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Junior System Analyst Jobs in Puerto Rico (NOW HIRING)

SmartLogix

Desktop Support Technician II

San Juan, PR · On-site

$50 - $70/hr

Diagnose issues, perform root cause analysis, and implement effective solutions. * Monitor systems ... Mentor and support junior technicians. Requirements Associate degree (AA/AS) in Information ...

New

Boston Scientific

Lead and mentor junior field clinical representatives, providing coaching, onboarding support, and ... Ensure full compliance with corporate policies, quality systems, and regulatory standards ...

Grupo Oricteropo Tropical

Senior Trader

Aguadilla, PR · On-site

Build and maintain quantitative model tools and analytics * Manage real-time execution of trading system * Collaborate with Senior Traders and Junior Traders to contribute to learnings and strategies

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Junior System Analyst information

What does a junior system analyst do?

A Junior System Analyst assists in analyzing and improving computer systems for organizations. They help gather and document user requirements, support the design of efficient IT solutions, and test new systems to ensure they function properly. Junior System Analysts also troubleshoot issues, create reports, and collaborate with other IT professionals to implement software or process improvements. Their role is typically entry-level, providing valuable support while learning from senior analysts.

What are the key skills and qualifications needed to thrive as a junior system analyst?

To thrive as a Junior System Analyst, you need a foundational understanding of business processes, data analysis, and information systems, often supported by a degree in computer science, information technology, or a related field. Familiarity with tools like SQL, Microsoft Excel, and basic project management or requirements-gathering software is typically expected. Strong analytical thinking, effective communication, and attention to detail help you collaborate with stakeholders and accurately interpret business needs. These skills are crucial for ensuring that technology solutions align with organizational objectives and drive operational efficiency.

What are some common challenges faced by junior system analysts when transitioning from academic settings to professional environments?

Junior System Analysts often find the shift from academic projects to real-world business environments challenging due to the complexity of existing systems, the need to quickly learn proprietary technologies, and balancing multiple stakeholder expectations. In a professional setting, priorities can change rapidly, and analysts must communicate clearly with both technical teams and non-technical stakeholders. Additionally, adapting to established workflows and understanding company-specific documentation standards are key areas where new analysts typically experience a learning curve.

How much is the salary of a Junior System Analyst?

The salary of a Junior System Analyst typically ranges from $50,000 to $70,000 annually, depending on location, industry, and experience. Entry-level roles may start lower, while additional certifications or skills in specific systems can increase earning potential.

Is a Junior System Analyst an entry-level job?

Yes, a Junior System Analyst is typically an entry-level position that involves supporting system analysis, troubleshooting, and assisting with project implementation. It often requires basic knowledge of IT systems, programming, or related certifications and provides opportunities for skill development and career growth.

What are the most commonly searched types of System Analyst jobs in Puerto Rico?

The most popular types of System Analyst jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Junior System Analyst jobs?

Cities in Puerto Rico with the most Junior System Analyst job openings:

Junior System Analyst jobs near you
Infographic showing various Junior System Analyst job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Desktop Support Technician II

SmartLogix

San Juan, PR • On-site

$50 - $70/hr

Other

Posted 2 days ago

New

Job description

Job Description: The Desktop Support Technician II is responsible for analyzing, troubleshooting, and resolving complex hardware and software issues across the organization. This role handles escalated tickets, supports enterprise systems, and ensures end‑user productivity by delivering high‑quality technical assistance. The position also contributes to process improvements, supports IT projects, and provides guidance to junior technicians while adhering to IT service management standards.

Responsibilities
  • Receive, log, track, and resolve support requests following established procedures and SLA requirements.
  • Handle escalations from Tier I Help Desk and unresolved incidents.
  • Diagnose issues, perform root cause analysis, and implement effective solutions.
  • Monitor systems and participate in on-call rotations for outage response. Coordinate with external vendors and technicians as needed. Perform security administration tasks (user provisioning, access management, audits).
  • Support moves, adds, and changes (MAC), including equipment setup and relocations.
  • Provide support for IT initiatives such as deployments, upgrades, and migrations.
  • Maintain documentation including knowledge base articles and technical procedures.
  • Identify and recommend process improvements.
  • Mentor and support junior technicians.
Requirements

Associate degree (AA/AS) in Information Technology, Computer Science, or related field, or equivalent experience.

Minimum of 2 years of desktop support experience.

Strong knowledge of IT infrastructure, tools, and troubleshooting practices.

Minimum of 3 years of customer service experience (preferred).

Experience working in enterprise IT environments.

Ability to work in a hybrid model and participate in on-call rotations.

Work Model: Hybrid (2 days onsite per week – Monday and Thursday)

Technical Skills
  • Advanced troubleshooting of desktops, laptops, peripherals, and mobile devices.
  • Strong knowledge of Windows 10/11 and Microsoft Office 365.
  • Experience with enterprise applications and business tools.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
  • Familiarity with VoIP systems and remote access technologies.
  • Experience with endpoint and configuration management (patching, imaging, deployments).
  • Knowledge of IT security principles (access control, endpoint protection).
  • Experience with ITSM tools for ticketing, escalation, and request management.
  • Understanding of incident management and root cause analysis methodologies.
Soft Skills
  • Strong customer service orientation and ability to work under pressure.
  • Excellent verbal and written communication skills.
  • Ability to explain technical issues in simple, user‑friendly language.
  • Strong multitasking and prioritization skills while meeting SLAs.
  • Problem‑solving and analytical thinking.
  • Team collaboration and ability to work with cross‑functional teams.
  • Professional phone presence and interpersonal skills.
  • Proactive mindset with focus on continuous improvement.
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