Knowledge Base Administrator Jobs in Georgia (NOW HIRING)

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Georgia Tech Research Institute (GTRI) is the nonprofit, applied research organization of the Georgia Institute of Technology (Georgia Tech). Founded in 1934 as the Engineering Experiment Station, GTRI has grown to more than 2,900 employees supporting eight laboratories in over 20 locations around the country.

Systems Administrators provide technical support and troubleshooting assistance for Information Technology systems, hardware, and software. They diagnose system issues, resolve technical problems, and ensure system availability and functionality to support end-users and business operations.

Job Duty 1 -
Provide technical support, troubleshooting, and issue resolution for Information Technology systems, applications, and hardware.
Job Duty 2 -
Respond to system support requests, incidents, and service tickets to address user needs and concerns.
Job Duty 3 -
Diagnose system problems, errors, and performance issues to identify root causes and implement solutions.
Job Duty 4 -
Install, configure, and maintain system software, applications, and updates to ensure system functionality.
Job Duty 5 -
Document system support procedures, frequently asked questions, and knowledge base articles for user self-help and training.
Job Duty 6 -
Conduct system monitoring, performance tuning, and preventive maintenance to optimize system operations.
Job Duty 7 -
Provide user training, guidance, and support on system features, functionalities, and best practices.
Job Duty 8 -
Stay informed about system support tools, Information Technology service management practices, and user support trends.

Job Duty 9 -
Collaborate with Information Technology teams, vendors, and stakeholders to resolve complex system support issues.

Job Duty 10 -
Perform other job-related duties as assigned.

Educational Requirements
Associate Degree in a related discipline or equivalent combination of education and experience.
Required Experience
No prior relevant work experience required.

Preferred Educational Qualifications
Bachelor's Degree in a related discipline or equivalent

• Associates degree, technical diploma, or equivalent combination of education (at least two years of experience).
• Exceptional customer service, oral, and written communication skills.
• Strong troubleshooting and problem-solving abilities.
• Familiarity with automating operating system deployments.
• Experience with scripting languages like Python or PowerShell.
• Skilled in deploying and configuring operating systems on bare-metal servers and mixed-OS workstations.
• Working knowledge of Linux and Microsoft Windows operating systems.
• Understanding of infrastructure technologies, including Active Directory, DHCP, DNS, Group Policy, Hyper-V, WDS, and WSUS.
• Familiarity with networking concepts.
• Experience working with enterprise workstations, peripheral hardware, and software.
• Capable of configuring and troubleshooting common applications and devices.
• Ability to learn and manage system and security tools.
• Proficient in working in a mixed-OS environment.
• Ability to work within accredited DoD closed areas.
• Valid driver's license, as driving may be required for this role.
• Willingness to pursue professional learning and certifications.
• Flexibility to perform additional duties as assigned.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will travel
This position requires a security clearance.

This position qualifies as an Essential Personnel

Salary range: $54,194 - $79.096

Location: Atlanta, GA

Successful candidate must be able to pass a background check. Please visit https://usg.policystat.com/policy/19298143/latest/