforms |
| Skills & Certifications | Knowledge management, technical writing, CMS proficiency | Content creation, SEO, editing skills |
| Work Environment | IT teams, customer support, technical departments | Marketing, media, digital teams |
| Industry Usage | IT, customer service, technical support | Media, marketing, publishing |
While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.
What does a knowledge base manager do?

Job description
Job Title - Stakeholder Support Lead
Contract Duration – 6+ Months
Onsite Locations - TN-Nashville or Broadway NYC
Requirement
Bachelor''s degree in Business, Finance, Accounting, or a related field
• 10+ years of AP/PTP experience, with at least 4 years in a Director or VP-level leadership role
• Demonstrated expertise across the full AP/PTP lifecycle including invoicing, payments, and vendor management
Familiarity with Oracle Fusion AP modules
• Experience building or leading a customer service, help desk, or inquiry management function within a finance or shared services environment
• Strong root cause analysis and problem-solving skills with the ability to translate inquiry trends into actionable process improvements
• Proven ability to manage large, globally distributed teams and deliver results in a fast-paced, change-intensive environment
• Excellent stakeholder management and executive communication skills
• Hands-on experience with support ticketing or service desk systems (e.g., ServiceNow)
• Experience leveraging AI-enabled support tooling (e.g., chatbots, automated triage and routing, or knowledge-base assist) to improve service delivery
Nice to Have:
• Experience supporting an ERP migration from a service delivery or change management perspective
• Knowledge of SOX controls relevant to PTP inquiry handling and process documentation
• Media, entertainment, or large enterprise industry background
• Experience operating in a global shared services or GBS environment
About Ora Apps
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Edison, NJ, US