Key Account Manager Jobs in Burlington, VT (NOW HIRING)

The Account Manager is responsible for delivering comprehensive management services to a portfolio of captive insurance companies. This role operates under general direction and focuses on financial statement preparation and review, regulatory compliance, client relationship management, and the effective use of approved AI-enabled tools to enhance productivity, support analysis, and improve service delivery. The position plays a key part in supporting strategic initiatives, ensuring adherence to accounting practices, maintaining effective communication with clients, regulators, and service providers, and leveraging AI responsibly while exercising sound professional judgment and safeguarding confidential information. Ideal candidates will have a strong background in accounting and captive insurance, excellent analytical and communication skills, the ability to manage complex issues and client needs with professionalism, and demonstrated AI literacy, including the ability to validate AI-generated outputs and identify opportunities to improve business processes through responsible AI adoption.
Note: visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Ensures strong relationships with client, regulators, captive directors and key service providers. Primary focus on financial statement review and/or preparation.  Works as part of the Client Service Team, as well as interacts with clients, prospects, regulators and external service providers.

Specific Responsibilities:

Insurance

• Liaison with insurance broker and reinsurance brokers as required.
• Assist with underwriting documentation and decisions in conjunction with the Client Service Team and the Practice Underwriting resources, as appropriate.
• Monitoring of exposures and risk transfer pricing within assigned portfolio.
• Obtain regulatory approval for changes to the business plan.
• Obtain Board approval for underwriting decisions.

Finance/Regulatory

• Monitoring of domicile solvency and capital requirements
• Obtaining regulatory approval of changes to business plan
• Obtaining board approval for underwriting decisions
• Accounting for premium
• Agree reserving methodology
• Ensure the production of management financial statement accounts, statutory accounts and information, budgets, cash flow statements and supplementary information as required.
• Assist with the adoption of appropriate accounting practices and ensure adherence thereto.
• Manage or supervise cash requirements of the companies
• Liaise with and monitor investment managers in respect of invested funds
• Assist Client Service Team with co-ordination of board meetings
• Ensure timely production and accuracy of board papers.
• Ensure timely production of minutes and review prior to distribution.
• Action matters arising from client meetings
• Ensure relevant company secretarial functions are performed in a timely manner.
• Ensure compliance with Corporate Governance.

Management

• To assist in providing input on strategic and operational issues.  Assume responsibility for a specific area of company strategy.
• To assist in implement policies adopted by Practice
• Contact is maintained with all client directors and that they are advised of any developments.
• Keep Practice leadership apprised of client developments.
• Entertain clients & prospects as required.
• Support Senior Management in performing board insight, perspective & thought leadership as required
• Understands importance of Internal Control procedures and the WTW code of Conduct and works to be seen as a role model in the office.

Requirements

• 4-year degree in Accounting, Finance or equivalent work experience, or related area or CPA qualification
• 3 - 5 years of relevant Captives experience
• In depth knowledge and experience of captive insurance and insurance industry in the following areas: 

(1) accounting for captives 

(2) insurance products, and 

(3) problem resolution

• Willis Towers Watson knowledge (platforms, structure, approved AI-enabled tools and capabilities, etc.) and demonstrated AI literacy, including the responsible use of AI to enhance productivity, support business decision-making, improve client outcomes, and maintain appropriate professional judgment, data privacy, and regulatory compliance.
• Client Relationship Management: Build and maintain trusted relationships with clients, regulators, board members, and key stakeholders.
• Communication & Presentation: Excellent verbal and written communication skills, including the ability to effectively present to boards and senior stakeholders.
• Influencing & Negotiation: Ability to influence decisions, negotiate outcomes, and manage stakeholder expectations.
• Project & Team Leadership: Lead and coordinate projects while demonstrating emerging leadership and people management capabilities.
• Compliance & Quality Management: Ensure adherence to regulatory, governance, compliance, and quality control standards.
• Problem Solving & Judgment: Resolve complex issues independently and appropriately escalate highly complex matters.
• Professional Collaboration: Work effectively across teams to deliver client-focused solutions and support business objectives.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Compensation and Benefits 

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation 

The base salary compensation range being offered for this role is $80,000.00-$115,000.00 USD annually.

This role is also eligible for an annual short-term incentive bonus.
Company Benefits 

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets