KnowBe4 is actually a leading security awareness training and simulated phishing platform provider, so working in a KnowBe4 role typically requires expertise in cybersecurity, training delivery, and SaaS technologies, often supported by certifications such as CompTIA Security+ or CISSP. Familiarity with Learning Management Systems (LMS), phishing simulation tools, and cybersecurity frameworks is essential for success. Strong communication, presentation, and customer relationship skills help professionals effectively educate clients and build lasting partnerships. These competencies are crucial to drive user engagement, support client adoption, and ultimately improve organizational security awareness.