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Knowledge Base Manager Jobs in Tennessee (NOW HIRING)

Jetson Home

Field Operations Manager

Nashville, TN · On-site

$104K - $116K/yr

The Field Operations Manager is responsible for ensuring that the HVAC installation teams are fully ... knowledge base. What You Will Do: * Ensure daily readiness of field teams by coordinating tools ...

TeamLogic IT

Sales Manager

Memphis, TN · On-site

You will manage the complete sales cycle from prospect identification through close. You will have ... No other MSP in Memphis has the nationwide support capabilities, purchasing power, knowledge base ...

CoreCivic

Clinical Supervisor - RN

Hartsville, TN · On-site

$128K/yr

Must demonstrate excellent communication skills and possess a strong knowledge base of clinical nursing and basic principle/practices of management. * Must have a basic working knowledge of computer ...

Petroleum Equipment Company

Be Seen First

Customer Service Representative

Nashville, TN · On-site

$17 - $20/hr

Develop and maintain a knowledge base of the evolving products and services ​ Qualifications ... management needs. We will achieve this goal by maintaining our core values.

CNSCares

RN Case Manager - Home Health

Lenoir City, TN

$80K/yr

... knowledge base. Other assigned duties include: * Provides accurate and complete documentation with rationale to ensure reauthorization of patients. * Delivers services in the field or away from ...

Sage Dental

Dental Receptionist

Chattanooga, TN · On-site

$15 - $19.75/hr

Elevate your knowledge base and obtain continuing education credits * Clear growth path into Patient Care Advocate, Assistant Office Manager, and beyond * Modern AI-powered scheduling and insurance ...

Sage Dental

Dental Receptionist

Chattanooga, TN · On-site

$15 - $19.75/hr

Elevate your knowledge base and obtain continuing education credits * Clear growth path into Patient Care Advocate, Assistant Office Manager, and beyond * Modern AI-powered scheduling and insurance ...

City Brewing Co

IT Manager, Service Desk

Memphis, TN · On-site

Maintain and improve the IT knowledge base and self-service portal. * Manage IT Service Desk-related projects from initiation to completion, including planning, execution, and stakeholder ...

Ashley Global Retail, LLC

Global Services Tech II

Memphis, TN · On-site

$33K - $41K/yr

GTS Manager / GTS Senior Manager Employment Type: Full-Time Global Tech Services - Tech II Position ... Maintain knowledge base documentation * Implement process improvements * Follow escalation ...

Insight Global

Program Administrator

Memphis, TN · On-site

$30 - $35/hr

Coordinate pricing, billing, contract management, and onboarding activities * Maintain SOPs, documentation, and knowledge base resources * Ensure adherence to established processes and compliance ...

Insight Global

Program Assistant

Memphis, TN · On-site

$25 - $26/hr

Coordinate pricing, billing, contract management, and onboarding activities * Maintain SOPs, documentation, and knowledge base resources * Ensure adherence to established processes and compliance ...

Oracle

Senior Principal Program Manager

Nashville, TN · On-site

$112K - $112K/yr

Experience with generative AI capabilities, including knowledge base augmentation * Strong ... Ability to manage multiple projects, stakeholders, and priorities concurrently * High degree of ...

Insight Global

Operations Coordinator

Memphis, TN · On-site

$30 - $33/hr

Coordinate pricing, billing, contract management, and onboarding activities * Maintain SOPs, documentation, and knowledge base resources * Ensure adherence to established processes and compliance ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Tennessee

Knowledge Base Manager information

See Tennessee salary details

$22.2K

$54K

$105.3K

How much do knowledge base manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for knowledge base manager in Tennessee is $54,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $62,200.00 per year, depending on experience, location, and employer.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Tennessee? For Knowledge Base Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Tennessee look for? The top searched job categories for Knowledge Base Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Knowledge Base Manager jobs? Cities in Tennessee with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Tennessee as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $54,026 per year, or $26 per hour.

Field Operations Manager

Jetson Home

Nashville, TN • On-site

$104K - $116K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Job description

 

The Opportunity:

We are looking for an extremely motivated and passionate HVAC professional with field operations management who would like to be a part of an exciting new company looking to fight climate change through disrupting the residential HVAC industry. This marks our expansion in the Nashville market. The Field Operations Manager is responsible for ensuring that the HVAC installation teams are fully supported and equipped to perform their work safely, efficiently, and to the highest quality standards. This role bridges field operations and leadership, with a focus on readiness, resource allocation, and real-time problem-solving to drive team success. As we continue to iterate the processes and procedures that ensure the highest installation quality and efficiency, this role will play an integral role by contributing to the knowledge base.

What You Will Do:

  • Ensure daily readiness of field teams by coordinating tools, equipment, vehicles, parts, and job documentation.
  • Act as the primary liaison between the field crew and internal departments such as logistics, procurement, and scheduling.
  • Conduct site visits to provide support, coaching, and quality assurance for active installation projects.
  • Monitor and enforce company safety standards and ensure compliance with local codes and regulations.
  • Identify operational obstacles and work proactively to resolve issues that impact field productivity or installation timelines.
  • Conduct pre-installation walkthroughs to ensure all project parameters
  • Maintain an up-to-date understanding of the staffing needs based relevant business inputs.
  • Train and mentor field technicians to improve workmanship, efficiency, and customer service.
  • Review completed installations to ensure quality standards and customer expectations are met or exceeded.
  • Support warranty and rework investigations and help implement corrective action plans.
  • Provide performance feedback and assist with evaluations of field team members.
  • Collaborate with senior leadership to develop and refine operational procedures and best practices.

What You Bring:

  • Proven experience as an HVAC install team member and team lead.
  • HVAC NATE and Section 608 certification preferred.
  • 5+ years in a management role, overseeing field teams.
  • Strong knowledge of HVAC systems including heat pumps.
  • Ability to lead, coach, and motivate field personnel.
  • Ability to read blueprints and schematics.
  • Familiarity with building codes and regulations.
  • Excellent English communications and customer service skills.
  • Proficiency with scheduling software, mobile work apps, field management tools and general business tools expertise.
  • Valid driver's license and clean driving record.
  • Excellent problem-solving and organizational skills.
  • Follows OSHA Electrical Standard
  • Follows the Occupational Safety and Health Administration's (OSHA) Lockout/Tagout (LOTO) standard

Job Type: Full-time, Permanent

Pay: $104,000 - $116,000 per annum

Benefits:

Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson

Health Insurance premium 85% paid by Jetson

Education Support

Parental Leave Top Up

401k program

Work Location: In person - Nashville, TN

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