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Junior Technical Support Analyst Remote Jobs in Indiana

A.C. Coy

Mainframe SUPRA DBA (Remote)

Indianapolis, IN · On-site +1

Provide technical support of software development and database administration using SUPRA PDM ... Strong analytical and problem-solving skills. * Excellent communication skills. * Must be a US ...

S&S's Customer Information Systems

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Technical Support Analysts, and other Implementation Specialists. * Provide CIS subject matter ...

Harris

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Technical Support Analysts, and other Implementation Specialists. * Provide CIS subject matter ...

Harris

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Technical Support Analysts, and other Implementation Specialists. * Provide CIS subject matter ...

KēSTA I.T.

Senior QA Analyst

Indianapolis, IN · On-site +1

$27.33 - $31.92/hr

The ideal candidate will have strong experience developing and executing test scenarios, managing defects, analyzing workflows, and collaborating closely with development and technical support teams ...

CSAA

Support the development of AIenabled and automated analytics capabilities * Leverage Industry data ... Provide guidance, mentorship, and coaching to junior analysts * Contribute to team success by ...

CSAA

Prepares actuarial findings and documents that are suitable for technical and non-technical ... Provides mentorship and guidance for more junior colleagues * Provide analytical support to other ...

PadSplit

$45K - $55K/yr

This person is a strong communicator who can defend their methodology to technical and non ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

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Junior Technical Support Analyst Remote information

What does a junior technical support analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

What are the key skills and qualifications needed to thrive as a junior technical support analyst remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

How does a junior technical support analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Indiana?

The most popular types of Technical Support Analyst Remote jobs in Indiana are:

What cities in Indiana are hiring for Junior Technical Support Analyst Remote jobs?

Cities in Indiana with the most Junior Technical Support Analyst Remote job openings:

Junior Technical Support Analyst Remote jobs near you

Mainframe SUPRA DBA (Remote)

Indianapolis, IN • On-site, Remote

A.C. Coy
Recruiting and Staffing Services • 51 - 200 employees
Learn more about A.C. Coyexternal

Other

Re-posted 14 days ago

Job description

Overview
  • Tier One Technologies is hiring a Mainframe SUPRA Database Administrator to support our US Government client.
  • This will be a 100% remote Contract-to-Hire position.
  • Must be a US Citizen.
  • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities
  • Provide technical support of software development and database administration using SUPRA PDM, MANTIS, COBOL, and JCL.
  • Provide technical support and consultation in the review and acceptance of deliverables related to internal platform modernization that is currently hosted on z/OS (IBM mainframe operating system).
  • Support numerous SUPRA PDM databases, maintain COBOL copybooks to coincide with database changes, manage the Total-File-Views, which are internal variable names that allow the online programmers to interact with the database files.
  • Perform directory maintenance for SUPRA PDM database files.
  • Evaluate the database environment, document their function and create diagrams of their interactions to support the platform modernization.

Qualifications
  • A degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred.
  • 10+ years of experience in software development and/or related field.
  • Have prior experience working with the tools and programming languages listed below:
    • Cincom SUPRA PDM
    • Cincom MANTIS (Total-file-views)
    • COBOL
    • z/OS
    • JCL
    • Storage Management
    • MS Office/365
    • MS Windows
    • Visio
  • Strong analytical and problem-solving skills.
  • Excellent communication skills.
  • Must be a US Citizen (no dual citizenship).
  • Must be to obtain DoD Public Trust clearance.
  • Must have lived in the United States for the past 5 years.
  • Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
A.C. Coy Company- Staffing & Consulting Services logo

About A.C. Coy Company- Staffing & Consulting Services

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Since 1986, our mission is to be the “Always on Target” staffing and consulting provider by helping people and companies achieve their hiring goals. The team is dedicated to achieving these goals by attracting and retaining top talent that meets our clients’ culture and environment. We are fully engaged with our people and companies through ongoing communication to ensure expectations are met.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Canonsburg, PA, US

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