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Knowledge Base Content Specialist Jobs in Indiana

Hearst

Clinical Pharmacist

Carmel, IN

$112K - $134K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...

First Databank

Clinical Pharmacist

Carmel, IN

$112K - $134K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...

Hearst Newspapers

Clinical Pharmacist

Indianapolis, IN

$113K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...

Hearst

Clinical Pharmacist

Carmel, IN

$112K - $134K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...

Hearst Newspapers

Clinical Pharmacist

Indianapolis, IN · On-site

$113K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...

Hearst Communications, Inc.

Clinical Pharmacist

Carmel, IN · On-site

$112K - $134K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...

Hearst UK

Clinical Pharmacist

Carmel, IN · On-site

$117K - $140K/yr

The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...

Hearst Newspapers

Clinical Pharmacist

Indianapolis, IN · On-site

$113K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...

Hearst UK

Clinical Pharmacist

Indianapolis, IN · On-site

$113K - $135K/yr

The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...

Hearst Health

Clinical Pharmacist

Indianapolis, IN · On-site

$113K - $135K/yr

The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...

Hearst

Clinical Pharmacist

Carmel, IN · On-site

$112K - $134K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...

Hearst

Clinical Pharmacist

Indianapolis, IN

$113K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...

Hearst

Clinical Pharmacist

Indianapolis, IN · On-site

$113K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...

First Databank

Clinical Pharmacist

Indianapolis, IN · On-site

$113K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...

Hearst Health

Clinical Pharmacist

Carmel, IN · On-site

$112K - $134K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...

Hearst

Clinical Pharmacist

Carmel, IN · On-site

$117K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...

Hearst Newspapers

Clinical Pharmacist

Indianapolis, IN

$113K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role will require researching source pharmaceutical information, making detailed observations, analyzing source content and interpreting results for possible inclusion within knowledge base ...

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All JobsKnowledge Base Content Specialist JobsKnowledge Base Content Specialist Jobs in Indiana

Knowledge Base Content Specialist information

What are some common challenges faced by knowledge base content specialists when maintaining and updating documentation?

One common challenge for Knowledge Base Content Specialists is ensuring that documentation remains current as products, services, or processes evolve. This often requires close collaboration with subject matter experts, product managers, and support teams to gather accurate, up-to-date information. Additionally, balancing clarity and technical accuracy can be difficult, especially when catering to audiences with varying levels of expertise. Regularly auditing existing content and prioritizing updates based on user feedback and analytics are essential practices to overcome these challenges.

What does a knowledge base content specialist do?

A Knowledge Base Content Specialist is responsible for creating, organizing, and maintaining the content in a company's knowledge base or help center. They ensure that information is accurate, easy to understand, and accessible to users, often working closely with subject matter experts and support teams. Their goal is to improve customer self-service and reduce support inquiries by providing clear and helpful documentation, FAQs, troubleshooting guides, and other resources.

What are the key skills and qualifications needed to thrive as a knowledge base content specialist?

To thrive as a Knowledge Base Content Specialist, you need strong writing, editing, and information-organization skills, often supported by a background in communications, technical writing, or a related field. Familiarity with content management systems (CMS), help desk software, and documentation tools such as Confluence or Zendesk is typically required. Attention to detail, collaboration, and the ability to simplify complex topics for diverse audiences are standout soft skills in this role. These skills ensure the creation and maintenance of clear, accurate, and accessible content that empowers users and supports organizational knowledge sharing.

What are popular job titles related to Knowledge Base Content Specialist jobs in Indiana?

For Knowledge Base Content Specialist jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Content Specialist jobs in Indiana look for?

The top searched job categories for Knowledge Base Content Specialist jobs in Indiana are:

What cities in Indiana are hiring for Knowledge Base Content Specialist jobs?

Cities in Indiana with the most Knowledge Base Content Specialist job openings:

Knowledge Base Content Specialist jobs near you

Content Specialist (Marketing Generalist)

Indiana University

Bloomington, IN • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 9 days ago

