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Junior Technical Support Analyst Remote Jobs in Indiana

LyondellBasell

Jr. Account Manager

Walkerton, IN · Remote

$36K - $49K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a remote role and candidates can be located anywhere in the US. There will be travel US ... and technical support to drive value * Maximize internal tools to log opportunities, quotes, and ...

CSAA

  • Retirement

Support development of new products * Review work of peers and provide training to junior analysts ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

CSAA

  • Retirement

In this role, you will combine insurance domain knowledge, analytical expertise, and technical ... Support the development of AIenabled and automated analytics capabilities * Leverage Industry data ...

MasTec Inc

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Program Analyst will support, train, configure, integrate, test, and implement specific core ... This position can be remote, or based in one of our main offices. Will travel once per year for ...

MasTec Inc

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Program Analyst will support, train, configure, integrate, test, and implement specific core ... This position can be remote, or based in one of our main offices. Will travel once per year for ...

CEI Services

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Program Analyst will support, train, configure, integrate, test, and implement specific core ... This position can be remote, or based in one of our main offices. Will travel once per year for ...

MasTec Inc

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Program Analyst will support, train, configure, integrate, test, and implement specific core ... This position can be remote, or based in one of our main offices. Will travel once per year for ...

MasTec Inc

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Program Analyst will support, train, configure, integrate, test, and implement specific core ... This position can be remote, or based in one of our main offices. Will travel once per year for ...

MasTec Inc

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Program Analyst will support, train, configure, integrate, test, and implement specific core ... This position can be remote, or based in one of our main offices. Will travel once per year for ...

MasTec Inc

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Program Analyst will support, train, configure, integrate, test, and implement specific core ... This position can be remote, or based in one of our main offices. Will travel once per year for ...

MasTec Inc

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Program Analyst will support, train, configure, integrate, test, and implement specific core ... This position can be remote, or based in one of our main offices. Will travel once per year for ...

MasTec Inc

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Program Analyst will support, train, configure, integrate, test, and implement specific core ... This position can be remote, or based in one of our main offices. Will travel once per year for ...

MasTec Inc

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Program Analyst will support, train, configure, integrate, test, and implement specific core ... This position can be remote, or based in one of our main offices. Will travel once per year for ...

MasTec Inc

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Program Analyst will support, train, configure, integrate, test, and implement specific core ... This position can be remote, or based in one of our main offices. Will travel once per year for ...

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All JobsTechnical Support Analyst JobsJunior Technical Support Analyst Remote JobsJunior Technical Support Analyst Remote Jobs in Indiana

Junior Technical Support Analyst Remote information

What does a junior technical support analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

What are the key skills and qualifications needed to thrive as a junior technical support analyst remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

How does a junior technical support analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Indiana?

The most popular types of Technical Support Analyst Remote jobs in Indiana are:

What cities in Indiana are hiring for Junior Technical Support Analyst Remote jobs?

Cities in Indiana with the most Junior Technical Support Analyst Remote job openings:

Junior Technical Support Analyst Remote jobs near you

Technical Consultant - Patient Monitoring (Remote/Travel Position in Indianapolis/Bloomington, IN)

Philips

Bloomington, IN • On-site, Remote

$29 - $45/hr

Full-time

Retirement, PTO

Re-posted 23 days ago

Job description

Job Title
Technical Consultant - Patient Monitoring (Remote/Travel Position in Indianapolis/Bloomington, IN)
Job Description
Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you'll build hands-on expertise installing and supporting advanced patient monitoring solutions, partner with diverse teams and customers, and play a direct role in delivering reliable, high-impact technology that improves patient care and outcomes.
Your role:
  • Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows. Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.

  • Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing. Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance.

  • Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies. Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.

  • Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures. Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations.

  • Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes. Continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction.

You're the right fit if:
  • You've acquired 2.5+ years of professional working experience in IT services or related technical environments, preferably in a field or hospital-based healthcare environment. Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.

  • Your skills include a foundational understanding of IT systems, networking concepts, and technical troubleshooting; computer networking certification preferred (e.g. CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent/higher level certification). CCNA encouraged for career progression.

  • You have an associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and above listed experience. Bachelor's degree preferred.

  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position. You must be able to:

  • Travel for business. Approximately 75% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

  • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements and comply with vendor credentialing.

  • Work flexible hours (based on business needs to include non-standard work hours, overtime, weekends, and on-call rotations).

  • Wear all required personal protective equipment.

  • You're a detail-oriented, collaborative problem solver with strong organization and communication skills, a disciplined approach to structured processes, and a growth mindset focused on continuous learning and delivering a positive customer experience.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
  • Learn more about our business.

  • Discover our rich and exciting history.

  • Learn more about our purpose.

  • Learn more about our culture.

Philips Transparency Details
The hourly pay range for this position in IN is $29 to $45, plus overtime eligible.
This role also includes field service incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive plan, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Indianapolis and Bloomington, IN.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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