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Junior Technical Support Analyst Remote Jobs in Appleton, WI

Network Health

Technical Systems Analyst

Menasha, WI · On-site +1

The Technical Systems Analyst collaborates with business users to recommend and develop automation ... Provide end user support and training of robotic process automation * Keep current with ...

Pentair

Senior SAP Analyst - EWM

Green Bay, WI · Remote

$82K - $152K/yr

... support for EWM processes, including incident resolution and break-fix solutions. * Mentor junior ... Remote Equal Opportunity Employer Pentair is an Equal Opportunity Employer. With our expanding ...

Farm Service Agency

County Program Analyst

Appleton, WI · On-site +1

$40K - $80K/yr

... technical, junior college, college or university in any field in which high school graduation or ... At least one year of general work experience in support of projects, programs, or assignments ...

New

micro1 AI

Senior Scientific Reviewer - Physics

Green Bay, WI · On-site +1

$80 - $150/hr

Remote (US, Canada, UK focused) micro1 is engaging Physics Experts (Postdoc / Junior professor) to ... Deliver structured feedback designed to support iterative enhancement of submitted work and project ...

micro1 AI

AI Training Specialist - Physics

Green Bay, WI · On-site +1

$80 - $150/hr

Remote (US, Canada, UK focused) micro1 is engaging Physics Experts (Postdoc / Junior professor) to ... Deliver structured feedback designed to support iterative enhancement of submitted work and project ...

Techlink Systems

Be Seen First

Brand Deployment Analyst / Supply Chain Analyst - RM26

Neenah, WI · Remote

$24.82 - $25.71/hr

Open to fully remote, but * Neenah, WI or Roswell, GA preferred (2 days per week onsite hybrid ... Supports business objectives by ordering materials, deploying finished goods, optimizing supply ...

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Junior Technical Support Analyst Remote information

See Appleton, WI salary details

$15

$31

$52

How much do junior technical support analyst remote jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for junior technical support analyst remote in Appleton, WI is $31.34, according to ZipRecruiter salary data. Most workers in this role earn between $22.50 and $34.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a junior technical support analyst remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What does a junior technical support analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

How does a junior technical support analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.

What cities near Appleton, WI are hiring for Junior Technical Support Analyst Remote jobs?

Cities near Appleton, WI with the most Junior Technical Support Analyst Remote job openings:

Junior Technical Support Analyst Remote jobs near you

Technical Systems Analyst

Network Health, Inc

Menasha, WI • On-site, Remote

Full-time

Posted 22 days ago

Job description

The Technical Systems Analyst collaborates with business users to recommend and develop automation solutions. This role will be expected to be a subject matter expert in robotic process automation, and the use of generative artificial intelligence (AI).

Location: Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work at your home office (reliable internet is required), at our office in Brookfield or Menasha, or a combination of both in our hybrid workplace model.

Hours: 1.0 FTE, 40 hours per week, 8am-5pm Monday through Friday

Check out our 2025 Community Report to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference. Apply to this position to learn more about our team.

Job Responsibilities:

  • Design solutions that meet the requirements of business requests while upholding the standards and practices set forth within Network Health’s Information Systems department
  • Prepare and update business specifications, process flow diagrams ,and technical documentation
  • Accurately translate between highly technical specifications and non-technical requirements
  • Define and coordinate the execution of testing procedures and develops test cases to serve the overall quality assurance process
  • Provide end user support and training of robotic process automation
  • Keep current with technological advancements in robotic process automation and generative AI and advises on new technologies
  • Other duties or responsibilities as assigned

Job Requirements:

  • Requires BS in Computer Science, Business, or related technical field. Relevant experience may be substituted for formal degree work at a rate of 2 years’ experience for each year of formal degree work.
  • Minimum of 3 years’ experience in development, systems design, technical analyst, or similar discipline required, preferably in a healthcare or health insurance environment
  • Proficiency using UI Path and/or working in data warehousing practices, systems and technologies
  • Experience working on and leading teams leveraging lean, scrum, or object-oriented methodologies with version control, change management, and continuous improvement protocols
  • General understanding of Continuous Development and Continuous Integration (CI/CD) techniques with the ability to support and implement new CI/CD pipelines using Microsoft DevOps
  • Familiarity with automated testing
  • Knowledge healthcare data structures such as HL7 FHIR (STU3, R4), CCD, HIPAA X12 (834, 835, 837)

Network Health is an Equal Opportunity Employer

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