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Sears Holdings

Call Center Team Manager

Lake Mary, FL · On-site

Our Call Centers offers employment opportunities that support a variety of our businesses, including appliance protection plan sales, Sears.com and Kmart.com customer support, product repair ...

Benevis

Traveling Associate Dentist

Sumter, SC · On-site

$850/day

Willing and able to travel to the following loctions: * 3 K-Mart Plaza, Greenville, SC 29605 * 3227 W Blue Ridge Dr, Greenville, SC 29611 * 3112 N Main St, Anderson, SC 29621 * 5422 Forest Dr ...

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How much do kmart jobs pay per hour?

As of May 31, 2026, the average hourly pay for kmart in the United States is $13.46, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $15.38 per hour, depending on experience, location, and employer.

What is a Kmart job?

A Kmart job refers to a position at Kmart, a retail chain that offers roles in customer service, sales, stocking, and management. Employees may assist customers, operate cash registers, restock shelves, and maintain store cleanliness. Positions can be part-time or full-time, with opportunities for advancement. Working at Kmart can provide retail experience, flexible scheduling, and employee discounts.

What are the key skills and qualifications needed to thrive in the Kmart position, and why are they important?

To thrive as a Kmart Team Member, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and retail merchandising tools is typically required. Excellent communication, teamwork, and problem-solving skills set candidates apart in this fast-paced environment. These competencies are essential for ensuring efficient store operations, providing a positive shopping experience, and supporting overall business goals.

What does a typical shift look like for a Kmart Team Member?

A typical shift for a Kmart Team Member involves a mix of customer service, stocking shelves, operating cash registers, and helping to keep the store clean and organized. Team Members frequently assist customers with locating products, answer questions about inventory, and handle returns or exchanges. Depending on the day and the needs of the store, you may also help with setting up promotional displays or restocking high-demand items. Shifts may include evenings, weekends, and holidays, offering flexibility but also requiring adaptability to changing priorities. Working closely with supervisors and coworkers, team effort is key for maintaining store standards and ensuring a positive customer experience.
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What cities are hiring for Kmart jobs? Cities with the most Kmart job openings:
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What states have the most Kmart jobs? States with the most job openings for Kmart jobs include:
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Kmart jobs near you
Infographic showing various Kmart job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 97% Physical, and 3% Hybrid job distribution, with an average salary of $28,000 per year, or $13.5 per hour.
Call Center Team Manager

Call Center Team Manager

Sears Holdings

Spokane Valley, WA • On-site

Full-time

Posted 11 days ago

Transformco rating

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Company Description
Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than 130 million customer calls, letters and e-mails each year. Our Call Centers offers employment opportunities that support a variety of our businesses, including appliance protection plan sales, Sears.com and Kmart.com customer support, product repair scheduling, new product delivery and appliance parts sales. By providing comprehensive system, product, and soft-skills training, customer contact agents are fully prepared to serve customers. Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning, staffing and training, and results-oriented data-driven initiatives.
Job Description
Great opportunity to lead high performance teams! Drives revenue and through the coaching and development of call center sales agents. Responsibilities include coaching for improvement, monitoring and managing performance, and fostering a fun, productive environment. Models attributes such as valuing diversity, communicating openly and frequently, demonstrating integrity, and change management.
Qualifications
RESPONSIBILITIES: Directly supervises a team of call center agents in a sales environment. Provides and documents performance feedback through side-by-side coaching, performance reviews and goal setting, quality monitoring, and deficiency management. Supports and communicates business goals, quality standards, processes and procedures, and policies. Administers motivational programs that include incentives, contests, and team performance programs. Participates in the interviewing process and makes hiring recommendations. Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace; consults Department Manager and/or HR for guidance as needed. May handle escalated customer issues. // REQUIREMENTS: Recent Supervisory experience required. Call center and/or sales experience preferred. Proficiency in office software required, MS Word/Excel preferred. Willingness to relocate for future promotional opportunities preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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About Transformco

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Transformco is a paramount player in the retail industry within the US, with their Strategic business operations headquartered in Hoffman Estates, IL. The company was established with the purpose to enhance retail by embracing transformation and leveraging people, technology, and insights to give customers delightful shopping experiences. The vast array of products and services offered by Transformco includes appliances, tools, lawn and garden equipment, and automotive repair and maintenance goods.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Hoffman Estates, IL, US

Year founded

2019

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