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Kaiser Customer Service Representative Jobs (NOW HIRING)

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Kaiser Customer Service Representative information

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How much do kaiser customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for kaiser customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Kaiser Customer Service Representative?

Kaiser Customer Service Representatives are professionals who assist Kaiser Permanente members and patients with their questions, concerns, and service needs. They handle inquiries about health plan benefits, billing, appointment scheduling, and resolving issues related to healthcare services. These representatives play a vital role in ensuring members receive accurate information and a positive customer experience. They typically work in call centers or medical office settings, serving as the first point of contact between members and Kaiser Permanente. Excellent communication skills and knowledge of Kaiser’s services are essential for this role.

What are the key skills and qualifications needed to thrive as a Kaiser Customer Service Representative?

To thrive as a Kaiser Customer Service Representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and healthcare terminology is often required. Patience, empathy, and active listening help representatives effectively address member concerns and build trust. These skills ensure timely, accurate support and a positive experience for Kaiser Permanente members navigating complex healthcare services.

What are some common challenges faced by Kaiser Customer Service Representatives, and how can they be managed effectively?

Kaiser Customer Service Representatives often handle a high volume of inquiries related to health plans, billing, and appointment scheduling, which can sometimes lead to challenging interactions with frustrated members. Managing these situations requires strong communication skills, patience, and the ability to remain calm under pressure. Access to comprehensive training and support from experienced team leads helps representatives stay informed and confident. Additionally, collaborating with other departments ensures that complex issues are resolved efficiently and members feel supported throughout their experience.

What is the difference between Kaiser Customer Service Representative vs Kaiser Medical Assistant?

AspectKaiser Customer Service RepresentativeKaiser Medical Assistant
CredentialsHigh school diploma or equivalent; customer service experienceMedical assisting certification or diploma; CPR certification
Work EnvironmentCall centers, front desk, patient support areasClinics, medical offices, patient exam rooms
Employer & Industry UsageHealthcare provider support roles at KaiserClinical support roles within Kaiser healthcare facilities
Common Search & ComparisonCustomer service, patient support, healthcare communicationClinical assistance, patient care, medical procedures

The Kaiser Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions in a support role. In contrast, the Kaiser Medical Assistant performs clinical tasks, assists with patient examinations, and supports medical staff. Both roles are essential in Kaiser’s healthcare environment but differ in responsibilities, credentials, and work settings.

How to get hired as a Kaiser customer service representative?

To get hired as a Kaiser Customer Service Representative, candidates should review the job requirements on the company's careers page, ensure they have strong communication and customer service skills, and submit an application online. Relevant experience in healthcare or customer support and familiarity with medical terminology can improve chances. Preparing for interviews and demonstrating a professional attitude are also important steps in the hiring process.

What states have the most Kaiser Customer Service Representative jobs?

States with the most job openings for Kaiser Customer Service Representative jobs include:

What are popular job titles related to Kaiser Customer Service Representative jobs?

For Kaiser Customer Service Representative jobs, the most frequently searched job titles are:

Kaiser Customer Service Representative jobs near you
Infographic showing various Kaiser Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

(CSR) Customer Service Representative

Columbus, IN • On-site

Summers Plumbing Heating & Cooling
Personal Services • 11 - 50 employees
Learn more about Summers Plumbing Heating & Coolingexternal

$29K - $34K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Summers Plumbing Heating & Cooling rating

7.2

Company rating: 7.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Summers Plumbing Heating & Cooling is seeking to hire a full-time (CSR) Customer Service Representative to join our HVAC and plumbing office team.

This plumbing and HVAC (CSR) Customer Service Representative position works 8:00 am - 5:00 pm and earns $29,000 to $34,500/year, plus commission! We also offer well-rounded benefits including medical, dental, vision, life insurance, and a company-matched 401(k) plan!

Can you help customers by providing product and scheduling assistance? Do you have exceptional communication skills? Are you an exceptional communicator? Are you a team player who can support our values of respect, reliability, quality, service, and integrity? If yes, end your job search with Summers and apply today!


ABOUT SUMMERS OF COLUMBUS

Our knowledgeable and friendly service professionals and technicians have been committed to providing high-quality assistance at reasonable rates since 1969. We are dedicated to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems. Our company is fully bonded, licensed, and insured with 15 locations covering most of Indiana, the most recent being in Dayton, OH. Our team is continually lauded for their "professional yet personable demeanor and obvious technical knowledge." We are customer-focused and devoted to providing exceptional service that exceeds expectations and creating customers that come back time and time again!

Our team members are a vital part of a growing company and they have the world's best boss! With a general manager and company president who appreciates their team members, our company is able to thrive. We are proud of our fun team atmosphere where everyone pitches in to get things done and you get rewarded for going above and beyond!


A DAY IN THE LIFE AS A (CSR) CUSTOMER SERVICE REPRESENTATIVE

You're not just a one-trick pony as a (CSR) Customer Service Representative at Summers. Whether it's handling a customer complaint or inquiry, or taking and making phone calls, everyone receives the same premier customer service from you. Your strong communication skills help you clearly explain our HVAC and plumbing products to new and existing clients. In an effort to keep our records up to date, you document every customer interaction. We can count on you to uphold our world-class experience!


QUALIFICATIONS

  • Prior customer service experience
  • Have a positive and professional demeanor
  • Excellent written and verbal communications skills
  • The ability to pass a background check and drug screening

Do you have an outgoing, friendly personality? Do you enjoy talking on the phone and understand good phone etiquette? Are you detail-oriented and organized? Are you self-motivated and able to work independently? Can you quickly adapt to change and work well in a fast-paced environment? If you answered, "Yes!" to any of those questions, we've got the job for you!


ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this position in our plumbing and HVAC office, complete our initial 3-minute, mobile-friendly application - you won't regret it!

Location: 47201

What Summers Plumbing Heating & Cooling employees say

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