ZipRecruiter

Log In

1

Jewelry Customer Service Representative Jobs (NOW HIRING)

Swatch Group

Customer Service Representative

Secaucus, NJ · On-site

$16.25 - $22/hr

... of jewelry, watch movements and components. Swatch Group unites, among other companies, the ... The Customer Service Representative is responsible for customer inquiries within the Watch Service ...

Swatch Group

Customer Service Representative

Secaucus, NJ · On-site

$16.25 - $22/hr

... of jewelry, watch movements and components. Swatch Group unites, among other companies, the ... The Customer Service Representative is responsible for customer inquiries within the Watch Service ...

Tempo Service

Customer Service Representative

Irving, TX · On-site

$15.25 - $21/hr

Customer Service Representative Tempo Service Company Profile - Tempo Air has proudly served the cooling and heating needs of the Dallas-Fort Worth residential community since 1966. Tempo, Inc ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Chichester, NH · On-site

$14.75 - $20/hr

Customer Service Representative (CSR) Customer Service Representative: 114 Dover Road, Chichester NH 03258 The Customer Service Representative will WOW the customer by making sure they have a ...

previous pagenext page

Showing results 21-40

All JobsRetail JobsRetail Sales JobsRetail Sales Associate JobsJewelry Customer Service Representative Jobs

Jewelry Customer Service Representative information

See salary details

$9

$18

$26

How much do jewelry customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for jewelry customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a jewelry customer service representative do?

A Jewelry Customer Service Representative assists customers with inquiries, orders, returns, and repairs related to jewelry products. They provide information about product details, pricing, and care instructions, and help resolve any issues or complaints to ensure customer satisfaction. Representatives may work in retail stores, online support centers, or call centers, and are often responsible for processing transactions and maintaining records of customer interactions.

What are the key skills and qualifications needed to thrive as a jewelry customer service representative?

To thrive as a Jewelry Customer Service Representative, you need strong interpersonal skills, attention to detail, and a good understanding of jewelry products, often supported by prior retail or customer service experience. Familiarity with point-of-sale (POS) systems, inventory management software, and basic jewelry repair tools is typically required. Exceptional communication, patience, and problem-solving abilities help build rapport with clients and resolve their concerns effectively. These skills and qualities are crucial for ensuring customer satisfaction, driving sales, and maintaining a reputable brand image in a competitive market.

What are some common challenges faced by jewelry customer service representatives and how can they be addressed?

Jewelry Customer Service Representatives often encounter challenges such as handling delicate product inquiries, assisting with high-value transactions, and managing customers' emotional expectations during repairs or returns. Attention to detail and empathy are crucial, as customers may be emotionally invested in their pieces. Building strong product knowledge, maintaining professionalism, and practicing active listening can help address these challenges and ensure a positive customer experience.

What is the difference between Jewelry Customer Service Representative vs Jewelry Sales Associate?

AspectJewelry Customer Service RepresentativeJewelry Sales Associate
Primary RoleAssist customers with inquiries, resolve issues, and provide support post-saleEngage customers, promote products, and close sales in-store or online
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, interpersonal skills
Work EnvironmentCustomer service centers, jewelry stores, call centersRetail jewelry stores, showrooms, online platforms
Common CertificationsNone mandatory, but customer service training beneficialSales certifications optional, jewelry knowledge preferred

While both roles involve working in the jewelry industry, Jewelry Customer Service Representatives focus on assisting customers with inquiries and resolving issues, often after a purchase. Jewelry Sales Associates primarily engage in selling jewelry, promoting products, and driving sales. Both roles require strong communication skills, but their main responsibilities differ, with customer service emphasizing support and sales emphasizing revenue generation.

What is the best jewelry company to work for?

For a Jewelry Customer Service Representative, reputable companies known for good employee treatment include Tiffany & Co., Cartier, and Swarovski. These companies often offer comprehensive training, positive work environments, and opportunities for advancement, making them desirable employers in the jewelry industry.

What cities are hiring for Jewelry Customer Service Representative jobs?

Cities with the most Jewelry Customer Service Representative job openings:

What states have the most Jewelry Customer Service Representative jobs?

States with the most job openings for Jewelry Customer Service Representative jobs include:

What are popular job titles related to Jewelry Customer Service Representative jobs?

For Jewelry Customer Service Representative jobs, the most frequently searched job titles are:

Jewelry Customer Service Representative jobs near you

Customer Service Representative CSR

Osage Beach, MO • On-site

HONEST ABE'S HOME SERVICES
Personal Services • 11 - 50 employees
Learn more about HONEST ABE'S HOME SERVICESexternal

$14/hr

Other

Re-posted 7 days ago

Job description

We are looking for a customer-oriented Service Representative. A Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers; they’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

  • Manage large amounts of incoming calls
  • Make large amounts of outbound calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow up with customers on the quality of the service technician provided during their service call.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Extreme enthusiasm for the company and what it provides to their customers and employees!

Skills:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Sales Skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Additional Compensation:

  • Pay: $14.00 per hour + CSR Performance Bonus Program
  • Commissions: 4% of sold service calls
  • Bonus: Up to $910 a month
  • Anticipated annual income: $26,440.00 plus commissions

Communication method(s) used:

  • Email
  • Phone
  • Chat

Schedule:

  • Monday to Friday Day shift
  • Rotating On Call Nights & Weekends

Work Remotely:

  • No

Job Type: Part-time

Expected hours: 20 per week

Benefits:

  • Flexible schedule
  • On-the-job training

Experience level:

  • 2 years

Shift:

  • Day shift
  • Rotating shift

Weekly day range:

  • Monday to Friday
  • Rotating weekends
  • Weekends as needed

Work setting:

  • Call center
  • In-person

Education:

  • High school or equivalent (Required)

Experience:

  • call center: 2 years (Preferred)
  • customer service: 2 years (Preferred)

Ability to Relocate:

  • Osage Beach, MO 65065: Relocate before starting work (Required)

Work Location: In person

Apply