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Jetblue Jobs in Florida (NOW HIRING)

JetBlue Airways Corporation

Storage Engineer

Orlando, FL · Hybrid

  • Medical

  • Life

  • Retirement

Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards * When working or traveling on ...

JetBlue Airways Corporation

Program Manager Technical

Orlando, FL · On-site

$113K - $146K/yr

  • Medical

  • Life

  • Retirement

Collaborate with Network Engineering leadership and business stakeholders to define program requirements, establish scope, set priorities, and develop long-term technology roadmaps aligned to JetBlue ...

OCI Hospitality

Guest Service Representative

Fort Myers, FL · On-site

$12.50 - $15.50/hr

We are located within reach of Downtown Fort Myers, Edison & Ford Winter Estates, JetBlue & Hammond Stadium, Fort Myers Beach, and Six Mile Cypress Slough Preserve all from the comfort of Fort Myers ...

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How much do jetblue jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for jetblue in Florida is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $12.06 and $24.51 per hour, depending on experience, location, and employer.

What is a JetBlue job?

A JetBlue job refers to a position within JetBlue Airways, a major American airline known for its customer service and affordable air travel. JetBlue offers various roles, including pilots, flight attendants, customer service agents, and corporate positions. Employees enjoy benefits such as travel perks, competitive salaries, and growth opportunities. Job requirements vary by position, with some roles needing specialized training or experience in the airline industry.

What are the main challenges faced by JetBlue customer service agents, and how does the company support employees in handling them?

JetBlue Customer Service Agents often face challenges such as managing high passenger volumes, addressing travel disruptions, and resolving complex customer concerns in a fast-paced airport environment. The company supports employees through comprehensive training, access to digital resources, and a collaborative team structure that encourages sharing best practices. Support from supervisors and the availability of escalation procedures help agents handle difficult situations. Teamwork and open communication are central to JetBlue’s culture, enabling agents to deliver consistent, quality service even during peak travel periods.

What are the key skills and qualifications needed to thrive in the JetBlue position, and why are they important?

To thrive as a JetBlue Customer Service Agent, you need strong communication skills, attention to detail, and problem-solving abilities, often supported by a high school diploma or equivalent and prior customer service experience. Familiarity with airline reservation systems such as Sabre and proficiency in handling ticketing and check-in processes are commonly required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help you stand out in this customer-facing role. These qualities ensure efficient passenger services, a positive travel experience, and the maintenance of JetBlue’s reputation for friendly, reliable customer care.

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Jetblue jobs near you
Infographic showing various Jetblue job openings in Florida as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,646 per year, or $21 per hour.

Supervisor Ground Operations

JetBlue Airways Corporation

Fort Lauderdale, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

JetBlue rating

7.5

Company rating: 7.5 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

10th of 26 rated airlines

Job description

Position Title: Supervisor, Ground Operations (FLL)
Position Summary
The Ground Operations Supervisor leads, develops and maintains strategic relationships with JetBlue crewmembers, internal departments, and customers; depending on the specific station, this responsibility may extend to business partners as well. The Supervisor serves Airports crewmembers as well as business partners, when applicable, through timely coaching and mentoring, ultimately contributing to the successful development of a growing team environment. The Supervisor will collaborate and partner closely with Manager(s) in the execution of the operational strategy to ensure success of our customer interactions, control costs, drive revenue, and uphold safety standards.
  • The Ground Operations Supervisor is a leadership role, directly overseeing and supporting crewmembers responsible for the execution of JetBlue's Ground Operation.
  • The Ground Operations team is responsible for safely performing all processes below the wing, where required, including but not limited to bag room, loading of baggage, transfer baggage, safety compliance, cleaning of aircraft, station operations, baggage scanning and ensuring the safe operation of all aircraft.

Essential Responsibilities
  • Accountable to senior leadership for monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace for crewmembers, customers, business partners, aircraft, facilities, and ground service equipment (GSE) (where applicable) -- responsible for meeting federal and local requirements.
  • Provides exceptional service to both internal and external customers by leading and overseeing the delivery of hospitality and JetBlue Promises, which are in-line with the high expectations customers have for JetBlue. Responsible for resolving and handling escalated issues with customers and/or crewmembers.
  • Supports, coaches, and trains Airports crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback.
  • Briefs Airports crewmembers and/or business partners prior to each shift and reports all relevant information concerning shift to crewleader on duty, including any maintenance issues or cancellations.
  • Strategically identifies operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives.
  • Supports Management in the execution of the operational strategy and assumes Manager/General Manager responsibilities when they are not available.
  • Directs and guides Airports crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as business partners in order to ensure effective day-to-day collaboration and accountability.
  • Obtains and stays current on Airport and/or Ground Operations qualifications, as required.
  • Ensures that policies and procedures are conducted in accordance with System Airports Performance and Quality (SAPQ) and applicable federal regulations and standards, including escalating any non-compliance to Leadership, and advising of any other escalated operational issues while monitoring events.
  • Partners with JetBlue University (JBU) including the JBU Field Educator to ensure effective training that leads to successful customer interactions and upholds safety standards.
  • Evaluates daily crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations. Must be able to stay ahead of any potential staffing challenges during both regular and irregular operations. Additionally, Supervisor should be able to plot and assign crewmembers to all applicable areas as needed.
  • Required to fulfill frontline duties and assist in supporting Frontline crewmembers as needed.
  • Administrative support may be assigned, depending on station size.
  • Other duties as assigned, including special projects.

Minimum Experience and Qualifications
  • High School Diploma or General Education Development (GED) Diploma
  • Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience
  • Able to stand continuously up to four (4) hours at a time
  • Proficient in written and verbal English
  • Ability to handle confidential information with professionalism and diplomacy
  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
  • Ability to perform under pressure and fixed time constraints
  • Proficient knowledge in Microsoft office
  • Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
  • Able to work with various forms of payment (cash, credit cards, travelers checks, etc)
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Depending on location, may need to acquire and maintain a United States Customs Clearance
  • Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways' insurance standards
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship
  • For internal candidates, good standing in attendance performance and safety

Preferred Experience and Qualifications
  • Outstanding leadership capabilities, with ability to lead, train and motivate
  • One (1) year of leadership or Supervision experience, preferably in the Airline industry
  • Knowledgeable in Airport Operations and/or Ground Operations
  • Knowledgeable in Sabre and Movement Control Web
  • Knowledgeable in Flight Load Monitoring (FLM), Blue Eye, Compliant Resolution Official (CRO), Ground Security Coordinator (GSC)
  • Excellent time management and prioritization skills
  • Excellent Customer service skills
  • Ability to think creatively
  • Bilingual skills

Crewmember Expectations
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment Operation
  • Computer and other office equipment
  • Jet bridge and/or airstairs operation
  • Public Address System
  • Ground service equipment (GSE), hand held radios, scanners, light emitting diode (LED) signs, mail and cargo equipment as necessary (Ground Operations crewmembers)
  • Informational Display Screen systems (RIDS, FIDS, BIDS, GIDS, SPIDS)
  • Free-standing computer kiosks used to identify and process customer reservations
  • Bag Scanners
  • Duty Phone

Work Environment
  • Airport environment
  • Subject to weather and elevated noise levels within airports
  • Ability to stand for an extended period of time
  • Required to do shift work and irregular hours due to irregular operations

Physical Effort
  • Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.

JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.

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