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Jira Support Analyst Jobs (NOW HIRING)

PureCars

Product Support Analyst

Kansas City, MO · On-site +1

The Product Support Analyst will report to the Senior Product Support Manager Product Support ... Experience using Jira and Confluence and Google Sheets * Experience using Claude or similar AI ...

Akira Technologies Inc.

Jira Administrator

Washington, DC · On-site

$65K - $80K/yr

Strong understanding of mission analytics requirements and experience supporting analytical or data-driven teams. * Proficiency in managing Jira Service Management, Jira Software, and associated ...

Akira Technologies Inc.

Jira Administrator

Washington, DC · On-site

$65K - $80K/yr

Strong understanding of mission analytics requirements and experience supporting analytical or data-driven teams. * Proficiency in managing Jira Service Management, Jira Software, and associated ...

Exclusive Resorts, LLC

IT Support Analyst

Denver, CO · On-site

ExclusiveResorts is seeking an IT Support Analyst to join our Engineering Operations team. The ... Familiarity with IT Service Management platforms (Zendesk, Jira Service Management). * Strong ...

Talan

$13K/mo

Support trading, pricing, risk, analytics, and booking workflows with a strong focus on the RFQ ... Familiarity with SQL, Python, ServiceNow, and JIRA, combined with excellent communication and ...

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Jira Support Analyst information

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How much do jira support analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for jira support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a Jira Support Analyst?

A Jira Support Analyst is a professional responsible for managing and supporting the Jira software platform within an organization. They assist users with troubleshooting issues, customizing workflows, configuring projects, and providing training on Jira best practices. Their role often involves collaborating with IT teams and end users to ensure Jira is optimized for project tracking, issue management, and agile processes. Jira Support Analysts also help in integrating Jira with other tools and maintaining system security and performance.

What are the key skills and qualifications needed to thrive as a Jira Support Analyst?

To thrive as a Jira Support Analyst, you need a solid understanding of project management principles, experience with Jira administration, and often a background in IT or computer science. Familiarity with Atlassian products, scripting (such as JQL), and relevant certifications like Atlassian Certified Jira Administrator are typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help you address user issues and collaborate across teams. These competencies enable you to optimize Jira workflows, ensure smooth system operations, and provide valuable support to users and stakeholders.

What are some common challenges faced by Jira Support Analysts when assisting teams with workflow customization?

Jira Support Analysts often encounter challenges when helping teams customize workflows, such as balancing the need for flexibility with maintaining system consistency and best practices. They must ensure that changes do not inadvertently disrupt existing processes or permissions, and often need to translate non-technical requirements into technical configurations. Effective communication and collaboration with both technical and non-technical stakeholders are crucial, as is thorough testing before implementing any workflow changes in the live environment.

What is the difference between Jira Support Analyst vs Jira Administrator?

AspectJira Support AnalystJira Administrator
CertificationsBasic Jira certifications, IT support trainingAdvanced Jira certifications, admin-specific training
Work EnvironmentSupport teams, help desks, IT supportIT departments, project management teams
ResponsibilitiesAssist users, troubleshoot issues, provide supportConfigure Jira, manage workflows, customize dashboards

The Jira Support Analyst primarily focuses on assisting users and troubleshooting issues within Jira, while the Jira Administrator handles system configuration, customization, and overall Jira management. Both roles require Jira knowledge, but the Support Analyst is more user-focused, whereas the Administrator manages the platform's technical setup.

What are popular job titles related to Jira Support Analyst jobs?

For Jira Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Jira Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Customer Support Analyst

Tallahassee, FL • On-site

Defined Software Development
See more jobs at Defined Software Developmentexternal

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This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Customer Support AnalystIntroduction:

The Customer Support Analyst will be responsible for providing primary point of contact for production support requests. They will triage incoming service desk tickets, communicate with end users, analyze reported problems, and resolve routine issues using documented procedures. The role also involves coordinating work with internal technical teams, monitoring support tickets, maintaining accurate documentation, and identifying opportunities for process improvement.

Responsibilities:
  • Serve as the primary point of contact for production support requests related to CIMS;
  • Receive, review, and triage incoming service desk tickets;
  • Communicate directly with end users to gather additional information, clarify reported issues, and document business impacts;
  • Analyze reported problems to determine severity, priority, and appropriate assignment;
  • Resolve routine issues using documented procedures and knowledge articles;
  • Create detailed vendor support tickets for software defects requiring third-party resolution;
  • Assign and coordinate work with internal technical teams, business analysts, infrastructure staff, and vendors;
  • Monitor support tickets through resolution while ensuring established service level expectations are met;
  • Maintain accurate documentation within the incident management system;
  • Develop and update knowledge articles and standard operating procedures;
  • Identify recurring issues and recommend opportunities for process improvement;
  • Assist with production releases, validation activities, and post-implementation support;
  • Prepare reports on support trends, recurring incidents, and production health;
  • Execute Tier 1 and 2 technical troubleshooting;
  • Manage vendor relationships and escalate complex software defects;
  • Perform high-volume ticket deduplication for a massive user base;
  • Demonstrate adaptability and flexibility during phased software rollouts;
  • Optimize queue management workflows to improve response times;
  • Conduct technical root cause analysis on recurring incidents.
Requirements:Required Qualifications:

A bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field, or four (4) years of equivalent work experience. Relevant experience may be substituted for education on a year-for-year basis when applicable.

  • Experience supporting enterprise software applications;
  • Experience working within a Help Desk, Service Desk, or IT Support environment;
  • Experience using ticket management systems such as ServiceNow, Azure DevOps, Jira, Remedy, or similar platforms;
  • Strong analytical and troubleshooting skills;
  • Excellent verbal and written communication skills;
  • Ability to work effectively with both technical and non-technical users;
  • Ability to prioritize multiple requests in a fast-paced production environment;
  • Experience documenting business and technical issues.
Preferred Qualifications:
  • Knowledge of IT Service Management (ITSM) principles, incident management, problem management, and change management;
  • Proven track record supporting large-scale, phased deployments of enterprise solutions.

**Selected candidates must successfully complete a Level II Background Check.

**No third Party Inquiries 

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