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Knowledge Base Manager Jobs in New York (NOW HIRING)

Match Group

Knowledge Management Program Lead

New York, NY · On-site +1

$120K - $144K/yr

  • Retirement

About the Role We're looking for a Knowledge Management Program Lead to build and scale the ... base pay offered. This salary range is reflective of a position based in New York City. This salary ...

Apex 2000

Aladdin Product Manager

Manhattan, NY · On-site

Requirements: * 5-8 years in product management, business analysis, or solution design within ... Maintain a living Aladdin knowledge base covering configurations, integrations, known issues, and ...

Match Group

Knowledge Management Program Lead

New York, NY · On-site +1

$120K - $144K/yr

About the Role We're looking for a Knowledge Management Program Lead to build and scale the ... base pay offered. This salary range is reflective of a position based in New York City. This salary ...

Match Group

Knowledge Management Program Lead

New York, NY · On-site

$120K - $144K/yr

  • Retirement

About the Role We're looking for a Knowledge Management Program Lead to build and scale the ... base pay offered. This salary range is reflective of a position based in New York City. This salary ...

CarePoint Health

Case Manager RN

Bayonne, NJ

Drawing on a broad clinical and systems management knowledge base, the Case Manager facilitates the movement of the patient through the acute phase of an episode of illness and ensures linkage with ...

Daikin

Territory Sales Manager

Hauppauge, NY

The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...

Daikin

Territory Sales Manager

Hauppauge, NY

The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...

Daikin

Territory Sales Manager

Hicksville, NY

The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...

Daikin

Territory Sales Manager

Hicksville, NY

The Territory Sales Manager is responsible for planning, organizing, maintaining, developing and ... Expand knowledge base of the company's products and features. * Understand and follow work ...

Getinge Castle

Network Analyst

Wayne, NJ · On-site

Maintains documentation and Knowledge Base Management in related topics. * Day-to-day decision authority to effectively manage network infrastructure (WAN, LAN, VOIP), Firewall and Network Services ...

New

Match Group

Knowledge Management Program Lead

New York, NY · On-site

$144K/yr

  • Retirement

About the Role We're looking for a Knowledge Management Program Lead to build and scale the ... base pay offered. This salary range is reflective of a position based in New York City. This salary ...

Apex 2000

Aladdin Product Manager

Manhattan, NY · On-site

Aladdin Product Manager Location: NYC Duration: 9-12 Month JD Requirements: * 5-8 years in product ... Maintain a living Aladdin knowledge base covering configurations, integrations, known issues, and ...

CarePoint Health

Case Manager RN

Bayonne, NJ · On-site

Drawing on a broad clinical and systems management knowledge base, the Case Manager facilitates the movement of the patient through the acute phase of an episode of illness and ensures linkage with ...

CarePoint Health

Case Manager RN

Bayonne, NJ · On-site

Drawing on a broad clinical and systems management knowledge base, the Case Manager facilitates the movement of the patient through the acute phase of an episode of illness and ensures linkage with ...

Getinge

Network Analyst

Wayne, NJ · On-site

Maintains documentation and Knowledge Base Management in related topics. * Day-to-day decision authority to effectively manage network infrastructure (WAN, LAN, VOIP), Firewall and Network Services ...

Getinge

Network Analyst

Wayne, NJ · On-site

Maintains documentation and Knowledge Base Management in related topics. * Day-to-day decision authority to effectively manage network infrastructure (WAN, LAN, VOIP), Firewall and Network Services ...

Getinge

Network Analyst

Wayne, NJ · On-site

Maintains documentation and Knowledge Base Management in related topics. * Day-to-day decision authority to effectively manage network infrastructure (WAN, LAN, VOIP), Firewall and Network Services ...

Barnard College

IT Analyst for Service Desk

New York, NY · On-site

$25 - $29/hr

Investigate user issues by reviewing prior tickets, internal documentation, knowledge base articles ... Ability to manage multiple requests in a high-volume, customer-facing environment. Qualifications:

Barnard College

IT Analyst for Service Desk

New York, NY · On-site

$25 - $29/hr

Investigate user issues by reviewing prior tickets, internal documentation, knowledge base articles ... Ability to manage multiple requests in a high-volume, customer-facing environment. Qualifications:

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in New York

Knowledge Base Manager information

See New York salary details

$26.8K

$65.1K

$126.9K

How much do knowledge base manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for knowledge base manager in New York is $65,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $74,900.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in New York?

