Knowledge Base Analyst Jobs (NOW HIRING)

Are you passionate about organizing knowledge, improving processes, and using AI to transform the way work gets done? In this role, you will partner across the organization to build and maintain a centralized knowledge management system that supports our AI initiatives. By organizing critical business processes and documentation in SharePoint, you'll help improve efficiency, accelerate onboarding, reduce knowledge loss, and enable employees to quickly access the information and guidance they need. This is a unique opportunity to help shape a new function at the intersection of business operations, technology, and AI.

Modern Woodmen of America is one of the nation’s largest fraternal benefit societies, with over $18 billion assets. Fraternals are unique membership organizations that pair the “member-owned” characteristic of a mutual insurance company with the “social mission” characteristic of a service organization. They unite individuals with common bonds, provide a variety of life insurance and investment products, and form one of the nation’s most effective volunteer networks.

Responsibilities:

• Organize and maintain internal documents, including, policies, procedures, and other business content.
• Design and apply metadata, tagging, and classification standards to improve content searchability and usability.
• Assist others in moving documents from network drives and paper-based formats into cloud-based systems, (SharePoint).
• Partner with business areas to review, clean up, updates, fill gaps, and organize existing documents and content.
• Support the preparation of content for use in AI tools by ensuring structure, consistency, and completeness.
• Administer and support the organization’s record retention program.
• Monitor document quality and organization practices to support ongoing maintenance of the knowledge base.
• Use AI-assisted tools to help accelerate work.
• Collaborate with architects, analysts, and data teams to align document organization with broader data and AI efforts.

What we need:

• Bachelor’s degree in Business Information Management, or related field.
• 2 to 4 years of experience in business analysis, content management, records management, or a related field.
• Strong ability to organize and structure information in a clear, logical, and user-friendly manner.
• Experience managing documents and content within SharePoint environments.
• Excellent communication and collaboration skills, with the ability to work effectively across multiple departments and levels of the organization.
• Familiarity with metadata management, tagging strategies, content classification, and information governance concepts.
• Demonstrated ability to learn and adapt to new technologies, including AI-enabled tools and solutions.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
• Service-oriented mindset focused on improving how employees access, use, and benefit from organizational information.

What we offer:

• Pay: The hourly pay for this position is $32.75. The specific rate will depend on the successful candidate’s qualifications and prior experience. Applicants must be legally authorized to work in the United States without the need for current or future employment-based sponsorship. We are unable to sponsor or take over sponsorship of employment visas at this time, nor can we guarantee future sponsorship.
• Work Arrangements: This is a full-time hybrid position: 37.5 hours per week (7.5 hours per day), Monday-Friday, with flexible start time between 7 a.m.-9 a.m. Hybrid positions work at least four days in office each week.  Employees beginning to work in a new hybrid role will be expected to work on-site (five days a week) during the initial training period which may be up to one year. Hybrid work arrangements are subject to change at any time based on business needs.
•  Stability: Modern Woodmen has been Modern Since 1883® and exists for our members. We make long-term decisions that provide stability for our employees, financial representatives, and members.
• Respect for personal time: We offer vacation, sick leave and 11 paid holidays. We value your time outside of work and offer careers that blend work and life well.
• Professional growth: Benefit from our commitment to employee development which includes educational offerings to enhance your knowledge of our industry.
• Great culture: We build strong working relationships across our organization through collaborative work and volunteer opportunities.
• A beautiful office: Enjoy a beautiful view! Our home office, located in downtown Rock Island, IL, has a lovely plaza overlooking the Mississippi River.
• On-site Café: Our employees can purchase a variety of breakfast, lunch, and beverage options at Café 1883.
• A thriving local community: Not from the Quad Cities and hesitant to consider relocation? Give it some thought. The Quad Cities offers an idyllic Midwestern lifestyle along the mighty Mississippi and consistently ranks at the top of the list for quality of life and cost of living. It is home to more than our share of artists, festivals, and fun in every season.
• Exceptional benefits: Our comprehensive benefits package is designed to support your health and financial well-being. Benefits include:
  • Company-paid retirement plan
  • Matching 401(k) plan
  • Employee Impact Bonus
  • Medical, Dental and Prescription Drug Insurance. We pay 100% of employees’ health insurance premiums and 50% of employee dependents’ premiums.
  • Group term life insurance.
  • Long-term and short-term disability.
  • Voluntary benefits: vision, flexible savings accounts (FSA), accident insurance

Modern Woodmen is an equal opportunity employer. Modern Woodmen is committed to providing a respectful environment where each person’s diverse opinions, attitudes, attributes, and feelings are respected.