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Junior Technical Support Analyst Remote Jobs in Indiana

... experience supporting FP&A / Treasury functions required. * Advanced analytical skills to ... Please note we are hiring for this role remote anywhere in the United States with the following ...

Review Appraiser

Indianapolis, IN · On-site +1

$86K - $94K/yr

Maintains high-quality, consistent appraisal review standards and supports junior analysts. Typical ... Provide technical guidance and subject matter expertise to members of the Valuation team as needed.

$89K - $105K/yr

... we'll support you in shaping the future you want to see. #LI-JH #LI-Remote The role being ... We use data and analytics technologies, such as artificial intelligence (AI), and automated ...

$39.75 - $54.75/hr

Support stake-holder engagement efforts (e.g., interviews, workshops) to elicit business and data ... Detailed technical knowledge of a group of interrelated systems and their business functions ...

Technical Sales Specialist

Indianapolis, IN · On-site +1

$90K - $110K/yr

The Senior Technical Sales Specialist plays a critical role in supporting the sales team and ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Company Description blueStone Executive Search specializes in technical searches, aligning top IT ... Provide support as needed for all BI applications. Candidate Profile * Minimum of 5 years hands on ...

Job Title Insurance Product Analyst IV, Product Intelligence - Remote Requisition Number R7956 ... Supports the development of business-cases for new initiatives by synthesizing data, modeling ...

Senior Business Analyst

Indianapolis, IN · Remote

$88K - $114K/yr

... remote enabled environment to make that possible. Recognized as a Best Places to Work since 2015 ... technical role related to software delivery or software maintenance / support * Excellent ...

$55K - $65K/yr

Use approved AI-assisted tools, where appropriate, to support test planning, defect analysis ... Ability to manage priorities, meet deadlines, and work independently in a remote team environment.

Senior Business Analyst

Indianapolis, IN · Remote

$88K - $114K/yr

... remote enabled environment to make that possible. Recognized as a Best Places to Work since 2015 ... technical role related to software delivery or software maintenance / support * Excellent ...

Solutions Architect

Indianapolis, IN · Remote

$85K - $110K/yr

... supporting discovery, demonstrations, and technical evaluations * Conduct on-site and remote ... Ultrasound Level I/II, Vibration Analyst Category I/II, and/or comparable reliability certification

Solutions Architect

Indianapolis, IN · On-site +1

$85K - $110K/yr

... supporting discovery, demonstrations, and technical evaluations * Conduct on-site and remote ... Ultrasound Level I/II, Vibration Analyst Category I/II, and/or comparable reliability certification

Showing results 41-60

Junior Technical Support Analyst Remote information

What does a junior technical support analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

What are the key skills and qualifications needed to thrive as a junior technical support analyst remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

How does a junior technical support analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Indiana?

The most popular types of Technical Support Analyst Remote jobs in Indiana are:

What cities in Indiana are hiring for Junior Technical Support Analyst Remote jobs?

Cities in Indiana with the most Junior Technical Support Analyst Remote job openings:

Application Support Specialist- EMR

Fort Wayne, IN • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago


Job description

We are seeking a Product Specialist II to join our team. The ideal candidate will have a strong background in customer service, technical support, and business application troubleshooting. In this role, you will be responsible for providing application support to Enterprise Health/MIE customers across all product lines. You will serve as the central customer service contact for existing clients, answering questions, escalating priority issues, and providing ongoing training to users.

Company Overview
We provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers. MIE's web-based health information technology platform is helping physicians, nurses, and administrators make a meaningful difference in healthcare delivery across the globe.

Key Responsibilities

  • Consult with customers on EMR optimization efforts.

  • Provide best practices to ensure customer success with the EMR.

  • Perform complex configurations to improve workflow efficiencies.

  • Provide an exceptional customer experience in every interaction.

  • Provide training to client users during deployment to alleviate the training burden from the project team.

  • Provide ongoing product education for existing customers.

  • Escalate bug fixes to appropriate staff as needed.

  • Take initiative to maximize opportunities for personal growth in product knowledge.

  • Assist the deployment team with onboarding tasks.

  • Requires up to 10% travel.

Required Qualifications

  • Education: Must obtain applicable product certifications within 90 days of hire.

  • Experience:

    • 2+ years of experience providing customer service/support to commercial clients.

    • Experience using and troubleshooting business applications.

    • Effective written and verbal communication skills.

  • Skills:

    • Ability to clearly communicate with professional clients at all levels.

    • Strong organizational skills.

    • Oral presentation, training, and public speaking experience.

    • Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications.

Why Join Us?

At MIE and Enterprise Health, we offer more than just a job. We provide an environment where innovative thinking is encouraged, teamwork is valued, and growth is fostered. Our comprehensive benefits package includes:

  • Competitive compensation

  • Comprehensive benefits package including medical/dental/vision insurance

  • 401k with company match

  • Unlimited Paid-Time off

  • Quarterly bonus program

  • Flexible work schedule

  • Remote work

Medical Informatics Engineering and Enterprise Health are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.