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Kaiser Customer Service Representative Jobs (NOW HIRING)

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems ...

Planet Home Lending

Customer Service Representative I

$16.50 - $22.25/hr

Customer Service Representative I Join a winning team of innovative thinkers, seasoned mortgage ... Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision ...

Firstsource

Customer Service Representative

Lake Dallas, TX · Remote

$15 - $15.50/hr

... Customer Service Representative. As a Customer Service Support Agent, providing remote support to ... Maintain confidentiality and adhere to HIPAA and Kaiser Permanente policies. * Support scheduling ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Chichester, NH · On-site

$14.75 - $20/hr

Customer Service Representative (CSR) Customer Service Representative: 114 Dover Road, Chichester NH 03258 The Customer Service Representative will WOW the customer by making sure they have a ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Kaiser Customer Service Representative information

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How much do kaiser customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for kaiser customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Kaiser Customer Service Representative?

Kaiser Customer Service Representatives are professionals who assist Kaiser Permanente members and patients with their questions, concerns, and service needs. They handle inquiries about health plan benefits, billing, appointment scheduling, and resolving issues related to healthcare services. These representatives play a vital role in ensuring members receive accurate information and a positive customer experience. They typically work in call centers or medical office settings, serving as the first point of contact between members and Kaiser Permanente. Excellent communication skills and knowledge of Kaiser’s services are essential for this role.

What are the key skills and qualifications needed to thrive as a Kaiser Customer Service Representative?

To thrive as a Kaiser Customer Service Representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and healthcare terminology is often required. Patience, empathy, and active listening help representatives effectively address member concerns and build trust. These skills ensure timely, accurate support and a positive experience for Kaiser Permanente members navigating complex healthcare services.

What are some common challenges faced by Kaiser Customer Service Representatives, and how can they be managed effectively?

Kaiser Customer Service Representatives often handle a high volume of inquiries related to health plans, billing, and appointment scheduling, which can sometimes lead to challenging interactions with frustrated members. Managing these situations requires strong communication skills, patience, and the ability to remain calm under pressure. Access to comprehensive training and support from experienced team leads helps representatives stay informed and confident. Additionally, collaborating with other departments ensures that complex issues are resolved efficiently and members feel supported throughout their experience.

What is the difference between Kaiser Customer Service Representative vs Kaiser Medical Assistant?

AspectKaiser Customer Service RepresentativeKaiser Medical Assistant
CredentialsHigh school diploma or equivalent; customer service experienceMedical assisting certification or diploma; CPR certification
Work EnvironmentCall centers, front desk, patient support areasClinics, medical offices, patient exam rooms
Employer & Industry UsageHealthcare provider support roles at KaiserClinical support roles within Kaiser healthcare facilities
Common Search & ComparisonCustomer service, patient support, healthcare communicationClinical assistance, patient care, medical procedures

The Kaiser Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions in a support role. In contrast, the Kaiser Medical Assistant performs clinical tasks, assists with patient examinations, and supports medical staff. Both roles are essential in Kaiser’s healthcare environment but differ in responsibilities, credentials, and work settings.

How to get hired as a Kaiser customer service representative?

To get hired as a Kaiser Customer Service Representative, candidates should review the job requirements on the company's careers page, ensure they have strong communication and customer service skills, and submit an application online. Relevant experience in healthcare or customer support and familiarity with medical terminology can improve chances. Preparing for interviews and demonstrating a professional attitude are also important steps in the hiring process.

What states have the most Kaiser Customer Service Representative jobs?

States with the most job openings for Kaiser Customer Service Representative jobs include:

What are popular job titles related to Kaiser Customer Service Representative jobs?

For Kaiser Customer Service Representative jobs, the most frequently searched job titles are:

Kaiser Customer Service Representative jobs near you
Infographic showing various Kaiser Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Denver, CO • On-site

Customer Service Representative at Charlie
See more jobs at Customer Service Representative at Charlieexternal

$16.50 - $22.50/hr

Full-time

Re-posted 22 days ago

Job description

Customer Service Responsibilities include: Creating detailed business plans to facilitate the attainment of goals and quotas Managing the entire sales cycle from finding a client to securing a deal Unearthing new sales opportunities through networking and turn them into long term partnerships Job brief We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You'll be directly responsible for the preservation and expansion of our customer base. The ideal candidate will have talent in sales and experience in customer service.

We expect you to be a reliable professional able to achieve balance between customer orientation and a results-driven approach. The goal is to find opportunities and turn them in long-term profitable relationships based on trust and mutual satisfaction. Responsibilities Create detailed business plans to facilitate the attainment of goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long term partnerships Present products to prospective clients Provide professional after-sales support to enhance the customers' dedication Remain in frequent contact with the clients in your responsibility to understand their needs Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company's reputation Negotiate agreements and keep records of sales and data equirements Proven experience as an Account Executive, or in other sales/customer service role Knowledge of market research, sales and negotiating principles Outstanding knowledge of MS Office; knowledge of CRM software (eg.

Salesforce) is a plus Excellent communication/presentation skills and ability to build relationships Organizational and time-management skills A business acumen Enthusiastic and passionate BSc or BA in business administration, sales or marketing

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