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Position Description:

The Medical Assistant plays a key role in delivering compassionate, high-quality care to some of Los Angeles’ most underserved communities. Based primarily at The Midnight Mission site in Downtown Los Angeles' Skid Row area, this position supports clinical teams by performing routine patient care procedures, vital signs, documentation, and other technical and supportive functions.

Working closely with providers, nurses, and case managers, the Medical Assistant helps facilitate a welcoming, respectful environment for patients experiencing homelessness, housing instability, and complex health needs. This position may also rotate between nearby JWCH clinics and program sites in the downtown area as needed. The ideal candidate is flexible, team-oriented, and passionate about providing equitable health services in a fast-paced, community-based setting.

Principal Responsibilities:

1. Performs routine (noninvasive) patient care functions as prescribed by licensed health care personnel following established clinic policies and procedures within defined scope of education, training and responsibilities.
2. Collects and records patient data including height, weight, BMI, temperature, pulse, respiration rate and blood pressure, pulse oximeter, and peak flow measurement. according to established policies and procedures
3. Performs lab tests, including finger sticks, after appropriate training and verification of competency,
4. Administers immunizations and all medications per provider's order after a licensed health care professional verifies the correct medication and dosage,
5. Performs venipuncture and PPD skin placement. Documents measurement of PPD skin test and reports information directly to the provider or to the Registered Nurse
6. Applies/removes bandages and dressings,
7. Provides basic health information and education to patients using established policies and procedures,
8. Performs routine clerical functions as assigned
9. Schedules routine and follow-up appointments
10. Accurately files all patients’ labs, X-ray, EKG results and other documents after the provider has seen and signed off the information.
11. Keeps patient exam rooms and work areas clean and stocked.
12. Maintains confidentiality at all times.
13. Participates in assigned staff and other meetings, including quality improvement, case conferences and in-service meetings,
14. Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
15. Support patient flow and coordination in busy clinic environments, including walk-in and outreach-based services.
16. Provide trauma-informed, respectful care to patients experiencing homelessness, substance use, mental health conditions, and chronic illness.
17. Collaborate with medical, behavioral health, and case management staff to support holistic care plans.
18. Monitor inventory levels of medical supplies and report replenishment needs to clinic leadership.
19. Follow infection control and safety guidelines to maintain a safe clinical environment.
20. Support other JWCH clinic locations in the downtown area as assigned.
21. Performs other duties and tasks as may be required or assigned.

Requirements:

1. High School Diploma or equivalent required.
2. Graduation from an accredited Medical Assistant school with a current MA certificate
3. Verification of appropriate hours in approved Medical Assistant course to perform venipuncture
4. Current BLS certificate from the American Heart Association or American Red Cross
5. Minimum of 2 years of experience providing direct patient care in a clinical or community health setting.
6. Phlebotomy certification/license preferred.
7. Experience with Electronic Health Records (EHR), particularly NexGen, preferred.
8. Ability to work effectively in fast-paced, high-volume environments with diverse populations.
9. Strong interpersonal skills with a commitment to trauma-informed, culturally competent care.
10. Bilingual (English/Spanish) a plus.
11. Flexibility to work at various clinic locations in the Downtown Los Angeles area as needed.
12. Must maintain patient confidentiality and adhere to HIPAA regulations.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.