2

Junior Technical Support Analyst Remote Jobs in Reno, NV

Senior Substation Technical Advisor

Reno, NV · On-site +1

$115K - $115K/yr

Support troubleshooting, root cause analysis, outage planning, switching activities, and ... Develop technical reports, recommendations, and professional communications for both technical and ...

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... in data analysis tools and platforms. Technical Proficiency: * Familiarity with marketing ...

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... in data analysis tools and platforms. Technical Proficiency: * Familiarity with marketing ...

This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...

... efforts, analyze data, and develop conceptual models to help progress projects through site ... junior staff, and supporting project and account growth by identifying technical solutions and ...

Showing results 21-40

Junior Technical Support Analyst Remote information

See Reno, NV salary details

$15

$32

$53

How much do junior technical support analyst remote jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for junior technical support analyst remote in Reno, NV is $32.02, according to ZipRecruiter salary data. Most workers in this role earn between $23.03 and $35.24 per hour, depending on experience, location, and employer.

What does a junior technical support analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

What are the key skills and qualifications needed to thrive as a junior technical support analyst remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

How does a junior technical support analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Reno, NV?

The most popular types of Technical Support Analyst Remote jobs in Reno, NV are:

Senior Substation Technical Advisor

Qualus

Reno, NV • On-site, Remote

$115K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago


Qualus rating

9.3

Company rating: 9.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

26th of 453 rated engineering


Job description

Position Overview

Power your future with Qualus in our Specialized Field department as a Senior Substation Technical Advisor. The Senior Substation Technical Advisor provides technical leadership and oversight for the construction, commissioning, operation, and maintenance of high-voltage substations supporting a mission-critical campus. This role works closely with field technicians, contractors, engineers, construction and project management teams, and executive stakeholders to ensure safe, reliable, and efficient operation of critical electrical infrastructure. The ideal candidate will bring extensive experience in substation engineering, protection and controls, commissioning, and field operations, with the ability to provide technical guidance and practical solutions across both new construction and existing energized substations.  

Incentives

Sign-on Bonus Offered

Responsibilities
  • Serve as the technical subject matter expert for substation construction, commissioning, operations, maintenance, and reliability.
  • Provide technical oversight of multiple energized substations supporting mission critical loads.
  • Review and support substation design, protection schemes, relay settings, commissioning plans, and operational procedures.
  • Provide expertise in protective relays, protection and control systems, SCADA systems, communications, and substation automation.
  • Support troubleshooting, root cause analysis, outage planning, switching activities, and reliability improvement initiatives.
  • Monitor substation construction activities and act as the owner's technical representative during project execution.
  • Interface with engineering firms, EPC contractors, utilities, commissioning providers, construction managers, and facility operations teams.
  • Review construction deliverables, testing documentation, schedules, and quality processes.
  • Participate in factory acceptance testing (FAT), site acceptance testing (SAT), commissioning, energization, and project turnover activities.
  • Evaluate the condition and performance of substation equipment including transformers, breakers, disconnect switches, grounding systems, battery systems, protection panels, and associated apparatus.
  • Develop technical reports, recommendations, and professional communications for both technical and non-technical stakeholders.
  • Support emergency response and operational troubleshooting as required.
Minimum Qualifications
  • 5+ years of hands-on experience with high-voltage substations, including construction, commissioning, operations, and maintenance.
  • Demonstrated expertise in:
    • Protective relays
    • Protection and control systems
    • SCADA and substation communications
    • High-voltage substation apparatus
    • Electrical system troubleshooting
  • Ability to read and interpret one-line diagrams, relay schematics, protection drawings, and construction documents.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to effectively engage with field personnel, contractors, engineers, project managers, and executive leadership.
  • Strong organizational, problem-solving, and technical leadership abilities.
Benefits & Compensation

Qualus benefits offered include Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Parental Leave, Paid time off, and Holidays, for those who qualify.

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The salary range provided in this job posting may be subject to change for business purposes.

Company Overview

Qualus is a leading pure-play power solutions firm and innovator at the forefront of power infrastructure transformation, with differentiated capabilities across grid modernization, resiliency, security, and sustainability. The firm partners with utilities, commercial, industrial, data center, and government clients, and renewable and energy storage developers, offering comprehensive solutions through boutique and integrated advisory, planning, engineering, digital solutions, program management, energy efficiency and specialized field services. Qualus also provides software and technology enabled services and develops breakthrough solutions for critical power industry challenges such as distributed and variable resource integration, emergency management, and secure data exchange. The firm has over 2,000 professionals, with offices throughout the U.S. and Canada.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity. We are committed to providing an inclusive workplace and do not discriminate on any grounds protected by applicable human rights legislation across Canada and the US.

We are committed to a secure and transparent hiring process. We do not request payment or sensitive personal information, such as Social Security numbers or banking details, during the application process. Please use caution and verify opportunities through our official channels.

Employment Type: FULL_TIME

What Qualus employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom