Jollibee Jobs (NOW HIRING)

Jollibee is the largest restaurant company in the Philippines, operatingmore than 3,000 restaurants across brands such as Burger King Philippines,Chowking, Greenwich Pizza, and Red Ribbon, with a growing internationalfootprint. As the 100% owner of Smashburger, Jollibee is focused onstrengthening its U.S. presence while continuing global expansion through newunit growth, remodels, and acquisitions. With additional investments such asThe Coffee Bean & Tea Leaf, Jollibee is advancing its vision of becomingone of the top five restaurant companies in the world.

Jollibee is defined by a culture of trust, humility, collaboration,decisiveness, and executional excellence.

Position Overview

The Business Technology - Project Manager is responsible forleading and coordinating all technology delivery efforts supporting newrestaurant openings (NROs), remodels, and acquisitions. This role partnersclosely with Store Development, Operations, Franchisees, and cross-functionalteams to ensure timely, consistent, and scalable deployment of restauranttechnology.

In addition to execution, this role plays a key part in programgovernance, project standardization, and continuous improvement, ensuringtechnology rollouts are predictable, well-documented, and aligned with broaderbusiness and PMO objectives.

Key Responsibilities

Technology Delivery & Execution

• Lead end-to-end technology implementation for new restaurant openings, remodels, acquisitions, and special projects, including networking, POS, security systems, and in-store technology.
• Coordinate with Store Development and Operations to define and deliver technology requirements for each project scope.
• Ensure all systems are installed, tested, and fully operational prior to turnover to Operations.
• Develop and maintain standardized processes for staging, shipping, installation, and field validation of IT equipment.
• Travel to project sites as needed to ensure execution quality and represent Business Technology in the field.

Program & PMO Responsibilities

• Manage multiple concurrent projects using structured project management methodologies, ensuring adherence to timelines, scope, and quality expectations.
• Develop and maintain project plans, milestones, and status reporting across all NRO and remodel initiatives.
• Track and manage project risks, issues, and dependencies, escalating appropriately and driving resolution.
• Establish and maintain standardized templates, workflows, and playbooks for repeatable execution across brands and locations.
• Coordinate cross-functional project alignment across IT, Operations, Security, Procurement, and Store Development teams.
• Support portfolio-level visibility by maintaining accurate dashboards, reporting metrics, and project documentation.
• Ensure compliance with internal processes, including procurement (S2P), security assessments, and audit readiness requirements.
• Lead or contribute to post-project reviews, capturing lessons learned and integrating improvements into future deployments.

Vendor & Stakeholder Management

• Manage relationships with technology vendors, service providers, and installation partners to ensure delivery quality and accountability.
• Oversee procurement coordination to ensure timely ordering, delivery, and installation of all required technology components.
• Serve as the primary point of contact for Franchisees on all technology-related topics, ensuring clear communication and alignment.
• Collaborate with internal stakeholders to gather requirements, validate solutions, and ensure smooth handoffs.

Knowledge Management & ContinuousImprovement

• Maintain and update a centralized knowledge base of technology standards, configurations, and deployment processes.
• Identify opportunities to improve efficiency, reduce cost, and enhance scalability of technology rollouts.
• Stay current on restaurant technology trends and recommend enhancements aligned with business objectives.

Qualifications

• Strong project management and organizational skills, with the ability to manage multiple concurrent initiatives.
• Proven ability to drive execution in a fast-paced, multi-site deployment environment.
• Excellent communication and stakeholder management skills across technical and non-technical audiences.
• Ability to work independently in a remote and field-based environment.
• Strong problem-solving skills with a proactive, solution-oriented mindset.
• Experience working with franchise partners and cross-functional teams.

Technical Experience

• Working knowledge of NCR Aloha POS, NCR Back Office (NBO), and restaurant technology environments.
• Experience with networking, hardware deployment, and in-store IT systems.
• Familiarity with PCI and security compliance requirements.
• Experience using project management tools such as Asana (or similar platforms).

Additional Requirements

• Ability to travel regularly (up to 5 days at a time).
• Passport or ability to obtain one preferred.
• Physical ability to lift up to 50 lbs.
• 3+ years of relevant experience in IT, business technology, or restaurant systems support.

Preferred Skills

• PMO Certifications
• Experience with:
• Command Center (CMC)
• Configuration Center (CFC)
• Mobile Device Management (MDM)
• iPad/tablet support