Job description

The Kelley School of Business at Indiana University (IU) is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 15,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 137,000 living alumni around the globe.
Home of the nation's number 1 online MBA program, as well as nationally ranked programs like the Full-Time +Flex MBA (number 22), evening Evening MBA (number 16), and undergraduate business programs (number 9), Kelley has been innovating business education for decades.
Job Summary
The Kelley School of Business at Indiana University is seeking a talented storyteller who excels at writing for both print and digital media. The Content Specialist is responsible for ideating, writing, and editing relevant, high-impact copy and marketing content that aligns with Kelley's brand and supports enrollment marketing and brand/reputation efforts across multiple channels, including web, email, and paid media. The Content Specialist is a member of the Content and Creative function, within the Kelley Marketing and Communications team, which guides the creation, delivery, and governance of useful, relevant content for Kelley and its stakeholders.
Department-Specific Responsibilities
  • Develops compelling, high-quality content that supports full funnel enrollment marketing efforts, including digital ad campaigns, and effectively communicates the value of Kelley's brand and programs to a diverse range of audiences, with a primary focus on prospective students. Works on projects that support both the Kelley Bloomington and Indianapolis campuses.
  • Reporting to the Senior Content Specialist, works closely with Content and Creative colleagues, the Enrollment Marketing Strategy, Brand Strategy, and Digital and Web functions to develop integrated, brand-aligned content that delivers on desired outcomes. Contributes to the development of scalable, reusable content that can be adapted across channels and audiences.
  • Writes and edits clear, engaging marketing copy and content for Kelley print and digital media and various channels, including web, email, and paid media.
  • Creates compelling content for digital ad campaigns.
  • Supports development of copy for paid media campaigns, including creating variations of messaging for testing and optimization.
  • Develops content that can be adapted and reused across multiple channels, including breaking down larger pieces into smaller components for modular execution (e.g., headlines, summaries, and calls to action).
  • Understands and implements IU's enterprise content strategy to effectively reach Kelley's target audiences and achieve marketing goals.
  • Fact checks, proofreads, and edits.
  • Coordinates with design, Customer Relationship Management (CRM), and marketing strategy teams to bring projects from concept to completion.
  • Collaborates closely with Kelley clients and teams of creative and digital media professionals that include content writers and editors, web and print designers, video producers, photographers, a social media manager, and project managers.
  • Optimizes content through editing, repurposing, and adapting existing materials for different channels and audiences.
  • Manages and publishes content in IU's content management system.
  • Helps maintain IU and Kelley's content standards, style guides, compliance, and voice and tone.
  • Manages and implements feedback.
  • Keeps up with copywriting and content development trends.
  • Collaborates with digital team to support content needs for email and audience-based marketing efforts.
General Responsibilities
  • Independently develops and executes basic and increasingly more complex strategic marketing plans for a department or functional area within a department to advance goals and objectives, including data collection and market research, target market definition, development of project timelines, sourcing of promotional materials, and marketing content creation.
  • Responds to inquiries and requests from stakeholders and explains information regarding policies, procedures, and programs.
  • Manages relationships with various internal and external stakeholders, including vendors, and acts as a collaborative resource in curating marketing plans to relevant initiatives, groups, events, and programs.
  • Regularly researches relevant subject matter to increase knowledge in area(s) of specialty, including information on various marketing channels (print, online, electronic, email, social media, and direct mail).
  • May participate in team-based marketing planning to align strategies and deadlines across various concurrent projects and initiatives.
  • Collaborates with users of various software programs and creative platforms to create and deliver content and marketing materials in multiple formats to a variety of audiences.
  • May provide guidance to lower-level Marketing Generalists.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
  • Bachelor's degree in communications, marketing, English, public relations, or related field
WORK EXPERIENCE
Required
  • 2 years in a relevant field
Preferred
  • 2 years in a role focused on content creation and production (e.g., copywriting, content marketing)
  • Demonstrated experience writing copy or creating content for a variety of media and channels
  • Experience in brand or admissions marketing
SKILLS
Required
  • Proficient written and verbal communication skills
  • Maintains a high degree of professionalism
  • Demonstrates time management and priority setting skills
  • Demonstrates a high commitment to quality
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Seeks to acquire knowledge in area of specialty
  • Highly thorough and dependable
  • Demonstrates a high level of accuracy, even under pressure
Preferred
  • Demonstrated experience distilling complex information into compelling, accessible content
  • Demonstrated experience producing effective creative content for digital ad campaigns, incuding social media content
  • Familiarity with adapting content for different audience segments or stages in the user journey
  • Experience repurposing content into multiple formats and shorter components
  • Understanding of marketing performance metrics (engagement, click-through rate, etc.) and how to shift underperforming content as needed
  • Experience using generative AI to enhance creativity and workflows through prompts and careful attention to accuracy
  • Exceptional independent copywriting or content creation skills and experience using them to develop clear, concise, and key message-focused communications
  • Knowledge of higher education landscape
  • Experience independently researching and interviewing subject matter experts
  • Ability to capture the voice of a brand/person
  • Eagerness to learn and be mentored
  • Self-starter who is highly organized and dependable
  • Ability to work quickly under tight deadlines
  • Demonstrates creativity and problem-solving skills
  • Commitment to learning and keeping up with major industry trends
  • Understanding of paid media key performance indicators (KPI), web traffic metrics, and search engine optimization (SEO)
  • Familiarity with copywriting for paid media
  • Familiarity with content strategy principles
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana or Indianapolis, Indiana
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
  • Comprehensive medical and dental insurance
  • Health savings account with generous IU contributions
  • Healthcare and dependent care flexible spending accounts
  • Basic group life insurance paid by IU
  • Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
  • Base retirement plan with generous IU contributions, subject to vesting
  • Voluntary supplemental retirement plan options
  • Tuition subsidy for employees and family members taking IU courses
  • 10 paid holidays plus a paid winter break each year
  • Generous paid time off plans
  • Paid leave for new parents and IU-sponsored volunteer events
  • Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification
Career Level: Career
FLSA: Exempt
Job Function: Marketing & Communications
Job Family: Marketing
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
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