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Junior Technical Support Analyst Remote Jobs in Indiana

Inotiv

IT Support Services Technician I

West Lafayette, IN · On-site +1

$25 - $27/hr

The IT Support Services Technician I plays a crucial role in providing technical support and ... The IT Service Desk Analyst is responsible for maintaining a high level of customer satisfaction by ...

CSAA

Prepares actuarial findings and documents that are suitable for technical and non-technical ... Provides mentorship and guidance for more junior colleagues * Provide analytical support to other ...

SAIC

Data Analyst

Bedford, IN · Remote

None Potential for Remote Work: ORA_ON_SITE Description We are seeking a highly skilled and ... The Data Analyst SME Contractor Support Lead will serve as the primary contractor technical ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

Provides application support to the Cadence module and user assistance within the assigned ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

Powers Health

Epic Application Analyst

Munster, IN · Remote

Provides application support to the Cadence module and user assistance within the assigned ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

Powers Health

Epic Application Analyst

Munster, IN · Remote

Provides application support to the Ambulatory Cadence module and user assistance within the ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

Harris

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Support, QA, and Engineering teams to improve customer outcomes. * Analyze existing systems to ...

InComm Payments

We own over 400 global technical patents and a network that includes over 525,000 points of retail ... Accounting Support Services team. This role involves analyzing, documenting, and enhancing ...

CSAA

Beyond delivering high-impact analytics, this person will help strengthen CSAA's internal ... Coach and mentor junior consultants and review modeling work for quality and rigor. * Support ...

CSAA

$39.75 - $54.75/hr

Support stake-holder engagement efforts (e.g., interviews, workshops) to elicit business and data ... Detailed technical knowledge of a group of interrelated systems and their business functions ...

Manulife

$89K - $105K/yr

... we'll support you in shaping the future you want to see. #LI-JH #LI-Remote The role being ... We use data and analytics technologies, such as artificial intelligence (AI), and automated ...

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Junior Technical Support Analyst Remote information

What does a junior technical support analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

What are the key skills and qualifications needed to thrive as a junior technical support analyst remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

How does a junior technical support analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Indiana?

The most popular types of Technical Support Analyst Remote jobs in Indiana are:

What cities in Indiana are hiring for Junior Technical Support Analyst Remote jobs?

Cities in Indiana with the most Junior Technical Support Analyst Remote job openings:

Junior Technical Support Analyst Remote jobs near you

IT Support Services Technician I

Inotiv

West Lafayette, IN • On-site, Remote

$25 - $27/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 28 days ago

Inotiv rating

8.2

Company rating: 8.2 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

30th of 73 rated research

Job description

The IT Support Services Technician I plays a crucial role in providing technical support and assistance to end-users within the organization. This position involves responding to user inquiries, diagnosing, and resolving technical issues, and ensuring the smooth operation of computer systems, software, and hardware. The IT Service Desk Analyst is responsible for maintaining a high level of customer satisfaction by delivering prompt and effective solutions to IT-related problems.
Position Requirements
Education and experience
  • A bachelor's degree in computer science, information technology, or a related field is preferred.
  • IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus

Skills and abilities
  • Proven experience in a similar IT Service Desk or technical support role.
  • Strong knowledge of Windows operating systems.
  • Familiarity with common software applications, office productivity tools, and collaboration platforms.
  • Excellent communication and interpersonal skills.
  • Ability to troubleshoot and resolve technical issues independently.

TOOLS, EQUIPMENT, & OTHER RESOURCES USED
  • PC with Windows based operating system and programs (Excel, Word, PowerPoint, etc.), and other various software applications supported by a Windows™ platform.
  • Various computers, servers, network hubs and associated hardware

Responsibilities and Duties
User Support:
  • Provide first-line support to end-users via phone, email, or in-person, addressing issues related to hardware, software, network connectivity, and other IT-related concerns.
  • Clearly and accurately document all support interactions, including the nature of the problem, troubleshooting steps taken, and resolutions applied.

Technical Troubleshooting:
  • Diagnose and resolve technical issues with desktops, laptops, printers, and other end-user devices.
  • Troubleshoot software applications, operating systems, and peripheral equipment to identify and implement effective solutions.

Incident Management:
  • Log and prioritize incidents reported by users, ensuring timely resolution within established service level agreements (SLAs).
  • Escalate complex issues to higher-level support teams when necessary and follow up on escalated issues to ensure resolution.

User Training and Guidance:
  • Assist users in understanding and utilizing various software applications and IT services.
  • Provide guidance on best practices for computer use, security awareness, and data protection.

System Monitoring and Maintenance:
  • Monitor IT systems for potential issues and proactively address them to prevent service disruptions.

Documentation:
  • Maintain accurate and up-to-date documentation of IT systems, procedures, and troubleshooting steps.
  • Contribute to the knowledge base to facilitate efficient problem resolution and enhance the overall effectiveness of the IT Service Desk.

Collaboration:
  • Work collaboratively with other IT teams to resolve complex issues and contribute to continuous improvement initiatives.
  • Participate in team meetings and training sessions to stay informed about new technologies and best practices.

Customer Service:
  • Provide excellent customer service, demonstrating patience, empathy, and effective communication in all interactions with end-users.
  • Act as a positive representative of the IT department, fostering a culture of customer satisfaction and technical excellence.

Specific:
  • Provide customer service-oriented end-user technical support to computer users in all Inotiv locations.
  • Provide general technical expertise and individualized training in the use of personal computers to Inotiv staff.
  • Build and maintain inventories of hardware and software with direction from management.
  • Occasional travel to other Inotiv locations may be required.
  • Subject to 24-hour recall to perform emergency response duties. May include weekends and nights to support actual emergency operations.
  • Maintain confidential information.
  • Support and participate in other company initiatives as directed by management.
  • Perform other duties as assigned.

Performance requirements
General
  • Ability to read, write, speak, and understand English

Physical Activity
  • This position requires frequent walking, standing for extending periods of time, sitting for extended periods of time, talking for extended periods of time, carrying items (maximum of 25 pounds), reaching while standing and general repetitive motions

Working Conditions
  • Clean, pleasant, comfortable office and/or laboratory setting
  • Office and/or laboratory] environments include varying temperatures and dust
  • The noise level is usually moderate

The anticipated hiring salary range is $25.00 -$27.00/hr. Salary will be commensurate with experience and responsibilities.
*This position could be offered at different levels for candidates who qualify with a combination of advanced levels of education and/or years of experience. The salary range will adjust along with the level of the role to match the person's relevant experience and/or education level.
Inotiv is a growing contemporary drug discovery and development company where we "Play to Win" in an industry rich with opportunity. Together, we face challenges and together we win in the delivery of world-class drug discovery and development solutions that impact the health and well-being of people all over the world. There's an opportunity for everyone at all phases of a career, each individual's unique skill set has an impact on the work we conduct. If you have the talent and desire to impact the quality of people's lives, we have the career opportunities to make it happen. Join us in embracing research and science to impact the health and well-being of people all over the world.
Salary will be commensurate with experience and responsibilities. Benefits include health and dental coverage, short- and long-term disability, paid time off, paid parental leave, 401K, and more!
Inotiv is an Equal Opportunity Employer. It is our policy to provide a fair and equal employment opportunity to all persons, regardless of age, race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, genetic information, disability, national origin, veteran status, or any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training.

What Inotiv employees say

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Hours and flexibility

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About Inotiv

Sourced by ZipRecruiter

Industry

Scientific research and development services

Company size

201 - 500 Employees

Headquarters location

West Lafayette, IN, US

Year founded

1974

Social media

Twitter

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