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Jewelry Customer Service Representative Jobs (NOW HIRING)

Albert Group

Customer Service Representative

Highland, IN · On-site

$15 - $20/hr

Customer Service Representative Albert's Diamond Jewelers in Schererville, IN, USA Albert's Diamond Jewelers is looking for customer service representatives who loves to WOW each and every customer!

Stuller

Customer Service Representative

Lafayette, LA · On-site

$15.25 - $20.75/hr

Description Helping jewelry professionals succeed is at the heart of everything we do. Our Customer ... Customer Service Representative opportunities are available across multiple Customer Experience ...

Stuller

Customer Service Representative

Lafayette, LA · On-site

$12.25 - $16.75/hr

Description Helping jewelry professionals succeed is at the heart of everything we do. Our Customer ... Customer Service Representative opportunities are available across multiple Customer Experience ...

Brilliance.com

Be Seen First

Customer Service Representative

Boynton Beach, FL · On-site

$45K - $55K/yr

... premium service. In this role, you'll support customers of a well-established luxury brand ... jewelry industry forward.

IRA GREEN INC

Customer Service Representative

Providence, RI · On-site

$16.25 - $22/hr

Customer Service Representative The Customer Service Representative is a critical part of our ... Experience with military insignia, metal products, jewelry, promotional products, or a related ...

EZCorp, Inc.

Customer Service Representative

Brownsville, TX · On-site

$12.75 - $17.25/hr

At EZCORP we are looking for Part-Time Customer Service Team Member to lead the way today and to ... Knowledge of store merchandise, such as tools, jewelry, firearms or electronics, a plus * Sales ...

EZCORP

Customer Service Representative

Weslaco, TX

$13 - $17.50/hr

At EZCORP we are looking for Part-Time Customer Service Team Member to lead the way today and to ... Knowledge of store merchandise, such as tools, jewelry, firearms or electronics, a plus * Sales ...

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Jewelry Customer Service Representative information

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How much do jewelry customer service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for jewelry customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a jewelry customer service representative do?

A Jewelry Customer Service Representative assists customers with inquiries, orders, returns, and repairs related to jewelry products. They provide information about product details, pricing, and care instructions, and help resolve any issues or complaints to ensure customer satisfaction. Representatives may work in retail stores, online support centers, or call centers, and are often responsible for processing transactions and maintaining records of customer interactions.

What are the key skills and qualifications needed to thrive as a jewelry customer service representative?

To thrive as a Jewelry Customer Service Representative, you need strong interpersonal skills, attention to detail, and a good understanding of jewelry products, often supported by prior retail or customer service experience. Familiarity with point-of-sale (POS) systems, inventory management software, and basic jewelry repair tools is typically required. Exceptional communication, patience, and problem-solving abilities help build rapport with clients and resolve their concerns effectively. These skills and qualities are crucial for ensuring customer satisfaction, driving sales, and maintaining a reputable brand image in a competitive market.

What are some common challenges faced by jewelry customer service representatives and how can they be addressed?

Jewelry Customer Service Representatives often encounter challenges such as handling delicate product inquiries, assisting with high-value transactions, and managing customers' emotional expectations during repairs or returns. Attention to detail and empathy are crucial, as customers may be emotionally invested in their pieces. Building strong product knowledge, maintaining professionalism, and practicing active listening can help address these challenges and ensure a positive customer experience.

What is the difference between Jewelry Customer Service Representative vs Jewelry Sales Associate?

AspectJewelry Customer Service RepresentativeJewelry Sales Associate
Primary RoleAssist customers with inquiries, resolve issues, and provide support post-saleEngage customers, promote products, and close sales in-store or online
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, interpersonal skills
Work EnvironmentCustomer service centers, jewelry stores, call centersRetail jewelry stores, showrooms, online platforms
Common CertificationsNone mandatory, but customer service training beneficialSales certifications optional, jewelry knowledge preferred

While both roles involve working in the jewelry industry, Jewelry Customer Service Representatives focus on assisting customers with inquiries and resolving issues, often after a purchase. Jewelry Sales Associates primarily engage in selling jewelry, promoting products, and driving sales. Both roles require strong communication skills, but their main responsibilities differ, with customer service emphasizing support and sales emphasizing revenue generation.

What is the best jewelry company to work for?

For a Jewelry Customer Service Representative, reputable companies known for good employee treatment include Tiffany & Co., Cartier, and Swarovski. These companies often offer comprehensive training, positive work environments, and opportunities for advancement, making them desirable employers in the jewelry industry.

What cities are hiring for Jewelry Customer Service Representative jobs?

Cities with the most Jewelry Customer Service Representative job openings:

What states have the most Jewelry Customer Service Representative jobs?

States with the most job openings for Jewelry Customer Service Representative jobs include:

What are popular job titles related to Jewelry Customer Service Representative jobs?

For Jewelry Customer Service Representative jobs, the most frequently searched job titles are:

Jewelry Customer Service Representative jobs near you

Customer Service Representative

Highland, IN • On-site

Albert Group
1 - 10 employees
Learn more about Albert Groupexternal

$15 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Customer Service Representative

Albert's Diamond Jewelers in Schererville, IN, USA

Albert's Diamond Jewelers is looking for customer service representatives who loves to WOW each and every customer! You are exceptional at anticipating needs and wants of our guests. You enjoy dazzling and delighting each customer.

You have prior success in customer service in a retail industry. You are effective with working with various communication styles and can close each transaction with positive experience. You have exceptional listening and communication skills and can quickly develop relationships with people.

Prior jewelry experience is a plus. We provide extensive training in jewelry product knowledge.

Key Responsibilities include:

  • Commitment to delivering exceptional, red carpet service- known as the "Albert's Experience"
  • Be a problem solver for difficult situations when necessary (balancing responsibility for customer care with responsibility for company assets)
  • Establish and maintain guest relationships through effective communication as it relates to store events, promotions etc. and with follow up calls, thank you notes, special notes, as well as birthdays and anniversaries
  • Effectively assists guests with jewelry or watch repair
  • Demonstrates the ability to transform a service visit into a sales visit by identifying the additional needs of the guest
  • Demonstrates knowledge of point-of-sale transactions which would include sales, returns, payments, gold buys, pawns, trade-ins, lay-a-ways, repairs
  • Must be flexible in availability and be willing to work during peak times

About Albert's Diamond Jewelers:

Albert's Diamond Jewelers is a treasured Chicagoland jewelry shopping destination, located in Northwest Indiana. Established in 1905, Albert's has grown to one of the largest and most successful family-owned jewelers in the entire country. In an often fast-paced world, Albert's team prides itself on remaining steadfast in our commitment to creating a warm and personal experience for every individual who walks through our door. Times may change, but our dedication to the very best in customer care and attention never will. We are committed to both our customers and our community. We are dedicated to creating a shopping experience that allows those who visit Albert's Diamond Jewelers to enter as customers but leave as members of the Albert's family. Our special relationships with world renowned designers allow us to stay ahead of the latest trends in jewelry design and timepiece innovations. Albert's offers the most prestigious brands including Cartier, TAG Heuer, Breitling, Verragio, David Yurman, Roberto Coin, and Mikimoto.

Company website: http://www.albertsjewelers.com

Company address: 711 Main Street, Schererville, IN 46375

Job Types: Full-time

Salary: $15.00 to $20.00 /hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Compensation package:

  • Commission pay

Work Location: In person

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