Owings Mills, MD · On-site
$70 - $80/hr
Partner with engineering, architecture, operations, and business stakeholders to deliver voice and customer experience enhancements * Drive initiatives related to IVR, call routing, authentication ...
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Owings Mills, MD · On-site
$70 - $80/hr
Partner with engineering, architecture, operations, and business stakeholders to deliver voice and customer experience enhancements * Drive initiatives related to IVR, call routing, authentication ...
Scottsdale, AZ · On-site
$105K - $145K/yr
Architect and optimize IVR/Conversational AI systems integrating speech recognition, NLP, and dialog management * Implement robust MLOps for model monitoring, versioning, CI/CD, retraining, and ...
Scottsdale, AZ · On-site
$105K - $145K/yr
Architect and optimize IVR/Conversational AI systems integrating speech recognition, NLP, and dialog management * Implement robust MLOps for model monitoring, versioning, CI/CD, retraining, and ...
Alpharetta, GA · On-site
$53.50 - $73.25/hr
... and Architect flows • Ability to identify opportunities to automate / streamline where applicable in overall solution Company : Syntricate Technologies offers quality assurance, validation ...
Alpharetta, GA · On-site
$53.50 - $73.25/hr
... and Architect flows • Ability to identify opportunities to automate / streamline where applicable in overall solution Company : Syntricate Technologies offers quality assurance, validation ...
Hartford, CT · On-site
$65.50 - $83.50/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
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Hartford, CT · On-site
$65.50 - $83.50/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
Hartford, CT · On-site
$65.50 - $83.50/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
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Hartford, CT · On-site
$65.50 - $83.50/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
East Hartford, CT · On-site
$64.50 - $82.25/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
East Hartford, CT · On-site
$64.50 - $82.25/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
Saint Louis, MO · On-site +1
... architecture and code • Documents call flows and design as needed Work with other teams to ... THIS ROLE -IVR Engineer • Telecom Engineer • Telecom integrations engineer REQUIRED SKILLS ...
Saint Louis, MO · On-site +1
... architecture and code • Documents call flows and design as needed Work with other teams to ... THIS ROLE -IVR Engineer • Telecom Engineer • Telecom integrations engineer REQUIRED SKILLS ...
Net Architect. Role: IVR QA Analyst Location: Dimondale, MI Duration: 8 months (with a high possibility of extension) Interview Type:-Skype/Webcam Job Requirements / Desired Skills: * 5 or more years ...
Net Architect. Role: IVR QA Analyst Location: Dimondale, MI Duration: 8 months (with a high possibility of extension) Interview Type:-Skype/Webcam Job Requirements / Desired Skills: * 5 or more years ...
Cincinnati, OH · On-site
$102K - $127K/yr
... architecture, cloud infrastructure (GCP), and observability/log analysis to ensure high ... Enterprise IVR Ops Google CCAI Desirable Skills: Keyword: Skills: CloudOps for Google Cloud ...
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Cincinnati, OH · On-site
$102K - $127K/yr
... architecture, cloud infrastructure (GCP), and observability/log analysis to ensure high ... Enterprise IVR Ops Google CCAI Desirable Skills: Keyword: Skills: CloudOps for Google Cloud ...
Rosemead, CA · On-site
$44 - $48/hr
Experience with the IVR, IVA, telephony, or contact-center platforms used by the organization ... Collaborate with Product, BA, Engineering, Architecture, Telephony, and Operations teams. * Develop ...
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Rosemead, CA · On-site
$44 - $48/hr
Experience with the IVR, IVA, telephony, or contact-center platforms used by the organization ... Collaborate with Product, BA, Engineering, Architecture, Telephony, and Operations teams. * Develop ...
Rosemead, CA · On-site
$44 - $48/hr
Experience with the IVR, IVA, telephony, or contact-center platforms used by the organization ... Collaborate with Product, BA, Engineering, Architecture, Telephony, and Operations teams. * Develop ...
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Rosemead, CA · On-site
$44 - $48/hr
Experience with the IVR, IVA, telephony, or contact-center platforms used by the organization ... Collaborate with Product, BA, Engineering, Architecture, Telephony, and Operations teams. * Develop ...
Jacksonville, FL · On-site
$64 - $82.50/hr
Clark Summit PA ONLY! Strong expertise in Genesys Cloud CX architecture and configuration • ... Genesys IVR Tech Lead Keyword: ~Genesys IVR Tech Lead~ Skills: Geneys Purecloud~CTI Genesys ...
Jacksonville, FL · On-site
$64 - $82.50/hr
Clark Summit PA ONLY! Strong expertise in Genesys Cloud CX architecture and configuration • ... Genesys IVR Tech Lead Keyword: ~Genesys IVR Tech Lead~ Skills: Geneys Purecloud~CTI Genesys ...
Las Vegas, NV · On-site
Design scalable and resilient solutions for IVR and call routing Omnichannel * Create architecture diagrams technical blueprints and design documents * Establish CXone technical standards best ...
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Las Vegas, NV · On-site
Design scalable and resilient solutions for IVR and call routing Omnichannel * Create architecture diagrams technical blueprints and design documents * Establish CXone technical standards best ...
Lincoln, NE · On-site
$59.75 - $78.75/hr
The role involves owning the complete IVR customer journey, omnichannel design, WFM, and API based ... Architect and integrate Workforce Management (WFM), reporting, and analytics * Design and govern ...
Lincoln, NE · On-site
$59.75 - $78.75/hr
The role involves owning the complete IVR customer journey, omnichannel design, WFM, and API based ... Architect and integrate Workforce Management (WFM), reporting, and analytics * Design and govern ...
New York, NY · On-site +1
$135K - $170K/yr
As a Ferric Analog IC Design Engineer on the IVR Architecture Team, you contribute to building the most advanced cutting edge integrated voltage regulators, leveraging Ferric's industry-leading on ...
New York, NY · On-site +1
$135K - $170K/yr
As a Ferric Analog IC Design Engineer on the IVR Architecture Team, you contribute to building the most advanced cutting edge integrated voltage regulators, leveraging Ferric's industry-leading on ...
Middletown, PA · On-site
$53.25 - $73/hr
Create and maintain architecture roadmaps and high-level designs for IVR and contact center ... environments. Fully document all technical and functional designs, diagrams, test plans, and best ...
Middletown, PA · On-site
$53.25 - $73/hr
Create and maintain architecture roadmaps and high-level designs for IVR and contact center ... environments. Fully document all technical and functional designs, diagrams, test plans, and best ...
Saint Louis, MO · On-site
$63 - $82.75/hr
Architect and deliver scalable, secure Amazon Connect solutions (IVR, routing, omnichannel) * Integrate Amazon Connect with CRMs and healthcare systems * Leverage AWS services (Lambda, Lex, Kinesis ...
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Saint Louis, MO · On-site
$63 - $82.75/hr
Architect and deliver scalable, secure Amazon Connect solutions (IVR, routing, omnichannel) * Integrate Amazon Connect with CRMs and healthcare systems * Leverage AWS services (Lambda, Lex, Kinesis ...
Middletown, PA · On-site
$53.25 - $73/hr
Design and implement voice and contact center solutions, including Natural Language IVR and agent ... Create and maintain architecture roadmaps and high-level designs for IVR and contact center ...
Middletown, PA · On-site
$53.25 - $73/hr
Design and implement voice and contact center solutions, including Natural Language IVR and agent ... Create and maintain architecture roadmaps and high-level designs for IVR and contact center ...
Dallas, TX · Remote
$64.50 - $85/hr
Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and ... Conduct architectural reviews, validate solution designs, and approve integrations/scripts ...
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Dallas, TX · Remote
$64.50 - $85/hr
Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and ... Conduct architectural reviews, validate solution designs, and approve integrations/scripts ...
Austin, TX · Remote
$64.50 - $85/hr
We are looking for a Senior Solution Architect to help us sell CX solutions that provide our ... Knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP) * Knowledge of contact center ...
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Austin, TX · Remote
$64.50 - $85/hr
We are looking for a Senior Solution Architect to help us sell CX solutions that provide our ... Knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP) * Knowledge of contact center ...
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Owings Mills, MD • On-site
$70 - $80/hr
Contractor
Medical, Dental, Vision, Retirement
Re-posted 17 days ago
Apply now: Voice / IVR Product Owner (Amazon Connect), location is Hybrid. The start date is ASAP for this contract position.
Job Title: Voice / IVR Product Owner (Amazon Connect) Location-Type: Hybrid (Owings Mills, MD or Colorado Springs, CO) Start Date Is: ASAP Duration: 6-Month Contract (Through End of Year with Potential Extension/Conversion) Compensation Range: $70/hr – $80/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship .
Job Description: Seeking a Voice / IVR Product Owner to lead the product strategy and execution for Amazon Connect and contact center technologies. This individual will own the product roadmap and backlog while partnering with business, engineering, operations, and architecture teams to modernize customer engagement, IVR, authentication, and AI-powered voice experiences.
Day-to-Day Responsibilities:
Minimum Requirements:
