UAT IVR Testing
Jacksonville, FL · On-site
... fail in test management tool • Document and report defects to the development team • ... to test IVR. • Working experience in voice/dtmf, routing, inbound/outbound • Experience ...
UAT IVR Testing
Jacksonville, FL · On-site
... fail in test management tool • Document and report defects to the development team • ... to test IVR. • Working experience in voice/dtmf, routing, inbound/outbound • Experience ...
IVR Developer
Tampa, FL · On-site
Create unit tests to maximize code coverage and cover end to end business scenarios * Support ... Responsible for consistent release management and good change management practices. 4.Participate ...
IVR Developer
Tampa, FL · On-site
Create unit tests to maximize code coverage and cover end to end business scenarios * Support ... Responsible for consistent release management and good change management practices. 4.Participate ...
IVR Quality Engineer
Fort Mill, SC · On-site
IVR Quality Engineer Fort Mill, SC or New York City, NY 6 month contract to hire * IVR & Telephony ... Validate CRM workflows and integrations within Dynamics 365 * Build automated test scripts using ...
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IVR Quality Engineer
Fort Mill, SC · On-site
IVR Quality Engineer Fort Mill, SC or New York City, NY 6 month contract to hire * IVR & Telephony ... Validate CRM workflows and integrations within Dynamics 365 * Build automated test scripts using ...
IVR Developer
Sunnyvale, CA · On-site
As the IVR Developer you will work closely with Contact Center telephony (the communication and collaboration system used to manage inbound queries/outbound calls) to design, code, test, implement ...
IVR Developer
Sunnyvale, CA · On-site
As the IVR Developer you will work closely with Contact Center telephony (the communication and collaboration system used to manage inbound queries/outbound calls) to design, code, test, implement ...
IVR Tester
Bethpage, NY · On-site
... strong, well-written test cases • Ability to think critically and make data driven ... management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of ...
IVR Tester
Bethpage, NY · On-site
... strong, well-written test cases • Ability to think critically and make data driven ... management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of ...
IVR Developer
Sunnyvale, CA · On-site
... Manager, SIP trunking and Toll-free number setup Participation in several full life-cycle IVR projects (analyze, design, build, test, implement, tune, support)" Additional Information All your ...
IVR Developer
Sunnyvale, CA · On-site
... Manager, SIP trunking and Toll-free number setup Participation in several full life-cycle IVR projects (analyze, design, build, test, implement, tune, support)" Additional Information All your ...
IVR QA Analyst
Michigan Center, MI · On-site
We are emerging as one of the largest private talent sourcing and management firms in the US. Our ... Proficiency in ID''ing Test Scenarios, Creating and update Test cases, Test data, Executing test ...
IVR QA Analyst
Michigan Center, MI · On-site
We are emerging as one of the largest private talent sourcing and management firms in the US. Our ... Proficiency in ID''ing Test Scenarios, Creating and update Test cases, Test data, Executing test ...
... Test Data requests and determine gaps • Perform Defect Management and track defects to closure ... Required : • QA Lead with IVR • 4 or more years of experience as testing consultant with ...
... Test Data requests and determine gaps • Perform Defect Management and track defects to closure ... Required : • QA Lead with IVR • 4 or more years of experience as testing consultant with ...
... Test Data requests and determine gaps • Perform Defect Management and track defects to closure ... Required : • QA Lead with IVR • 4 or more years of experience as testing consultant with ...
... Test Data requests and determine gaps • Perform Defect Management and track defects to closure ... Required : • QA Lead with IVR • 4 or more years of experience as testing consultant with ...
IVR Routing Project Manager
Dallas, TX · On-site
ClifyX is a company seeking an IVR Routing Project Manager to oversee the deployment of product ... test, deployment, organizational change, and production support. • Organizes cross-functional ...
IVR Routing Project Manager
Dallas, TX · On-site
ClifyX is a company seeking an IVR Routing Project Manager to oversee the deployment of product ... test, deployment, organizational change, and production support. • Organizes cross-functional ...
... Test Data requests and determine gaps • Perform Defect Management and track defects to closure ... Required : • QA Lead with IVR • 4 or more years of experience as testing consultant with ...
... Test Data requests and determine gaps • Perform Defect Management and track defects to closure ... Required : • QA Lead with IVR • 4 or more years of experience as testing consultant with ...
Test Automation - Manager
$50.25 - $66.50/hr
As the Test Automation Manager, you will be responsible for leading and managing our automation ... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ...
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Test Automation - Manager
$50.25 - $66.50/hr
As the Test Automation Manager, you will be responsible for leading and managing our automation ... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ...
$41 - $54/hr
As the Test Automation Manager, you will be responsible for leading and managing our automation ... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ...
Quick apply
$41 - $54/hr
As the Test Automation Manager, you will be responsible for leading and managing our automation ... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ...
Test Automation - Manager
Phoenix, AZ · On-site
$45.75 - $60.25/hr
As the Test Automation Manager, you will be responsible for leading and managing our automation ... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ...
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Test Automation - Manager
Phoenix, AZ · On-site
$45.75 - $60.25/hr
As the Test Automation Manager, you will be responsible for leading and managing our automation ... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ...
$44.50 - $58.75/hr
As the Test Automation Manager, you will be responsible for leading and managing our automation ... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ...
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Test Automation - Manager
New York, NY · On-site
$50.25 - $66.50/hr
As the Test Automation Manager, you will be responsible for leading and managing our automation ... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ...
Quick apply
Test Automation - Manager
New York, NY · On-site
$50.25 - $66.50/hr
As the Test Automation Manager, you will be responsible for leading and managing our automation ... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ...
Test Automation - Manager
$44 - $58.25/hr
As the Test Automation Manager, you will be responsible for leading and managing our automation ... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ...
Quick apply
Test Automation - Manager
$44 - $58.25/hr
As the Test Automation Manager, you will be responsible for leading and managing our automation ... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ...
$45.25 - $59.75/hr
As the Test Automation Manager, you will be responsible for leading and managing our automation ... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ...
Quick apply
$45.25 - $59.75/hr
As the Test Automation Manager, you will be responsible for leading and managing our automation ... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ...
... management and test reporting throughout the Testing cycle • Able to apply the IVR testing best practices to evaluate usability, scenario simulation, flow testing, voice recognition testing ...
... management and test reporting throughout the Testing cycle • Able to apply the IVR testing best practices to evaluate usability, scenario simulation, flow testing, voice recognition testing ...
Title: IVR Quality Analyst Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months ... test tools Automation tools across above platforms Build lab environments Manage change control of ...
Title: IVR Quality Analyst Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months ... test tools Automation tools across above platforms Build lab environments Manage change control of ...
Ivr Test Manager information
See salary details
$26.5K - $39.6K
3% of jobs
$39.6K - $52.7K
5% of jobs
$52.7K - $65.8K
5% of jobs
$65.8K - $78.9K
4% of jobs
$78.9K - $92K
4% of jobs
$93.6K is the 25th percentile. Wages below this are outliers.
$92K - $105K
21% of jobs
The median wage is $109.7K / yr.
$105K - $118.1K
18% of jobs
$127.8K is the 75th percentile. Wages above this are outliers.
$118.1K - $131.2K
18% of jobs
$131.2K - $144.3K
10% of jobs
$144.3K - $157.4K
6% of jobs
$157.4K - $170.5K
4% of jobs
$26.5K
$109.1K
$170.5K
How much do ivr test manager jobs pay per year?
As of Sep 13, 2026, the average yearly pay for ivr test manager in the United States is $109,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $130,000.00 per year, depending on experience, location, and employer.
What does an IVR Test Manager do?
An IVR Test Manager oversees the testing and quality assurance processes for Interactive Voice Response (IVR) systems. Their responsibilities include developing test plans, coordinating testing teams, identifying issues, and ensuring that the IVR system functions correctly and meets user requirements. They work closely with developers, business analysts, and stakeholders to deliver a seamless IVR experience. Additionally, they may be responsible for automating test scripts and reporting on test outcomes to ensure system reliability and performance.
What are the key skills and qualifications needed to thrive as an IVR Test Manager?
To thrive as an IVR Test Manager, you need expertise in software testing, telephony systems, and test planning, often with a background in computer science or a related field. Familiarity with IVR platforms, test automation tools (such as Selenium or IVR-specific simulators), and knowledge of QA methodologies are typically required. Strong analytical thinking, communication, and leadership skills help manage teams and effectively coordinate with stakeholders. These skills ensure robust IVR solutions that meet user requirements, minimize errors, and deliver seamless customer experiences.
What are some common challenges faced by an IVR Test Manager when coordinating with cross-functional teams?
As an IVR Test Manager, one common challenge is ensuring clear communication between development, QA, and business teams, especially when requirements change or when technical issues arise with the IVR system. Balancing multiple priorities—such as tight testing schedules, evolving customer experience goals, and integration with other contact center technologies—can also be demanding. Effective collaboration, proactive issue tracking, and maintaining detailed documentation help mitigate these challenges and ensure successful project delivery.
What are popular job titles related to Ivr Test Manager jobs?
For Ivr Test Manager jobs, the most frequently searched job titles are:
UAT IVR Testing
Jacksonville, FL • On-site
Syntricate Technologies
• IT Services • 51 - 200 employees51 - 200 employees
Full-time
Re-posted 10 days ago
Job description
Job Summary:
Syntricate Technologies is looking for a UAT IVR Testing specialist. The role involves executing functional and UAT testing for Interactive Voice Response systems, ensuring quality standards are met and collaborating with development teams to resolve issues.
Responsibilities:
• Create comprehensive and well-structured test cases and test scripts with clear test steps and expected outcomes based on business functionalities
• Execute Test scripts for systems according to business functionality and requirements manually
• Familiarity with defect tracking tools and processes to effectively report and manage defects / issues
• Develop detailed functional test plans and test cases based on requirements
• Create manual test scripts
• Execute test cases and analyze results to identify defects
• Document test proof and update test results with pass/fail in test management tool
• Document and report defects to the development team
• Collaborate with the development team to resolve issues and retest the software
• Participate in sprint discussions and meetings
• Ensure that the software adheres to quality standards and follows best practices
• Participate in team meetings to provide feedback on the software and testing process.
Qualifications:
Required:
• At least 8+ years of hands on experience in functional / UAT testing
• Proficient in various testing techniques like black-box, white-box, boundary value, business functional verification.
• Ability to create comprehensive and well-structured test cases and test scripts with clear test steps and expected outcomes based on business functionalities
• Execute Test scripts for systems according to business functionality and requirements manually. Automation test execution is a bonus.
• Familiarity with defect tracking tools and processes to effectively report and manage defects / issues.
• Knowledge in Agile methodologies
• Domain knowledge of Commercial Lending and/or testing Salesforce systems is a bonus
• Solid analytical and research skills, and use of good judgment in decision making and sense of urgency for high priority issues
• Strong interpersonal, written and verbal communication, including technical writing skills
• Experience authoring professional documentation and incorporating feedback
• Ability to handle multiple priorities and deadlines effectively and efficiently
• Excellent communication skills to collaborate with developers, business analysts, and stakeholders to understand requirements and effectively convey testing results.
• Hands on experience testing Interactive Voice response system and tool knowledge to test IVR.
• Working experience in voice/dtmf, routing, inbound/outbound
• Experience verifying the logic of the Call Flow and requirements
• Review and analyze business functionality specifications.
• Develop detailed functional test plans and test cases based on requirements.
• Create manual test scripts.
• Execute test cases and analyze results to identify defects.
• Executing automation test cases in long term.
• Document test proof and update test results with pass/fail in test management tool
• Document and report defects to the development team
• Collaborate with the development team to resolve issues and retest the software.
• Participate in sprint discussions and meetings
• Ensure that the software adheres to quality standards and follows best practices.
• Participate in team meetings to provide feedback on the software and testing process.
Preferred:
• Experience in Genesys is preferred
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Syntricate Technologies is looking for a UAT IVR Testing specialist. The role involves executing functional and UAT testing for Interactive Voice Response systems, ensuring quality standards are met and collaborating with development teams to resolve issues.
Responsibilities:
• Create comprehensive and well-structured test cases and test scripts with clear test steps and expected outcomes based on business functionalities
• Execute Test scripts for systems according to business functionality and requirements manually
• Familiarity with defect tracking tools and processes to effectively report and manage defects / issues
• Develop detailed functional test plans and test cases based on requirements
• Create manual test scripts
• Execute test cases and analyze results to identify defects
• Document test proof and update test results with pass/fail in test management tool
• Document and report defects to the development team
• Collaborate with the development team to resolve issues and retest the software
• Participate in sprint discussions and meetings
• Ensure that the software adheres to quality standards and follows best practices
• Participate in team meetings to provide feedback on the software and testing process.
Qualifications:
Required:
• At least 8+ years of hands on experience in functional / UAT testing
• Proficient in various testing techniques like black-box, white-box, boundary value, business functional verification.
• Ability to create comprehensive and well-structured test cases and test scripts with clear test steps and expected outcomes based on business functionalities
• Execute Test scripts for systems according to business functionality and requirements manually. Automation test execution is a bonus.
• Familiarity with defect tracking tools and processes to effectively report and manage defects / issues.
• Knowledge in Agile methodologies
• Domain knowledge of Commercial Lending and/or testing Salesforce systems is a bonus
• Solid analytical and research skills, and use of good judgment in decision making and sense of urgency for high priority issues
• Strong interpersonal, written and verbal communication, including technical writing skills
• Experience authoring professional documentation and incorporating feedback
• Ability to handle multiple priorities and deadlines effectively and efficiently
• Excellent communication skills to collaborate with developers, business analysts, and stakeholders to understand requirements and effectively convey testing results.
• Hands on experience testing Interactive Voice response system and tool knowledge to test IVR.
• Working experience in voice/dtmf, routing, inbound/outbound
• Experience verifying the logic of the Call Flow and requirements
• Review and analyze business functionality specifications.
• Develop detailed functional test plans and test cases based on requirements.
• Create manual test scripts.
• Execute test cases and analyze results to identify defects.
• Executing automation test cases in long term.
• Document test proof and update test results with pass/fail in test management tool
• Document and report defects to the development team
• Collaborate with the development team to resolve issues and retest the software.
• Participate in sprint discussions and meetings
• Ensure that the software adheres to quality standards and follows best practices.
• Participate in team meetings to provide feedback on the software and testing process.
Preferred:
• Experience in Genesys is preferred
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Syntricate Technologies
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Boston, MA, US