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Jira Support Analyst Jobs (NOW HIRING)

TRIAEM, LLC

JIRA Support Analyst

Springfield, OR · On-site

Jira Support Analyst Position Overview: The Jira Support Analyst plays a critical role in supporting Agile software development teams by ensuring effective use of Jira and Confluence across the full ...

New

TRIAEM, LLC

JIRA Support Analyst

Sterling, VA · On-site

Jira Support Analyst Position Overview: The Jira Support Analyst plays a critical role in supporting Agile software development teams by ensuring effective use of Jira and Confluence across the full ...

Apar Technologies

Jira Support Engineer

Austin, TX · On-site

$52.25 - $68.50/hr

Atlassian cloud Jira Support Engineer / Jira Administrator with Development Location: Austin, TX ... Excellent analytical and problem‑solving skills. * Ability to understand business processes and ...

nLeague

Application Support Analyst

Hartford, CT · On-site

Issue triage, documentation, and tracking in Azure DevOps and JIRA * Support tickets with ... Perform root cause analysis and collaborate with developers on bug resolution * Support UAT test ...

Prophecy Technologies

Lead ITSM Support Analyst

This role is for a Lead Support Analyst responsible for leading a global team of Application ... Experience with ServiceNow or Jira for ticket management * Knowledge of enterprise reporting ...

CYNET SYSTEMS

System Support Analyst

Indianapolis, IN · On-site

$41/hr

As a System Support Analyst within the Magnol. * Ai team, candidates will be responsible for ... Candidates will also utilize Jira tools to track tasks, ensure requirements, tasks are accurately ...

IT America Inc

Product Support Analyst

Los Angeles, CA · On-site

Product Support Analyst Location: Los Angeles, CA (Onsite) Duration: Long term contract Job Summary ... Familiarity with ticketing tools like Jira, ServiceNow, or similar * Understanding of SDLC, Agile ...

AGDATA LP

Customer Support Analyst

Charlotte, NC · On-site

The Customer Support Analyst will play a critical role in supporting and managing clients. You ... Manage high-volume inbound and outbound support channels, including Jira, email and phone * Provide ...

Harris

$50K - $55K/yr

SUPPORT ANALYST Fully Remote | Full-Time | Customer Support | Reports to Manager, Support Services ... Experience with ticketing and work-management platforms such as TeamSupport or Jira * Working ...

Eliassen Group

Lead Support Analyst

Jackson, MS · On-site

$55 - $60/hr

Lead Support Analyst Anywhere Type: Contract Category: Support Industry: Communications Workplace ... Experience with ServiceNow, Jira, or similar ticket management tools. * Experience with process ...

New

KWI

Application Support Analyst

Melville, NY · On-site

$25/hr

Application Support Analyst Department: Support Employment Type: Full Time Location: Melville, NY ... Experience using Jira as well as it's offshoot products (Confluence, Jira Service Management)

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Jira Support Analyst information

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How much do jira support analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for jira support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a Jira Support Analyst?

A Jira Support Analyst is a professional responsible for managing and supporting the Jira software platform within an organization. They assist users with troubleshooting issues, customizing workflows, configuring projects, and providing training on Jira best practices. Their role often involves collaborating with IT teams and end users to ensure Jira is optimized for project tracking, issue management, and agile processes. Jira Support Analysts also help in integrating Jira with other tools and maintaining system security and performance.

What are the key skills and qualifications needed to thrive as a Jira Support Analyst?

To thrive as a Jira Support Analyst, you need a solid understanding of project management principles, experience with Jira administration, and often a background in IT or computer science. Familiarity with Atlassian products, scripting (such as JQL), and relevant certifications like Atlassian Certified Jira Administrator are typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help you address user issues and collaborate across teams. These competencies enable you to optimize Jira workflows, ensure smooth system operations, and provide valuable support to users and stakeholders.

What are some common challenges faced by Jira Support Analysts when assisting teams with workflow customization?

Jira Support Analysts often encounter challenges when helping teams customize workflows, such as balancing the need for flexibility with maintaining system consistency and best practices. They must ensure that changes do not inadvertently disrupt existing processes or permissions, and often need to translate non-technical requirements into technical configurations. Effective communication and collaboration with both technical and non-technical stakeholders are crucial, as is thorough testing before implementing any workflow changes in the live environment.

