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Jfk Passenger Service Agent Jobs (NOW HIRING)

Unifi

Airport Passenger Service Agent

Palm Springs, CA

$15.25 - $19.25/hr

General information Job Title Airport Passenger Service Agent Date Sunday, July 5, 2026 Entity Unifi Aviation, LLC State California City Palm Springs Base Pay Rate: $ 17.00 Full/Part Time Part Time ...

Worldwide Flight Services

$21/hr

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting ...

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How much do jfk passenger service agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for jfk passenger service agent in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a JFK Passenger Service Agent?

JFK Passenger Service Agents are airport staff responsible for assisting travelers at John F. Kennedy International Airport. Their duties include helping passengers with check-in, boarding, and baggage, as well as providing information about flights and airport services. They ensure a smooth and efficient travel experience by addressing passenger inquiries and resolving issues. These agents often serve as the main point of contact between the airline and its customers within the terminal.

What are the key skills and qualifications needed to thrive as a JFK Passenger Service Agent?

To thrive as a JFK Passenger Service Agent, you need excellent customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with airline reservation systems, check-in kiosks, and security protocols is typically required. Strong communication, problem-solving abilities, and the ability to remain calm under pressure set top agents apart. These skills are crucial for ensuring a smooth travel experience, maintaining safety standards, and providing efficient service in a busy airport environment.

What are some common challenges faced by JFK Passenger Service Agents during peak travel times?

JFK Passenger Service Agents often encounter high passenger volumes and tight schedules during peak travel periods, such as holidays or summer months. Managing long lines, assisting stressed or non-English-speaking travelers, and coordinating with multiple airline and airport teams can be demanding. Agents must remain calm under pressure, prioritize tasks efficiently, and maintain excellent customer service despite the fast-paced environment. Strong communication and problem-solving skills are essential to navigate these challenges and ensure a smooth passenger experience.
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Jfk Passenger Service Agent jobs near you
Infographic showing various Jfk Passenger Service Agent job openings in the United States as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,210 per year, or $16 per hour.

Passenger Service Agent

Swissport International AG

Seattle, WA • On-site

$21.50/hr

Part-time

Re-posted 5 days ago

Swissport International AG rating

5.8

Company rating: 5.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

49th of 66 rated aviation services

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job summary
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
The expected pay rate is $21.50/hr. This is a part-time role with the opportunity to transition to a full-time role in the future.
Your activities
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned

Your profile
  • High School diploma or GED equivalent
  • Good command of the English language both verbal and written
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self-motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!

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