For Knowledge Base Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Manager jobs in New York look for?

The top searched job categories for Knowledge Base Manager jobs in New York are:

What cities in New York are hiring for Knowledge Base Manager jobs?

Cities in New York with the most Knowledge Base Manager job openings:

Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,122 per year, or $31.3 per hour.

Knowledge Management Program Lead

Match Group

New York, NY • On-site, Remote

$120K - $144K/yr

Full-time

Retirement

Re-posted 10 days ago

Job description

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we're on a mission to inspire intimate connection to create a less lonely world. We're obsessed with understanding our users' behaviors to help them find love, and our success is defined by one simple metric- setting up great dates. With millions of users across the globe, we've become the most trusted way to find a relationship, for all.

About the Role 

We're looking for a Knowledge Management Program Lead to build and scale the knowledge infrastructure that powers Trust & Safety at Hinge. This is a foundational role where you'll establish the systems, standards, and governance processes that ensure policy and operational knowledge is accurate, consistent, auditable, and accessible across internal teams, vendors, and automated systems.

This is a highly cross-functional role sitting at the intersection of T&S Operations, Education & Outreach, Policy, and Product. You'll transform fragmented, siloed knowledge into a single source of truth that drives enforcement consistency, reduces operational risk, and sets us up to integrate AI effectively into our moderation workflows.

This role offers meaningful, direct impact on how Hinge keeps its community safe and is a strong foundation for growth in knowledge strategy, AI integration, or cross-functional program leadership. 

Responsibilities

  • Establish governance models for how knowledge is created, reviewed, maintained, and retired.

  • Design and operationalize a centralized knowledge management system that serves as the single source of truth for Trust & Safety.

  • Own knowledge infrastructure-including platform selection, configuration, and integrations.

  • Implement version controls, logging, and retrieval mechanisms within that infrastructure.

  • Build systems that link policy, guidance, and SOPs to prevent drift.

  • Develop cascading change management processes to ensure downstream updates are triggered and tracked.

  • Support role- and region-based access to knowledge, and align with cross-functional T&S partners on access standards and single source of truth use cases.

  • Build feedback intake systems that leverage QA, user behavior signals, escalations, and operational data.

  • Define and track program success metrics.

  • Continuously improve knowledge quality and discoverability based on data.

What We're Looking For

  • 4+ years of experience in a Knowledge Management program, with a track record of building or scaling knowledge systems in complex, regulated, or operational environments.

  • Strong familiarity with knowledge platforms (e.g., Guru, Notion, Zendesk, CMS tools) and an understanding of their limitations.

  • Expertise in taxonomy design, information architecture, and content structuring strongly preferred.

  • Excellent communication skills-you can articulate complex concepts clearly and succinctly to stakeholders across functions and levels.

  • Analytically minded-you use data from a variety of sources to identify trends and drive continuous improvement.

  • Deeply curious and collaborative-you ask good questions, challenge assumptions, and seek out perspectives that close knowledge gaps.

  • Highly organized and comfortable working independently, with the judgment to escalate issues that could impact program quality or timelines.

  • Passionate about keeping people safe online, regardless of personal familiarity with specific regional norms or cultures.

 
Preferred Qualifications

  • Experience in Trust & Safety, content moderation, or platform operations.

  • Familiarity with AI-assisted moderation workflows and the knowledge requirements they introduce.

  • Background working in cross-functional environments with policy, legal, product, and vendor teams.

  • Experience supporting or implementing knowledge tools for distributed or outsourced operations teams.

$120,000 - $144,000 a year
Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
As a member of our team, you'll enjoy:

401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.

Professional Growth: Get an annual Learning & Development stipend once you've been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.

Parental Leave & Planning: When you become a new parent, you're eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)

Fertility Support: You'll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.

Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates- Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.

ERGs: We have eight Employee Resource Groups (ERGs)-Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents -that hold regular meetings, host events, and provide dedicated support to the organization & its community.

At Hinge, our core values are...

Authenticity: We share, never hide, our words, actions and intentions.

Courage: We embrace lofty goals and tough challenges.

Empathy: We deeply consider the perspective of others.

Diversity inspires innovation

Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.

#Hinge
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