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Knowledge Base Manager Jobs in New York (NOW HIRING)

Playbook

Technical Writer

Hoboken, NJ · On-site

  • Medical

  • Retirement

  • PTO

... managing the build out of great knowledge bases for SAAS products. Please share the links to knowledge bases you have worked on including precisely what you did as part of the knowledge base build ...

Scan.com

Product Operations Manager

New York, NY · On-site

$90K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build and maintain a product knowledge base that is structured for AI agent consumption from day ... Product managers rely on you to keep the machinery running, and cross-functional stakeholders trust ...

Intellyk

Release Engineer

Jersey City, NJ · On-site

Familiarity with ticketing systems and knowledge base tools is a plus * Ability to work under pressure in a fast-paced environment and manage multiple priorities effectively * Willingness to learn ...

Harvey

Analyst, Customer Trust

New York, NY · On-site

$94K - $141K/yr

Manage our Trust Center, create and maintain a high-quality security and regulatory knowledge base, and help develop thought leadership supporting our GTM teams to handle complex security discussions.

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in New York

Knowledge Base Manager information

See New York salary details

$26.8K

$65.1K

$126.9K

How much do knowledge base manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for knowledge base manager in New York is $65,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $74,900.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's knowledge management system, ensuring information is accurate, accessible, and up-to-date. They often collaborate with content creators, use tools like content management systems, and may analyze user feedback to improve the knowledge base's effectiveness.

What are popular job titles related to Knowledge Base Manager jobs in New York?

For Knowledge Base Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Manager jobs in New York look for?

The top searched job categories for Knowledge Base Manager jobs in New York are:

What cities in New York are hiring for Knowledge Base Manager jobs?

Cities in New York with the most Knowledge Base Manager job openings:

Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $65,122 per year, or $31.3 per hour.

Technical Writer

Playbook

Hoboken, NJ • On-site

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

Company Mission

At Playbook we believe that everyone deserves the ability to get ahead with incredible sports & academic programs. Through our best in class technology and integrated platform services we are revolutionizing the way that sports, education, and activity entrepreneurs launch and manage programs for students and communities across the world. 

We have an amazing list of customers and partners including professional sports teams, fortune 500 companies, and 100's of leading sports and activity organizations across the country. We also have established partnerships with star athletes including Kristaps Porzingis, Didi Gregorius, and over 30 other professional athletes and influencers who embody our values and support our mission.


About the Role

Playbook is seeking a talented and experienced technical writer to work alongside our development team to create, maintain, and publish articles in our knowledge base for our SAAS serving small sports, fitness, and activity organizations. Additionally, the ideal candidate will help with internal technical documentation and the documentation of developer requirements in Jira. We are seeking an experienced technical writer who is passionate about our mission with strong attention to detail and a track record of efficiently delivering exceptional knowledge base content.  It's a bonus if you have experience being part of scrum processes and are able to provide references who can confirm that you write incredibly clear and comprehensive Jira tickets.

Tasks, Duties, Responsibilities

  • Writing, publishing, and maintaining high-quality content within the support knowledge base including internal and public facing articles.
  • Communicate complex technical details to audiences of highly variable skill levels.
  • Communicate complex developer requirements to our team of developers in he form of thorough and clear Jira tickets.
  • Assist in creation of onboarding guides (userpilot/appcues).
  • Knowledge, Skills, Competencies
  • Experience in planning, leading, directing, and managing the build out of great knowledge bases for SAAS products. Please share the links to knowledge bases you have worked on including precisely what you did as part of the knowledge base build out and upkeep
  • Strong ability and proficiency writing and communicating with the english language.
  • Familiarity with using front-end online publishing languages including HTML, CSS, AWS preferred.
  • Familiarity with using back-end online publishing languages including python, experience with django preferred but not required
  • Knowledge of UI/UX terminology.
  • Ability to work independently and collaboratively in a fast-paced team environment.

Benefits

  • 401(k) and 401(k) matching
  • Paid Time Off
  • Health Reimbursement Account (HRA)
  • Paid Travel Opportunities


Apply