What is the difference between Jira Support Analyst vs Jira Administrator?

AspectJira Support AnalystJira Administrator
CertificationsBasic Jira certifications, IT support trainingAdvanced Jira certifications, admin-specific training
Work EnvironmentSupport teams, help desks, IT supportIT departments, project management teams
ResponsibilitiesAssist users, troubleshoot issues, provide supportConfigure Jira, manage workflows, customize dashboards

The Jira Support Analyst primarily focuses on assisting users and troubleshooting issues within Jira, while the Jira Administrator handles system configuration, customization, and overall Jira management. Both roles require Jira knowledge, but the Support Analyst is more user-focused, whereas the Administrator manages the platform's technical setup.

What are popular job titles related to Jira Support Analyst jobs?

For Jira Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Jira Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

JIRA Support Analyst

Springfield, OR • On-site

TRIAEM, LLC
See more jobs at TRIAEM, LLCexternal

Full-time

Posted 2 days ago

New

Job description

Position Title: Jira Support Analyst
Position Overview:
The Jira Support Analyst plays a critical role in supporting Agile software development teams by ensuring effective use of Jira and Confluence across the full software development lifecycle (SDLC). This role focuses on delivering actionable reporting, guiding teams on Agile practices, and maintaining transparency of project progress for government stakeholders. The Analyst ensures tasks are completed within scope and timelines while promoting Jira system standardization, quality data visualization, and user training.
Key Responsibilities:
  • Design and maintain Jira dashboards and reports to reflect project progress, highlight outstanding tasks, and present status updates to senior government officials.
  • Update and maintain epics, features, and hierarchies across multiple projects based on leadership guidance, including adjusting start/stop dates, capturing risks, and noting mitigation strategies.
  • Facilitate requirements gathering sessions, record detailed meeting notes, and document decisions in Confluence.
  • Standardize Jira configurations by analyzing and documenting existing Jira project hierarchies across teams.
  • Develop and publish content in Confluence to outline and maintain SDLC documentation.
  • Perform data validation and testing in Business Intelligence tools, ensuring accurate reflection of Jira data.
  • Support Agile ceremonies (e.g., standups, retrospectives) and serve as a champion for Agile practices across teams.
  • Deliver user support and training for Jira/Confluence users and promote best practices within the enterprise environment.

Core Skills and Competencies:
  • Jira/Confluence Expertise: Proven experience managing and optimizing Atlassian tools to support SDLC and team collaboration.
  • Data Visualization & Reporting: Ability to build meaningful dashboards, reports, and visual tools to support performance insights; familiarity with Tableau preferred.
  • Agile Methodologies: Strong background in Agile frameworks (SAFe, Scrum), with relevant certifications such as Certified Scrum Master (CSM) or SAFe Agilist.
  • Customer-Oriented Problem Solving: Skilled in translating customer requirements into technical solutions, with a focus on usability and actionable outcomes.
  • Analytical Thinking: Investigate and resolve data discrepancies within Jira, understanding parent-child relationships and their downstream effects.
  • Strong Communication: Comfortable leading meetings, conducting training, and presenting to both technical teams and executive stakeholders.
  • Collaboration & Documentation: Detail-oriented in documenting requirements, hierarchies, and lifecycle artifacts in Confluence.

Required Qualifications:
  • Education/Experience:
    • Bachelor's degree + 8 years of experience, or
    • Master's degree + 5 years, or
    • No degree with 15 years of relevant experience in IT or government program management.
  • Technical Expertise:
    • Experience modifying complex applications based on specs and discrepancy reports.
    • Deep understanding of NSG TPED (Tasking, Processing, Exploitation, Dissemination) mission.
  • Proficient in Jira, Confluence, and Tableau.

Security Clearance:
  • Active TS/SCI clearance required. Will consider TS with SCI eligibility.

Work Location:
  • 100% Onsite in Springfield, VA.
  • Occasional work in Chantilly, VA may be required.

Skills & Requirements Qualifications
TRIAEM LLC is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, sexual orientation/gender identity, religious creed, national origin, citizenship, marital status, sex, age, or genetic information. Applicants may be subject to a background investigation based on job requirements. TRIAEM Prohibits Discrimination and Harassment of Any Kind; we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at TRIAEM are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. TRIAEM will not tolerate discrimination or harassment based on any of these characteristics.

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