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Journal Technologies Jobs (NOW HIRING)

Journal Technologies, Inc.

Sales Engineer

$75K - $95K/yr

At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts ...

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Farm Journal's proprietary data, intelligence, marketing, and event assets that align with our ... Collaborate with product and technology teams to ensure product-market fit and drive revenue.

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Style Columnist

New York, NY

... tech executive sits front row in Milan, a political leader makes a state-dinner statement or an ... The Journal's overall Features team blends deep reporting, sharp wit and good taste to create ...

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Journal Technologies information

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$11K

$96.6K

$108K

How much do journal technologies jobs pay per year?

As of Jun 28, 2026, the average yearly pay for journal technologies in the United States is $96,599.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $107,500.00 per year, depending on experience, location, and employer.

What does a typical day look like for someone working at Journal Technologies?

A typical day at Journal Technologies involves collaborating closely with cross-functional teams—including software developers, project managers, and court staff—to develop, implement, or support justice system software solutions. You may spend time troubleshooting technical issues, writing code or documentation, conducting user training, or customizing platforms to fit client needs. The work balances independent problem solving with regular team interactions, and you’ll often interact directly with end users in the legal and public sector to ensure smooth operations. This dynamic environment offers exposure to diverse projects and fosters continual learning and professional growth.

What are the key skills and qualifications needed to thrive in the Journal Technologies position, and why are they important?

To thrive at Journal Technologies, you need a strong background in software development, information systems, or customer support, typically with a degree in computer science, information technology, or a related field. Familiarity with case management systems, SQL databases, and common programming languages, as well as certifications in relevant technologies, is highly valuable. Outstanding problem-solving skills, attention to detail, and effective communication are crucial for collaborating with legal professionals and internal teams. These qualities ensure delivery of reliable, user-friendly solutions and responsive support within the justice and public sector technology space.

What does Journal Technologies do?

Journal Technologies is a company that provides software solutions for government agencies, focusing on case management, licensing, and licensing enforcement. Employees in related roles often work with cloud-based platforms, data security, and compliance standards. The company typically seeks candidates with technical skills in software development, database management, or IT support.

What is the highest paying job in court?

In court settings, the highest paying jobs are typically senior judicial positions such as Supreme Court justices or appellate court judges, who often earn high salaries due to their extensive experience, legal expertise, and responsibilities. These roles usually require advanced degrees, years of legal practice, and appointment or election processes.

What is a Journal Technologies job?

A Journal Technologies job typically refers to a role at Journal Technologies, a company that provides software solutions for courts, prosecutors, public defenders, and other justice agencies. Employees in these roles work in software development, customer support, project management, and other areas to improve legal case management systems. These positions often require knowledge of technology, legal workflows, and strong problem-solving skills.

Who owns Journal Technologies?

Journal Technologies is a privately held company, and ownership details are not publicly disclosed. It is known for providing software solutions for academic and scholarly publishing, often employing professionals with expertise in software development and project management.

What jobs can DT get you?

Journal Technologies is a company that provides software solutions for government and public safety agencies. Jobs at Journal Technologies typically include roles such as software developers, technical support specialists, project managers, and system analysts. These positions often require knowledge of software development, IT systems, and industry-specific regulations.
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Journal Technologies jobs near you
Intermediate Technical Support Analyst

Intermediate Technical Support Analyst

Journal Technologies, Inc.

Logan, UT • On-site

$55K - $72K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system.
We create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency.
Headquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, an office in Victoria, Canada and a growing number of remote staff across North America and the world.
Under our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do.
Intermediate Technical Support Analyst
We are looking for a Technical Support Analyst to provide technical software support. Effective communication, analytical, and critical thinking skills are required to help our customers resolve technical issues with our products & services. The successful candidate can work independently to solve complex problems while ensuring they provide exceptional customer service. The ideal candidate will enjoy solving a good puzzle and will not be defeated if it takes time to crack the code.
Responsibilities:
  • Respond promptly to customer support requests via telephone, email, and support portal.
  • Troubleshoot and resolve software and technical issues using established methods; escalate issues when they cannot be resolved within defined guidelines.
  • Track escalated tickets to ensure follow-up and resolution within service level agreements (SLAs).
  • Collaborate with Product and Professional Services staff to provide information that assists in resolving escalated issues.
  • Prioritize, log, and track issues through resolution, ensuring accurate documentation in the support Knowledge Base.
  • Keep customers informed on the status of tickets using approved communication channels, including phone, email notifications, and portal updates.
  • Stay current with product changes and updates by participating in training and reviewing release documentation.
  • Contribute to ongoing process improvements within the support team by identifying recurring issues and recommending adjustments to procedures.
  • Provide after-hours emergency support on a scheduled rotational basis (weekly on-call assignments).
  • Occasionally travel to customer sites to provide support, as assigned.

Knowledge, Skills and Abilities:
  • Experience providing technical support to remote customers
  • Excellent verbal and written communications skills
  • Ability to manage multiple concurrent tasks
  • Ability to work with internal stakeholders to ensure issue resolution
  • Dedicated commitment to customer success
  • Thrive under constantly changing conditions, offering new ideas and fresh approaches to problems
  • Ability to dig into a complex system to determine the underlying issue, and enjoy solving it

Requirements:
  • Certificate or Diploma in Information Technology preferred, or equivalent related experience.
  • 2+ years of technical support experience with web-hosted, on-premise, and/or cloud-based software applications.
  • Working knowledge of common platforms such as Java, HTML, and SQL sufficient to support, troubleshoot, and document issues.
  • Familiarity with scripting languages (e.g., Groovy, JavaScript) is a plus but not required.
  • Experience with SQL queries and basic development (PL/SQL, Transact-SQL) to assist in troubleshooting and reporting.
  • Exposure to reporting tools such as Crystal Reports is a plus.
  • Hands-on experience providing support for Java applications, including troubleshooting and maintenance.
  • Familiarity with the justice field and terminology is an asset, but not required.
  • Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset.

At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position.
Why Journal Technologies?
Visit www.journaltech.com/careers for more information, but highlights include:
  • Competitive compensation based on skills, experience, and years of service.
  • Quality medical, dental and vision coverage.
  • Competitive paid time off as well as paid holiday time.
  • 401(k) retirement (US) and GRRSP (CDN) programs.
  • Annual professional development funds - $1,500 USD annual per employee.
  • Book subscriptions with an extensive library in each office for personal and professional growth.
  • Flexible working hours which you can coordinate with your supervisor.
  • Ability for employees to work from a remote location (e.g., home) or office.
  • Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.
  • Travel opportunities between Journal Technology offices and with clients.
  • We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.
  • The salary range posted for this position, which reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations.

The pay range for this role is:
55,000 - 72,000 USD per year (US)

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